Thanks to Scott at Dacia Aberdeen. I bought my new Duster and had it delivered in just 4 days. He had the right approach and great attitude with care consideration and attention to detail. After s... See more
Company replied
Location
Switch locationAbbotswell Road, The Autoplex, AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
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See what reviewers are saying
I visited Arnold Clark just yesterday Everyone was busy...no attention come what may... Eventually James Westwater had a bit of time to spare I trusted him implicitly and laid my situation b... See more
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Good, quick service from Scott Arthur. Deal fully completed in less than 5 working days, so 5-stars for him. Overall score knocked down 1-star as customer parking on-site is absolutely terrible. Extr... See more
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your salesman James Westwater was very helpful in the purchase of my new Dacia where everything went smoothly.On the day of collection i was given a good crash course on every aspect of the new car w... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Car Service
- Motorcycle Dealer
- Used Car Dealer
Written by the company
John Clark Dacia forms part of the John Clark Motor Group and is the only place to visit if you are looking for a new or used Dacia car for sale. Our state-of-the-art dealership is situated at The Autoplex in Altens, just off the major A90 road and easily accessible from Aberdeen city centre or the wider Scotland area. Brimming with an abundance of new and Approved Used Dacia cars, as well as service, Motability and business offers, take advantage of incredible deals today. Contact our friendly and knowledgeable staff at our showroom today to arrange a test drive in the model of your choice, or ask about our current Dacia offers, you won’t be disappointed.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Abbotswell Road, The Autoplex, AB12 3AD, Aberdeen, West Tullos Industrial Estate, United Kingdom
- 01224 677800
4.6
Excellent
249 reviews
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Pleasant experience
Your sales rep NIcole was a pleasure to deal with so helpful nothing was a problem I never met her but felt I had which should tell you all you need to know.
May 29, 2025
Reply from John Clark Motor Group - John Clark Dacia
Good Morning, Alan.
Thank you for your kind words! We’re so pleased to hear you had a pleasant experience and that Nicole made such a positive impression, even without meeting in person. It’s wonderful to know she was so helpful and easy to deal with—your comments truly speak volumes.
We’ll be su re to pass along your feedback to Nicole, and if there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Erin
your salesman James Westwater was very…
your salesman James Westwater was very helpful in the purchase of my new Dacia where everything went smoothly.On the day of collection i was given a good crash course on every aspect of the new car which has changed from my previous car from 2 years previous.
I don't remember the salesmans name but he was also very professional
April 16, 2025
Reply from John Clark Motor Group - John Clark Dacia
Good Morning,
Thank you so much for your lovely review! We're thrilled to hear that James was so helpful throughout the purchase of your new Dacia and that everything went smoothly. It's great to know that the handover experience was thorough and informative, especially with the changes since your previous car.
Enjoy your new Dacia, and if you have any questions at all, we’re always here to help!
Best Regards,
Erin
Lewis was amazing really knowledgeable…
Lewis was amazing really knowledgeable respectful/kind and had a lot of patience and was good when I took the car for a test drive
April 12, 2025
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Hi Scott,
Thank you so much for your fantastic feedback! We're thrilled to hear that Lewis was amazing and that you found him knowledgeable, respectful, kind, and patient. We're also glad you had a positive experience during your test drive. We'll be sure to pass along your compliments to Lewis. We appreciate you taking the time to share your experience. Kind regards, Lisa
Reply from John Clark Motor Group - John Clark Dacia
Good Morning, John.
Thank you for the 5-star review! We're glad to hear Scott kept you well informed and made your experience a positive one.
We’ll be sure to pass on your kind words to him, and we look forward to seeing you again in the future.
Best Regards,
Erin
Came in about an issue and bought a car
Came in about an issue that was resolved saw the salesman who sold me my last car and I bought another one.
April 2, 2025
Reply from John Clark Motor Group - John Clark Dacia
Good Afternoon, Susan.
Thank you for taking the time to leave us a review! We're so pleased to hear your issue was resolved and that you had such a positive experience with our team. It’s fantastic that you returned to the same salesperson and even purchased another car—what a great compliment!
We truly appreciate your continued trust in John Clark Dacia and look forward to seeing you again in the future.
Best Regards,
Erin
Alan Bell from the Aberdeen showroom…
Alan Bell from the Aberdeen showroom helped me above and beyond and made a difficult situation so much easier and amazingly quick wouldn’t hesitate to recommend to anyone and one happy lady with my new Dacia Duster x
April 1, 2025
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Hi Jacqui,
Wow, that's fantastic to hear! Thank you so much for your wonderful feedback about Alan Bell at our Aberdeen showroom. We're absolutely delighted that he was able to go above and beyond to help you, making a difficult situation so much easier and incredibly quick. We're thrilled you're such a happy lady with your new Dacia Duster! We truly appreciate your high recommendation. Enjoy your new car! Kind regards, Lisa
this is as good as it gets
this is as good as it gets - the process of buying a new care was made simple clear and friendly. There was no pressure from Stuart Muirhead who was professional and helpful throughout. I love the car and it is everything he said it would be and more ..
