John Clark Motor Group - John Clark SEAT Dundee Reviews 

157
TrustScore 4.5 out of 5

4.7

Dunsinane Industrial Estate, DD2 3WT Dundee, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I'm delighted with the service I received from John Clark, Dundee, while purchasing our new Cupra Born. In our experience the staff were friendly, knowledgeable and professional, and the deal... See more

Rated 2 out of 5 stars

Was told the car I bought was going to be valeted before I collected but when I picked it up I found that the car was filthy and hadn’t been properly cleaned so I had to deep clean it myself, also sol... See more

Rated 5 out of 5 stars

Stuart was absolutely brilliant, he walked me through every step with great patience and clarity. Made the experience very enjoyable rather than stressful. He took the time to answer every single one... See more

Company replied

Rated 5 out of 5 stars

Thank you to the group for providing excellent facilities for shopping for a car. A comfortable space to be in. Stuart Jack was excellent at explaining all our financial options and information abo... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Welcome to John Clark SEAT Dundee, is proud to be part of the established John Clark Motor Group. Visit our Dundee dealership today and take advantage of incredible deals on new and used cars, aftersales services, business and motability. We aim to deliver a premium level of service and driving experience. We are located to the north-west of the city, situated just off the A90 at 11 Broomhill Road, Dunsinane Industrial Estate, Dundee, DD2 3WT, making us easily accessible from anywhere in the region. If you are travelling by public transport, Invergowrie train station is just a short bus ride away. Come and visit us today and our friendly staff will be on hand to answer all your questions and organise a test drive in a new SEAT. You can have a closer look at our full range of new SEAT, as well as the constantly changing selection of Approved Used SEAT cars available, constantly being updated so you receive the best deals and prices.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Dunsinane Industrial Estate, DD2 3WT, Dundee, Scotland, United Kingdom

  • 01382 619500

4.7

Excellent

TrustScore 4.5 out of 5

157 reviews

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4.7

All reviews

(157)

2,031 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely customer service and an easy…

Lovely customer service and an easy process purchasing my first car.

November 1, 2024
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning, James

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Joe went above and beyond ensuring I…

Joe went above and beyond ensuring I had a great experience every step of the way when buying my new car. He is very friendly and made sure I was given the best deal possible within my budget. An absolute credit to the company. Cannot recommend him enough!

September 2, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning, Ian

Many thanks for your review and feedback, which I will ensure is passed on to Joe and the management team at SEAT Dundee.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Joe was a pleasure to deal with…

Joe was a pleasure to deal with recently. Myself and partner were looking into refinancing and trading in. Joe went over and above and we both came away very happy. Cannot fault the service

July 27, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Aaron,

Many thanks for your review and feedback, which I will ensure is passed on to Joe and the management team at SEAT Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Great experience

Our experience with you was excellent due to dealing with your executive Joe Lundie.
He was attentive,knowledgeable and super friendly who made us feel at ease at all times.We cannot praise him enough and from our point of view he is a great credit to your company.
Kindest regards
Vince McQueen.

July 20, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Joe and the management team at SEAT Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Seat Arona Purchase

Purchased a Seat Arona from you guys with the help and aid of Joe Lundie.

Couldn’t fault him, down to earth and knew his stuff. Wasn’t pushy or direct like your typical salesman.

A really smooth and fast turnaround with buying the car on Thursday night and receiving it by 2pm on the Friday.

Can’t fault the team. Was a great expierience.

July 18, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Cameron,

Many thanks for your review and feedback, which I will ensure is passed on to Joe and the management team at SEAT Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Efficient

Polite, friendly and efficient service. Video sent to show me what was done

July 8, 2024
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Purchased a Seat Atteca from Joe Lundie…

Purchased a Seat Atteca from Joe Lundie and Team. They went above and beyond to make my experience smooth and were so nice and also popped in some added extras. Thanks Kelsey Fife

July 16, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Kelsey,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Seat Dundee were superb to deal with

Seat Dundee were superb to deal with. Very efficient and honest and lovely to have some excellent customer service. Joe was great to deal with. Highly recommend as a garage.

