John Clark Motor Group - BMW Motorrad Tayside Reviews 

231
TrustScore 4 out of 5

4.0

Kings Cross Road, Dundee, DD2 3PT Dundee, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Been a customer since 2015 ,when I bought my first BMW S1000rr, and now on my second S1000r, always been treated well including all servicing too. Topped off recently with an invitation to take part... See more

Company replied

Rated 5 out of 5 stars

John Clark Dundee has been our default dealer for the past 15 years. Service and courtesy has been flawless, and it has been a pleasure to deal with all the staff. Any concerns, no matter how slight... See more

Company replied

Rated 5 out of 5 stars

Recently visited John Clark, Kings Cross Rd Dundee. Was helped by Robbie from parts who went above and beyond to help us when we had trouble with a charging point. He sourced the part which was de... See more

Company replied

Rated 5 out of 5 stars

Recently purchased an R1250RS from here. Ryan westwater provided a very good service, answering all my questions, quite a few, providing a walk around video and put my mind at ease about making the pu... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

John Clark Tayside is an Authorised BMW Motorrad Dealer, offering a wide range of high-quality new and used bikes as well as a range of maintenance services to keep your BMW bike in pristine condition. Located on Rutherford Road on the Dryburgh Industrial Estate in the north of Dundee, we are easily accessible from the surrounding area because of our close proximity to the A9 and M90. You can come and visit our showroom today to get a closer look and feel for the full range of BMW bikes. Our BMW motorbike experts will be on hand to talk you through our current stock and can book you in for a test ride today. The BMW Approved Service Centre we have on site will be available to you throughout your ownership and we guarantee to only use approved BMW parts should we need to replace anything on your bike. To find out more information and ask any questions, come and visit us today at our showroom. We look forward to welcoming you soon.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Kings Cross Road, Dundee, DD2 3PT, Dundee, Scotland, United Kingdom

  • 01382 815 993

4.0

Great

TrustScore 4 out of 5

231 reviews

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4.0

All reviews

(231)

2,055 reviews in the last 12 months

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Rated 4 out of 5 stars

Car repair experience

Car repaired under warranty which was well received. Mark from the service department was excellent to deal with!

Car drop off system not particularly friendly or welcoming, all automated.

February 1, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Andrew,

Many thanks for your review and feedback, which I will ensure is passed on to Mark and the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Excellent as usual Andy is exceptional…

Excellent as usual Andy is exceptional with his organisation skills never a doubt that he’ll deliver 1st class service

January 27, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Tony,

Many thanks for your review and feedback, which I will ensure is passed on to Andy and the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

New M3

Great deal on new BMW M3. Helpful team and happy with experience.

February 2, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Ronald,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Excellent service

February 5, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Ian,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Great customer service

Great customer service and car servicing detailed upfront. Thanks to Val for her help

February 5, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Fiona,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Was able to have an appointment within…

Was able to have an appointment within a couple of days, and car was finished with exactly when I was told it would be. Staff very pleasant.

January 12, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Elaine,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 4 out of 5 stars

Satisfied

Satisfied with with service. The cost is always a challenge.

January 23, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.

Kind Regards,
Eva

Rated 3 out of 5 stars

They were helpful and I was pleased with the service however 3 times I asked them to change my home address and it is still not done so the address they have on record is wrong and has been for a year

The service and customer care was good on the day but after informing them my address was incorrect and had been for a year they still failed to get the new one - instead they were more interested in whether I had downloaded the Mini app

January 30, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Hi Susan,

Thank you for taking the time to leave us a review, unfortunately your review has come through to our BMW Motorrad garage which deals only with motorbikes and by the looks of it you have mentioned a MINI. If you are able to change your location at all so that your review goes through to the correct dealership that would be much appreciated.

In the meantime, if you send myself an email at kate.lyttle@john-clark.co.uk with the information you need updated I can sort this out for you,

Kind regards,

Kate
John Clark Motor Group

Rated 5 out of 5 stars

value for money

value for money, courteous and good service

February 2, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Nassim,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

My car was in for a recall

My car was in for a recall, I was made to feel really welcome when I collected my courtesy car. Staff kept in touch through the day to keep me updated about my vehicle.

January 31, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Jim,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Excellent setvice from Brian

Excellent setvice from Brian, responded to my queries quickly and accurately.

December 22, 2023
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Ken,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Really made to feel welcome

Really made to feel welcome. Everything explained fully during initial meeting.
Very professional hand over of vehicle with a good demonstration of features.

December 29, 2023
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Brian,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 4 out of 5 stars

Great guys,very helpful with…

Great guys,very helpful with anything,communication lacking little bit,that's the reason for four stars.

January 3, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Highly Reccomended

A very smooth purchase from payment to the collection i was impressed with the 90 day health check which was free of charge and the opportunity to return and get advice on the controls if needed.

September 11, 2023
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning David,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Afternoon David,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 4 out of 5 stars

As always motorad service was good

As always motorad service was good, Andy always helpful, credit to the branch.

December 1, 2023
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Afternoon Keith,

Many thanks for your review and feedback, which I will ensure is passed on to Andy and the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Staff were great

Staff were great, curtesy car was fantastic, I stupidly turned up a day early but they still managed to fit me in.

December 7, 2023
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Afternoon Finlay,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

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