March 25, 2025
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Hi Ian,
That's fantastic to hear! Thank you so much for your incredible feedback. We're delighted that you found the process of buying your new car simple, clear, and friendly – that's exactly what we aim for. We're especially pleased that Stuart Muirhead provided you with such a professional and helpful, no-pressure experience. It's wonderful to know you love your new car and that it's everything you hoped for and more! Enjoy it! Kind regards, Lisa
Great service provided
Great service provided. Every question we asked got a positive response in a timely manner. Would buy from them again.
February 15, 2025
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Hi Alasdair, Thank you for your great feedback! We're delighted to hear you received excellent service and that all your questions were answered positively and promptly. We appreciate your intention to buy from us again in the future! Kind regards, Lisa
Absolutely brilliant experience at John…
Absolutely brilliant experience at John Clark Dacia in Aberdeen! Nicole was so lovely and took great care of me and made it possible for me to get exactly the car I wanted!
March 26, 2025
Reply from John Clark Motor Group - John Clark Dacia
Hi Kirstin,
That's fantastic to hear! Thank you so much for your brilliant feedback about your experience at John Clark Dacia in Aberdeen. We're absolutely delighted that Nicole was so lovely and took such great care of you, making it possible for you to get exactly the car you wanted! We'll be sure to pass along your kind words to Nicole. Enjoy your new Dacia! Kind regards, Lisa
Poor communication
First of all, apart from the 2 small warranty issues, the car is lovely.
However, from a dealership perspective the communication is woeful, even from prior to getting the car. We had to phone on the day to make sure we were getting it. When we arrived there was confusion as to what had been agreed, resulting in a trip back for resolution. We have now been waiting since mid February for the warranty work to be done due to parts supply.
Whilst the branch cannot legislate for that, what they can control is when promises to call back or email are made, they have to be met. I had to constantly chase up, and still doing that. All I have had is apologies, but nothing has changed. By some coincidence, each time I went in the Sales Manager was off that day.
I had planned to look at purchasing a further new vehicle from this branch, but now need to think long and hard about that.
This is in stark contrast to the other new car we recently purchased from another John Clark, which was without doubt a 5 star experience. Maybe this branch could take some lessons.
**EDIT May 16th**
Following the cars return for the warranty work I would like to acknowledge the efforts from service, admin to Manager who have kept good communications even though they were hampered by the supplier. I also like the fact that they follow process controls and would not release the vehicle in an unsafe condition. This is a major improvement from the front end of the process.
December 8, 2024
Reply from John Clark Motor Group - John Clark Dacia
Hi Daryl, Thank you for your comprehensive feedback, particularly your edited update. We're genuinely pleased to hear that, apart from the warranty issues, you find your car to be lovely. We sincerely apologize for the poor communication and confusion you experienced initially, both before getting the car and on the day of collection. This is certainly not the standard of service we aim to provide, and we regret the inconvenience this caused, including your trip back for resolution. We also acknowledge your frustration with the delays in warranty work due to parts supply and, more importantly, the unmet promises for callbacks and emails during that period. Your experience of constantly having to chase us up is unacceptable, and we are sorry that mere apologies didn't lead to improvement at that stage. However, we are very grateful for your updated feedback from May 16th. It's reassuring to hear that following the car's return for warranty work, you've seen a major improvement in communication from our service and admin teams, right up to the Manager. We're glad they kept you well-informed despite supplier challenges, and we appreciate you acknowledging their adherence to process controls, ensuring your vehicle was not released in an unsafe condition. Kind regards, Lisa
Reply from John Clark Motor Group - John Clark Dacia
Hi, Thank you for your feedback! We're glad to hear you had a smooth experience and that everything was explained clearly and upfront. We strive for transparency in all our dealings, so it's great to know we achieved that for you. Kind regards, Lisa
Polite and Helpful Staff/Disappointing Valet
Scott was professional and welcoming throughout the whole process. He made sure I was comfortable and explained most aspects of the purchase clearly.
He made sure to answer any questions I had about the history of the car in a timely manner. He was on time for appointments and worked around my schedule.
Concerns I had about the wheel on the car being dirty were addressed and by the time of pick up the wheel looked brand new.
Unfortunately I feel like the valet could have been more thorough. I understand that this is a second hand car but the gearstick appears to have been covered in make-up/dirt of some kind. The inside frame of the doors, boot hinge and door handles were all still covered in algae. This was probably due to the car being parked under a tree. I personally would ensure that these issues were addressed prior to selling the car.
March 20, 2025
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Hi Lorraine,
Thank you for your detailed and honest feedback. We're very pleased to hear that Scott provided you with such professional, welcoming, and helpful service throughout your purchase. We're glad he was able to address your concerns about the wheel and work around your schedule.
We sincerely apologize for the disappointing valet service you received. We appreciate you bringing these specific issues to our attention, as it helps us improve our processes.
