Thanks to Scott at Dacia Aberdeen. I bought my new Duster and had it delivered in just 4 days. He had the right approach and great attitude with care consideration and attention to detail. After s... See more
Company replied
Location
Switch locationAbbotswell Road, The Autoplex, AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited Arnold Clark just yesterday Everyone was busy...no attention come what may... Eventually James Westwater had a bit of time to spare I trusted him implicitly and laid my situation b... See more
Company replied
Good, quick service from Scott Arthur. Deal fully completed in less than 5 working days, so 5-stars for him. Overall score knocked down 1-star as customer parking on-site is absolutely terrible. Extr... See more
Company replied
your salesman James Westwater was very helpful in the purchase of my new Dacia where everything went smoothly.On the day of collection i was given a good crash course on every aspect of the new car w... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Car Service
- Motorcycle Dealer
- Used Car Dealer
Written by the company
John Clark Dacia forms part of the John Clark Motor Group and is the only place to visit if you are looking for a new or used Dacia car for sale. Our state-of-the-art dealership is situated at The Autoplex in Altens, just off the major A90 road and easily accessible from Aberdeen city centre or the wider Scotland area. Brimming with an abundance of new and Approved Used Dacia cars, as well as service, Motability and business offers, take advantage of incredible deals today. Contact our friendly and knowledgeable staff at our showroom today to arrange a test drive in the model of your choice, or ask about our current Dacia offers, you won’t be disappointed.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Abbotswell Road, The Autoplex, AB12 3AD, Aberdeen, West Tullos Industrial Estate, United Kingdom
- 01224 677800
4.6
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was so good we bought two
July 12, 2023
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Mike,
Many thanks for your recent review regarding your experience of dealing with our Dacia business. We are delighted that your experience has been such a positive one and that our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of motoring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Stephen
Review of car purchase
The salesman John Beattie was very friendly and helpful. He made sure everything was understood and offered help. From coming the previous week all went smoothly and the staff were great
July 14, 2023
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Carol,
Many thanks for your recent review regarding your experience of dealing with our Dacia business. We are delighted that your experience has been such a positive one and that John and our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of motoring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Stephen
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Tracey,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Team was able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Claire,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Team was able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
Reply from John Clark Motor Group - John Clark Dacia
Good Afternoon Elaine,
Many thanks for your recent review regarding your experience of dealing with our Dacia business. We are delighted that your experience has been such a positive one and that Sam and our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of motoring, then please do not hesitate to contact us again.
Kind Regards,
Stephen
I've put my car in to Dacia Aberdeen…
I've put my car in to Dacia Aberdeen for a couple of services and a warranty claim and any issues have been resolved by the team.
June 12, 2023
Reply from John Clark Motor Group - John Clark Dacia
Good Morning,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Service Team were able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
The whole experience was brilliant
The whole experience was brilliant. Starting from collecting my car at my home & Mark in the service department, keeping me informed of all work being done . The driver who returned my car ,was very polite & friendly .Thank you to all the team at Aberdeen.
Keep up the good work 😊
June 22, 2023
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Frances,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that Mark and our Dacia Service Team were able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
Great service from the staff when…
Great service from the staff when getting my car it’s mot.
June 13, 2023
Reply from John Clark Motor Group - John Clark Dacia
Good Morning William,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Service Team was able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
James was very polite and covered…
James was very polite and covered everything i needed to be done
June 19, 2023
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Carol,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that James and our Dacia Team were able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
Very poor customer service
Really really bad buying experience with some of the worst customer service I've had to deal with, best avoided, this was the second chance after previously been let down by the vw part of the group . It started from the day i collected my car and waited 2.5hours for paperwork to be completed that i was informed would have be done ready for my arrival. Then my car was scratched and rusty but i was assured its not a problem it will get sorted, i genuinely wish i never handed over the money for this car. Then i dropped it back a week later to be fixed. Truly a terrible company to contact and deal with. Lie after lie followed by excuses.. ....no words left just now and no comments from Dacia either as per usual. If you want a rusty car from factory then waste 22k at Dacia. It concluded: i eventually got my brand new car back after 45 days of chasing, calling ,, calling, calling more , getting lied too, listening to every reason why its taking so long and why they can't help me. Then it came back and surprisingly nothing had been done. So for 7 weeks my car sat in the garage then was returned to myself having no work done to it followed by more excuses of why it should have been carried out but wasn't. Absolutely disgusted. Never again, complete lack of respect for customers. They need a proper retraining session with all staff as its not acceptable level of care or service. Now gear lever surround pops off when fancies. Your body shop did nothing with my car, unfortunate to your customers that you think its acceptable to sell a car with surface corrosion built in. Caroline, give me your number and I will call you directly as I don't think you have been told the full picture.
