John Clark Motor Group - John Clark Dacia Reviews 

Able to drive the bigster. No issues. Great communication from sales team - James. Very knowledgeable and provided lots of information about the Dacia range

Well organised test drive, staff are friendly and well informed.

I wanted to leave feedback about my experience with John Clark, as I was genuinely impressed with the service I received from start to finish.

I initially emailed about the car, but I wasn’t able to view it straight away due to my driving licence details being updated with the DVLA following a name change. What stood out to me was that I was never pressured, chased, or constantly contacted like I have experienced with other dealerships. Nicole provided the information I asked for when I was ready and gave me time and space to make the right decision.

I dealt with Nicole throughout the process, and she was fantastic. When I eventually went to view the car, everything was handled professionally and efficiently. I was able to take the car for a test drive, ask questions, and make my decision without any pressure or pushy sales tactics. The whole experience felt relaxed and customer-focused, and we were able to agree on a deal that worked for me. Everyone was so friendly, offering cups of coffee, to being told jokes - which I still tell at work - I wasn’t able to remember his name but wanted to pass on my thanks to him also - I do remember he used to work in window sales.

I also had some issues with my previous finance company, which could have made the process stressful, but Nicole was incredibly reassuring, helpful, and proactive in getting everything sorted as quickly as possible. She kept me updated, supported me throughout, and made what could have been a frustrating situation feel much easier.

I was extremely happy with the level of service I received. John Clark is different from other dealerships I have dealt with — they genuinely listen to customers, respect their decisions, and don’t bombard you with unnecessary calls and emails. Their communication is professional, timely, and based around what the customer actually needs.

From the first email to collecting my car, I felt valued and looked after. The whole team made the process straightforward, stress-free, and enjoyable. I would highly recommend John Clark to anyone looking for a dealership that offers honest advice, excellent customer service, and a pressure-free buying experience.

A special thank you to Nicole and team for making the whole experience such a positive one.

Amazing so easy to set up and perfect customer service can’t recommend enough

Excellent, very professional and approachable. Thank you Scott Arthus

Sadly not the experience I was hoping for! Communication before sale was great however felt I had to do the chasing regarding anything to do with my car after sale. While picking up my car I was asked to do a review wich I was later told my review was not good enough and if I changed it my fuel tank would be filled up( all this sitting in my car not in the show room) when I said I couldn’t change as didn’t know how to get back in, that wasn’t a problem as the salesman said he could do it. Feeling under pressure and uncomfortable this happened and no more mention of fuel! When salesman got out my car I noticed the seats were dirty so said and my car then had to be booked in to get cleaned! So few days later I walked to work, when I went to pick up car I was told it was again sent back as only front seats had been cleaned. No handbook was with the car and I was told one would be ordered but I still have no handbook. I noticed a chip on the window ( was small I originally thought it was a dirty mark) so brought it to salesman attention and said he would get this booked in and be in touch again a week later still no word until I messaged sales manager, then salesman phoned asking if I had been! No date or where to go had been given to me so this was impossible. I did then take my car to get window screen fixed, still awaiting handbook and feeling like the joy of buying a new car has well and truly been taken away as this has been one of my worst experiences buying a car!

James made the whole experience enjoyable. This is my second car from him and he explains things so easy

Booked a test drive on the Friday via the website for a Sunday slot. Received an acknowledgement on Saturday morning that someone from the sales team would contact me. Called the Aberdeen number 4 different times on Sunday and got no answer. Received 2 short calls on Monday night from John Clark but no human at the other end of the phone. Shocking service.

Got my car at the start of the year, not disappointed at all. Perfect car for my needs. big thank you to Scott Arthur for pointing me in the right direction and helping me throughout the whole process from start to finish.

Took my car for MOT. Failed for a warning light that had been on for years and the same garage had been passing for years. Charged for an investigation, subsequently £1000 of parts put in the car. Given the keys. Engine warning light still on…oh it could be the sensor they say. The investigation is not for root cause it’s to find profit. The communication from before MOT to after when I tried to complain is nothing short of a disgrace. Never replied or just the action they took. No choice but to contact trading standards now.

Scott Arthur at Aberdeen Dacia provided an excellent and professional attentive sales service it was a pleasurable experience. In fact all the staff I dealt with Alan and Beats and Molly on reception looked after me extremely well

Thanks to Scott Arthur at Dacia Aberdeen for assisting us with the purchase of a Sandero. Scott was very responsive to questions before we visited the garage and went out of his way to make the whole process as smooth as possible and to enable us to trade our car in and pick up the new car all on the same visit.
Very impressed with the service would highly recommend

Good, quick service from Scott Arthur. Deal fully completed in less than 5 working days, so 5-stars for him.
Overall score knocked down 1-star as customer parking on-site is absolutely terrible. Extra time has to be allotted for finding a parking space when arriving for appointments. Situation not helped by all the double yellow lines on all the nearby roads.

My sales associate Scott Arthur at Dacia Aberdeen was very knowledgeable and understanding when I purchased my Dacia Sandero Stepway car. He managed to get me a very good deal for the car which I highly appreciated. I would highly recommend Scott and thank you very much for your assistance!

Good experience, all questions answered. New car delivered fast.

Had a great experience with James trading in my previous Dacia duster. The process was so easy and he always kept me up to date and was quick to answer any questions I had. Very easy, stress free process!

James was very helpful and professional throughout my experience at john clark. Very happy with the service I received.

James was very informative and helpful and i’ve recommended him to friends and family who are visiting the branch when they are due an upgrade.

Excellent service from senior sales James he is a star and got me an amazing purchase
Fast and great he is an asset to your team along with Marc in service