We value your feedback and are glad that Scott's excellent service contributed to a positive overall experience, despite the valet concerns. We hope you are enjoying your new car. Kind regards, Lisa
Great experience today with Scott…
Great experience today with Scott trading in my fiesta I have owned for 14 years going for new stepway! Outstanding experience
March 8, 2025
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Hi Roderick, Wow, trading in a Fiesta you've owned for 14 years is a big step! We're absolutely delighted to hear you had an outstanding experience with Scott today while making that transition to a new Stepway. We understand how much a car can mean, and we're thrilled that Scott made the process so smooth and positive. We hope you create many wonderful new memories with your Stepway! Thanks for sharing your experience. Kind regards, Lisa
Picked up new car from James
Picked up new car from James. Great experience.
February 14, 2025
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Hi Angela, That's fantastic! We'll be sure to let James know about your positive feedback. Thanks for taking the time to review your experience. Kind regards, Lisa
From starting my search on Monday for…
From starting my search on Monday for an automatic Dacia Duster till the vehicle was delivered yesterday (Thursday) it was plain sailing and a swift transaction.
Scott Arthur made purchasing the vehicle hassle free and even when the one I originally wanted was reserved he was able to offer me an alternative which was awesome finding an automatic car can be quite difficult. Scott was able to answer all my questions and queries promptly and has been very professional throughout whilst purchasing my new car.
Highly recommend and would definitely buy another car from the Dacia Aberdeen Branch
February 10, 2025
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Hi Emma, Wow, what fantastic feedback! Thank you so much for sharing your experience. We're absolutely delighted to hear that your search for an automatic Dacia Duster, from Monday to Thursday, was so smooth and hassle-free. We're especially pleased that Scott Arthur was able to find you a great alternative when your first choice was reserved – we know how tricky it can be to find the right automatic car. It's brilliant to hear that Scott's prompt answers and professionalism made your purchase so easy. Thank you for the high recommendation, and we look forward to welcoming you back to the Dacia Aberdeen branch for your next car! Enjoy your new Duster! Kind regards, Lisa
Not blaming the salesman as only there…
Not blaming the salesman as only there 3 months and should have been shadowed
1 . Wasted endless time at garage for not hing
2. Picked up vehicle number of things wrong ,wiper blade ripped on back wiper, keys low battery, tyre pressure check on dashboard never been disabled, no passenger shelf at first told to order one myself till found out it had came with one, told £30 of fuel had been put in when the feul light came on next day, then Togo and fuel up to open feul cover to find it absolutely filthy and also all inside windows had to be clean as what looks like they had been cleaned with a filthy cloth ,I know this was not a brand new car but do expect it to bealot better than this very poor service.
February 6, 2025
Reply from John Clark Motor Group - John Clark Dacia
Good Morning Jon,
Thank you for taking the time to share your experience. We're truly sorry to hear that your vehicle wasn’t up to the standard you expected when you collected it. This is not the level of service we aim to provide, and we completely understand your frustration.
Your feedback on the vehicle’s condition and service has been noted, and we’re addressing this internally.
Please reach out so we can make this right for you. We appreciate your patience and the opportunity to improve.
Best regards,
Eva
Excellent service …
Allan was extremely helpful Made the purchase of the car very easy He was exceptionally helpful when i picked the car up as i have never had an electric car before An excellent service
January 30, 2025
Reply from John Clark Motor Group - John Clark Dacia
Good Morning, Margaret.
Thank you for sharing your experience! We’re thrilled to hear that Allan made the car purchase process so easy and provided exceptional support, especially as you transition to an electric car. Providing clear guidance and excellent service is what we strive for, and we’re so pleased to know Allan exceeded your expectations. Enjoy your new car, and don’t hesitate to reach out if you have any questions or need further assistance!
Best Regards,
Erin
Very helpful
Very helpful. Scott Arthur at Dacia Aberdeen was super helpful
January 18, 2025
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Good Afternoon, Chris.
Thank you for your fantastic feedback! We’re thrilled to hear that Stuart provided very helpful and great service during your visit to Specialist Cars Renault. Your kind words mean a lot to us, and we’ll be sure to pass them along to Stuart. If there’s anything else we can do for you, don’t hesitate to reach out.
Best Regards,
Erin
Dacia duster
January 17, 2025
Reply from John Clark Motor Group - John Clark Dacia
Good Morning, Elaine.
Thank you for the fantastic five-star review! We’re thrilled to hear that you’re happy with your Dacia Duster. Your satisfaction is our top priority, and we’re so pleased we could assist you. If there’s anything more we can do, don’t hesitate to get in touch. Enjoy your Duster!
Best Regards,
Erin
Very helpful and attentive
Very helpful and attentive. Took time to listen and explain things. Followed up as promised on each occasion.
January 15, 2025
Unprompted review
Reply from John Clark Motor Group - John Clark Dacia
Good Morning, Lynn.
Thank you for your lovely feedback about your experience at Specialist Cars Dacia! We’re so pleased to hear that our team was helpful, attentive, and took the time to listen and explain everything clearly. It’s fantastic to know that we kept our promises and followed up on each occasion. Your satisfaction means a great deal to us, and we’re always here to help if you need anything further.
Best Regards,
Erin
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