July 11, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Sarah,

Many thanks for your review and feedback, which I will ensure is passed on to Joe and the management team at SEAT Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Michael,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.
We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 1 out of 5 stars

Terrible aftersales care, terrible customer service

Wholeheartedly regretting purchasing my car from this dealership.
Purchased back in Oct 23 after being sold an "approved-used" Skoda Karoq which had "been through our rigorous presales checks".
In the Oct I found the car to have a faulty gearbox, faulty water pump, unaligned wheels and a leaking shock absorber.
The dealership couldn't get it booked in until the 20th Nov 23 where they confirmed all of the faults and booked it back in for the 15th Jan 24 to repair the issues.
I never got my car back until the 24th Apr 24 (after being told it would only be a couple of weeks turnaround). During this time I was repeatedly contacting the garage for updates, being promised call-backs which never came. 7 weeks into them having my car I was informed that they "were still going back and forth with the warranty and don't know if its going to cover it or not". After asking to raise a complaint I was given the name of a manager to e-mail. Upon e-mailing them it became evident that my e-mail was just passed back to the service manager I was already dealing with and everything continued as it was.
When I eventually got my car back, I received it with 1700 unexplained additional miles, chips all over the windscreen and chips along the roof of the car where it meets the windscreen which had begun to rust.
The garage has told me multiple times that they'll work with me to put this right and compensate me but after 8 months and continuous chasing up, I still do not have the car they promised me, and have still not been compensated for the hassle and stress this car purchase has put me through.
We purchased this car in oct when my wife was 3 months pregnant, it was going to be our safe, reliable, family car. We didn't get the car back until our baby was almost 1 month old and It still isn't in the condition that it should be.
All in all, I can't wait for this saga to come to an end.

May 29, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Hi Ryan,

Thank you for taking the time to leave us a review. Feedback be it good or bad is important to our business and something we do take onboard. In this circumstance, it is very disappointing to hear that your experience was not more of a positive one - this is not the standard of service we strive to provide and I would like to apologise on behalf of the team.

To this end, I have passed your feedback to our Management Team for review.

Kind regards,
Kate

Rated 5 out of 5 stars

Excellent service.

Excellent service from start to finish.

May 13, 2024
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Tom,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Could not fault the service I received!

Could not fault the service I received from Joe and Heather. Joe was fantastic with my two kids and so helpful when it came to fitting the car seats. Heather was very friendly and helpful too. Joe was such a relatable guy and very down to earth making the purchase of my new car enjoyable and exciting and he was very accommodating when it came to my two toddlers (biscuits and hot chocolate for the win!). Joe is a people person and a good salesman ☺️

May 27, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Afternoon Ellis,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Great experience

Joe and Heather were fab from the start. They made the experience of buying a car straightforward and enjoyable which is a change from most dealerships. Would definitely recommend to friends and family.

May 27, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Afternoon Emma,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 2 out of 5 stars

Terrible aftersales

Service was fantastic from harry Jackson until something went wrong and then he was never available and never called us back!! Got the problem resolved quickly after calling CUPRA assist but won’t be using this dealership again.

May 25, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Hi Rochelle,

Thank you for taking the time to leave us a review. Feedback be it good or bad is important to our business and something we do take onboard. In this circumstance, it is very disappointing to hear that your experience was not more of a positive one - this is not the standard of service we strive to provide and I would like to apologise on behalf of the team.

To this end, I have passed your feedback to our Management Team for review.

Kind regards,
Kate

Rated 5 out of 5 stars

Great service

Great service - open, upfront and helpful. Harry Jackson could not have been more pleasant and accommodating. We'll be back!

April 18, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Visit to service section

Visit to service section. I was efficiently dealt with at service desk before and after car in for annoying issue intermittently with electrics. Satisfied technicians checked over all they could seeking solution.

April 8, 2024
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Eve,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Steven was extremely helpful when choosing a car and kept me up to date on progress of my car being delivered. He also spent alot of time ensuring I was happy with all aspects of my new car before I drove away.

March 5, 2024
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Jacqueline,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Outstanding personal service from Joe…

Outstanding personal service from Joe and heather, in locating me the car I wanted , negotiating a new deal and to having it ready when I wanted to pick it up.
This is my 5th purchase with Skoda Dundee and which Joe and Heather have facilitated, and I will not move brands as long as I keep recieving the service they provide. Thanks.

March 22, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Afternoon Barrie,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

JUST BRILLIANT...

JUST BRILLIANT...
From start to picking up.
That good...iv come from Yorkshire.
Steven Rodger... FANTASTIC.
Top sales man...lots of information and very helpful..
A credit to the Company.
And....
Fiona Duffy.
Top Barnsley Lass.. same as Steve.
Brilliant help and made the sale unbelievable.
Definitely come all this way again.
FANTASTIC GARAGE...X

March 28, 2024
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Mr Hunter,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Coukdnt ask for better people to deal with.

February 13, 2024
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Steve,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

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