June 5, 2023
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Hi Mr Melvin,
Thank you for taking the time to write. Although it is disappointing to read that in this instance we have not met your expectations, your feedback is very valued.
I understand your stance, However I feel it important to provide some further explanation on your points raised.
Upon discovering the imperfections to your vehicle, please be assured the team at Specialist Cars supported the best way we could with your customer services case with Dacia. I appreciate that the case process took time, however this ensured that the matter was investigated in full, before their final decision was made. During this period, you were offered continue use of your car, without risk to your claim.
I appreciate the outcome was not as you had hoped for, however we are confident our team kept you suitably up to date with the progress of your case, and upon closure we transferred your vehicle to our Bodyshop. I understand you were not completely satisfied with the work carried out, however you have rejected our offer to revisit this.
If you would like to discuss this further or have any queries outstanding, Please don't hesitate to get in touch with me directly.
Best Regards,
Caroline
Customer Quality Manager
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Dennis,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Service Team was able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
Car service
Booked in no problem, opted for waiting whilst car serviced. They kept to time and were very friendly and helpful.
May 25, 2023
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Julia,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Service Team was able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
The dealership is very clean
The dealership is very clean, well laid out and the staff are polite. Leaving my Dacia at approx. 0830 it was ready slightly earlier than expected and I was updated. I used the toilet, although an embarrassed staff member burst in by mistake, got a good coffee and was even offered a free car wash. All in all a very good experience with great quality of service.
June 4, 2023
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Kevin,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Service Team were able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Margurita,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Service Team was able to assist you.
If we can be of assistance in the future for your servicing needs then please do not hesitate to contact us.
Kind Regards,
Stephen
So helpful
Staff were extremely helpful and took the extra time to explain everything to me.
May 15, 2023
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Sarah,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Team was able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
Kept us informed throughout the process
May 7, 2023
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Neil,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Team was able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
Greedy Aberdeen Audi.
After waiting 1 hour for my 2nd year service to be carried out, I was approached by service manager and told the car would also need brake fluid changed out at an additional cost of £99 then told if I didn't approve work to go ahead on extra work they would not reset the spanner service light on my dash, basically held to ransom. I kindly rejected the extra work and drove home again with service light still on my dash. This should of been explained to me prior to bringing in my car, it is an absolute money making racket and I was left severely disappointed with my local Audi dealership, to be pressurising / bullying customers like this is the reason I have given 2 star rating. Sorry but wont be back, I will continue to use my local friendly garage who I'd much rather give my custom.
May 2, 2023
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Mr Burnett,
I'm sorry to hear about your recent experience at our Aberdeen Audi dealership. I have passed this onto the management team to look into and someone will be in touch with you directly.
Kind regards,
Linsey
Very good service
Very good service, happy to work around my budget, provided me with all information that I needed, regular updates regarding the handover date . Able to work around my schedule
April 11, 2023
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Ionela-Sidonia,
Many thanks for your recent review regarding your experience of dealing with our Dacia business. We are delighted that your experience has been such a positive one and that our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of motoring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Stephen
5 Star Service
Friendly and knowledgeable staff, excellent service and delivery turnaround time. Everything you need to make choosing and purchasing your new car really easy.
March 31, 2023
Reply from John Clark Motor Group - John Clark Dacia
Good Afternoon,
Many thanks for your recent review regarding your experience of dealing with our Dacia business. We are delighted that your experience has been such a positive one and that our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of moto ring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Stephen
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Thomas,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Team was able to assist you.
If we can be of assistance in the future then please do not hesitate to contact us.
Kind Regards,
Stephen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.