John Clark Motor Group - John Clark CUPRA Dundee Reviews 

111
TrustScore 4.5 out of 5

4.7

11 Broomhill Road, Dunsinane Industrial Estate, DD2 3ED Dundee, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Big shout out to the Dundee Skoda team. Special thanks to Danny and Liam. Their help, service and patience was amazing.  Popped in today with a car coolant warning light! Was 500 miles from home visi... See more

Rated 5 out of 5 stars

Alistair Granger was super helpful and approachable the whole experience. He talked us through the process clearly and answered any questions we had, no matter how small. Would highly recommend the Du... See more

Company replied

Rated 4 out of 5 stars

Had been looking around for a Seat Mii, Skoda Citigo, or VW Up for a while. Found a 2017 Seat Mii advertised at the Myrekirk site. Viewed and test drove the car prior to preparation for sale. The car,... See more

Company replied

Rated 5 out of 5 stars

What a refreshing experience. Buying a car at its best can be a pain however John, Harry and Heather made it an enjoyable experience. As the branch Manager John was extremely welcoming and once we had... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

As an official CUPRA franchise dealer, John Clark CUPRA in Dundee is the only place to come if you are looking for high-quality cars at affordable prices. We are located to the north-west of the city, situated just off the A90 at 11 Broomhill Road, Dunsinane Industrial Estate, Dundee, DD2 3WT, making us easily accessible from anywhere in the region. If you are travelling by public transport, Invergowrie train station is just a short bus ride away.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • 11 Broomhill Road, Dunsinane Industrial Estate, DD2 3ED, Dundee, Scotland, United Kingdom

  • 01382619500

4.7

Excellent

TrustScore 4.5 out of 5

111 reviews

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4-star
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1-star

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4.7

All reviews

(111)

2,010 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy camper!

Easy to book and specified timing of arrival meant no hanging around to check car in. Ability to access courtesy car. Very pleasant and efficient service desk and work carried out to satisfaction. Excellent communications. Very happy.

April 6, 2023
John Clark Motor Group - John Clark CUPRA Dundee logo

Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Infotainment Review

Smooth operation to book in ...cleaned my car ...delivered car back to my home

April 6, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning Karen,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 3 out of 5 stars

Good but not great

The overall experience for purchasing the car was excellent and far better than I expected. This aspect of the process was excellent. The handover and following experiences were less than stellar. The handover of an EV is different to buying a petrol/diesel as the cars are so different. The person doing the handover assumed I knew about the charging of the car which is simple but the process of using the chargers themselves is not if you are not told about them. As I result my first few days I was unable to charge the car. I ended up relying on Google!!! When I had a technical issue, the garages service department knowledge was inadequate and I again had to rely on the internet. The dealership needs to review its handover procedures and the technical knowledge of EVs.

March 11, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Hello Mr Rogers,

I wanted to follow up and advise that I passed your feedback to John Fallon our General Sales Manager at CUPRA in Dundee.

I believe from speaking to John that he tried to call you on Friday and again today and has left a voicemail. If you would care to call John on the number he has left, John will be more than happy to discuss your purchased and does take onboard your feedback which, is important to us.

I trust you find this in order.

Kindest regards,

Julie

Rated 5 out of 5 stars
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Joe, Heather and the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Great service from start to finish!

Efficient and friendly customer service. Good communication from booking in to finishing job.
Car picked up and delivered back home.
Car cleaned inside and out.

March 17, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning Anne,

Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Good Customer Service

Everything went well from courtesy from staff to quick turn round of my car.

March 1, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning John,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 4 out of 5 stars

My kodiaq was in for a end of warranty…

My kodiaq was in for a end of warranty check plus MOT and the staff kept me informed all the time. My only grump is I couldn't get a courtesy car and as I live in the country no car for 3 days was a bit tough.

February 27, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning Duncan,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 4 out of 5 stars

Good service apart from not setting oil…

Good service apart from not setting oil countdown properly

March 8, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning John,

Many thanks for your review and your additional feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 4 out of 5 stars

Easy to book appointment

Easy to book appointment, I was also kept up to date with my car's progress.

February 23, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning Joshua,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Efficient and thorough.

February 27, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning Philip,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Staff were knowledgeable and helpful…

Staff were knowledgeable and helpful willing to negotiate and kept us informed

January 31, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning Mr Coull,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

VERY HAPPY CUSTOMER

YOUR SALES PERSON STEVE ROGERS WAS EXCELLENT , EXTREMELY HELPFUL AND VERY KNOWLEDGEABLE COULD NOT FAULT HIM.

March 1, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning Frederick,

Many thanks for your review and feedback, which I will ensure is passed on to Steve and the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

The staff were knowledgeable and…

The staff were knowledgeable and friendly and not pushy

January 12, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Evening Rachel,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars
John Clark Motor Group - John Clark CUPRA Dundee logo

Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Evening Colin,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Polite

Polite, professional and punctual.

February 22, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning Derek,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Excellent buying experince with Harry…

Excellent buying experince with Harry at Cupra from start to finish, the updates on our car arrival were perfect especially the video of the car arriving on the transporter amd collection was nice and simple! Would highly recommend.

February 11, 2023
John Clark Motor Group - John Clark CUPRA Dundee logo

Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning Rachel,

Many thanks for your review and feedback, which I will ensure is passed on to Harry and the management team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Service and MOT for Skoda Koraq

From booking service by telephone,taking car into depot, and receiving info and video about the work done, I received first class polite, knowledgeable and friendly service throughout. All work done to the advised times and car cleaned and valeted foreby

February 15, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team in Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Service was completed as planned with…

Service was completed as planned with no issues and returned promptly

January 10, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning Peter,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

John Clark Myrekirk

Kept informed when work being carried out on car. Friendly, efficient staff.

January 13, 2023
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Afternoon Kerry,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Friendly helpful service.

November 29, 2022
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Reply from John Clark Motor Group - John Clark CUPRA Dundee

Good Morning Michael,

Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

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