John Clark Motor Group - BMW Motorrad Tayside Reviews 

First service carried out today, excellent service from Andy, Ryan and the team,due to work commitments I couldn't take bike to Dundee,Andy arranged for the bike to be picked up and dropped off, which is really appreciated, thanks aswell to the driver,
I'm impressed with the level of service I've had from all at John Clark Dundee,been a long term customer of Kawasaki untill I got my first BMW motorcycle and didn't think Kawasaki could be matched for customer service but BMW have been excellent! Thanks again

I called reception to confirm booking, and was informed there was no booking. Had to try get a booking else where. Then received a call asking where the bike was on day of service.

It’s the reliability of the service that stands out. It’s not just delivering one good experience, it’s consistently exceeding expectations. Professional, friendly, helpful and willing to respond and help when unexpected problems arise. Best BMW dealer I’ve encountered.

Ryan was very pleasant and not pushy . I visited the motorbike showroom a good few times. He was excellent 👏 I'm a happy chappy

From start to finish Ryan Westwater was utterly superb. Extremely professional and knowledgeable. Ryan and the company have really looked after me and made the experience smooth and enjoyable.
Personally I'd like to thank Ryan for his help and personal touch.

Friendly, open and honest staff, that just tell it like it is. Refreshing to converse with knowledgeable sales and service members. Always in tune with your needs and the needs of the vehicle you own. And they are always happy to just have a natter and a coffee when you pop in past on your way to and from.

Ryan and Andy make any dealings with BMW seamless!

Great deal on a fantastic bike and good service from the Motorad guys in John Clark Tayside.

They serviced. The car very well , the valet was well done

Picked up n dropped off
No quick wash though 🤔

Friendly Motorrad staff. I've never been disappointed with the dealership.

Knowledgeable staff who were happy to help any issues I needed answered .

Excellent service from start to finish and we were well looked after in showroom. Salesman Scott Gray was patient, helpful, not pushy and was very friendly.
After sales was excellent too

I would like to tell you about my experience with Motorrad Dundee. I purchased a 2021 1250 GS Triple Black 8 or 9 months ago. Prior to purchasing when asked about the service history I was given a total assurance everything was in order as BMW Motorrad had owned the bike from new and it was ready to go. As I have purchased a few bike from this dealership with no problems I took this at face value. I went to pick up my bike and after payment was ready to go. I noticed the bike was in the exact same spot where I had first viewed it and enquired if a pre delivery inspection/service had been done. "No need" I was told it's a BMW bike and everything is up to date. Outside and raring to go, the salesman (whom I will not name) attempted to start the bike....nothing. Long story short dead battery, Jump started and drove the bike 60 miles home. Next day kitted up for ride....flat battery again. Salesman drove the 60 miles with a new battery and trickle charger as an apology. Over the winter the bike was hardly used and I covered 680 miles only. Got a service reminder and was surprised to see a major service was required even though I was assured everything was up to date and covered.Lesson learned do not take anything at face value even if you trust the dealership. Cost of service was approximately £380.00 which I immediately questioned. A bike I had done virtually no miles on and "needed nothing" is now going to cost me Nearly £400.00. To add insult to injury I was then told it also needed a rear disc and pads as well, that really was taking the proverbial. I declined the disc and pad renewal and remonstrated with the service manager regarding the service bill. After discussion the totally decent service manager, after discussion with someone further up the chain who had some sympathy with the sales method used to sell me the bike, took a chunk off the cost of the service. However by this time I was completely miffed and disheartened and decided to get rid of the bike. Including an extensive host of extras added in the time I had the bike it was standing me almost £18000. I emailed the salesman who had concluded the sale of the bike for a price to purchase it back again but received no reply. In the end I purchased a car from a John Clark franchised garage who took my bike in part exchange. The price given was £12000 from Motorrad Dundee including my sat nav and newly purchased BMW top box which they insisted were included, they who now have the bike up for sale. I feel royally ripped off and have had no definitive response from BMW management or customer service. Then moral of my story I suppose is trust no-one!. It's all about the pound note.Needless to say they are off my Christmas card list.I did receive a reply to this review asking me to supply a phone number for a reply from BMW which I did but needless to say no call was forthcoming. My review however disappeared from the page. What a company!!!!.

John Clark Dundee has been our default dealer for the past 15 years. Service and courtesy has been flawless, and it has been a pleasure to deal with all the staff.
Any concerns, no matter how slight, have always been taken seriously. On the occasion of a spontaneous rear windscreen shattering, Audi helped two stressed owners to get the car drivable, while also feeding treats to two rather sore spaniels. Above and beyond!

Whilst the quality of the service/ MoT; and subsequent repairs carried out were undoubtedly of a high standard, it seemed that I received a constant stream of phone calls advising me of further works.

Far too much faffing about when booking in. I booked in online the night before my appointment.
On arrival I had to book in again and the lady said she couldn't touch my keys so they had to be put in a little box.
Far too many service advisors thus increasing the cost.
They washed my car but didn't dry it so left with blotches.