John Clark Motor Group - John Clark SEAT Dundee Reviews 

157
TrustScore 4.5 out of 5

4.7

Dunsinane Industrial Estate, DD2 3WT Dundee, Scotland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I'm delighted with the service I received from John Clark, Dundee, while purchasing our new Cupra Born. In our experience the staff were friendly, knowledgeable and professional, and the deal... See more

Rated 2 out of 5 stars

Was told the car I bought was going to be valeted before I collected but when I picked it up I found that the car was filthy and hadn’t been properly cleaned so I had to deep clean it myself, also sol... See more

Rated 5 out of 5 stars

Stuart was absolutely brilliant, he walked me through every step with great patience and clarity. Made the experience very enjoyable rather than stressful. He took the time to answer every single one... See more

Company replied

Rated 5 out of 5 stars

Thank you to the group for providing excellent facilities for shopping for a car. A comfortable space to be in. Stuart Jack was excellent at explaining all our financial options and information abo... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Welcome to John Clark SEAT Dundee, is proud to be part of the established John Clark Motor Group. Visit our Dundee dealership today and take advantage of incredible deals on new and used cars, aftersales services, business and motability. We aim to deliver a premium level of service and driving experience. We are located to the north-west of the city, situated just off the A90 at 11 Broomhill Road, Dunsinane Industrial Estate, Dundee, DD2 3WT, making us easily accessible from anywhere in the region. If you are travelling by public transport, Invergowrie train station is just a short bus ride away. Come and visit us today and our friendly staff will be on hand to answer all your questions and organise a test drive in a new SEAT. You can have a closer look at our full range of new SEAT, as well as the constantly changing selection of Approved Used SEAT cars available, constantly being updated so you receive the best deals and prices.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Dunsinane Industrial Estate, DD2 3WT, Dundee, Scotland, United Kingdom

  • 01382 619500

4.7

Excellent

TrustScore 4.5 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(157)

2,035 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, couldn't ask for them to do anymore! Joe and Heather are amazing, so helpful! Hope to deal with you all again for my next car! :)

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Proper customer service

I was recently very well looked after when I bought my car, Joe’s attention to detail and proper customer service was outstanding, constant updates and progress reports, even collected me from the train station, quick to answer any questions, friendly and professional.

November 24, 2023
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Mrs McCulloch,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 4 out of 5 stars

Service and MOT.

Easy to book as they know my car. More work required than I expected so more expensive but work done well.

November 9, 2023
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 4 out of 5 stars

Reception staff extremely helpful

Getting booked in for all the work my car needed done to it was was handled by a member of the reception staff in a very helpful way.
It needed a service, an MOT and a system upgrade.To do this it was booked in for two days.
Everything went to plan, apart from a hitch in the system upgrade. A very apologetic member of the reception staff told me there had been a delay in the delivery of one part needed to complete the upgrade. This would mean that my car would have to be booked in again once that component had arrived. I haven't yet heard of any update on this situation.

October 16, 2023
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Murray,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 2 out of 5 stars

Staff when purchasing car were helpful…

Staff when purchasing car were helpful and very pleasant but a problem with sat nav, music, phone screen has been awful as keeps cutting out and now have to wait for 3 weeks to have repaired. Very disappointing for a new car

November 3, 2023
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Hi F GALL,

We are so sorry to hear you are not fully satisfied with your recent visit to SEAT Dundee,

Unfortunately, our booking diary is very busy in November and the SEAT Dundee team have tried to get your car booked into the earliest spot they had available. We apologise for the inconvenience.

Kind regards,
Kate

John Clark

Rated 5 out of 5 stars

A straight-talking, honest approach.

I particularly liked that the point of contact at Specialist Cars - SEAT, was straight-talking and avoided some of the 'fluff' that can be associated with other cars sales persons.

It made the whole process far more pleasant. Communication throughout was excellent.

This is the second vehicle my family have bought from Specialist Cars (albeit different branches) and on both occasions, we were more than happy with the experience.

October 1, 2023
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Colin,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Excellent service

Excellent service! Our sales man Jo was so helpful and took us through the process of getting our car in a very friendly and professional manner. I would definitely recommend.

September 12, 2023
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Afternoon Zoe,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Amazing service from Joe from start to…

Amazing service from Joe from start to finish...kept in the loop made to feel completely at ease with the whole process... would definitely recommend to everyone

September 25, 2023
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Afternoon Jill,

Many thanks for your review and feedback, which I will ensure is passed on to Joe and the management team at SEAT Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Fantastic service.

Came in to look at what the dealership had on a Saturday afternoon with no real idea what we wanted other than a budget in mind. Joe found us the best possible car to fit our budget with great perseverance and honesty. The service following was second to none with clear communication and timely responses to any questions I had. Joe has made the entire process incredibly easy and stress free and I will definitely be back in to visit when I'm looking for my next upgrade. I would highly recommend coming in to have a chat and see how easy the process can be when you have a real professional helping you out.

September 21, 2023
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Stuart,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Harry and John helped out so much to…

Harry and John helped out so much to get this purchase over the line. Always been there to answer questions quickly too.

September 1, 2023
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Kenneth,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Excellent Service

Great service and made it very easy through the whole process.

September 19, 2023
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Great customer service

Recently bought a nearly new car from this branch, I am delighted with the car and the high level of customer service I received. I feel we paid a very reasonable price too. Harry was friendly, helpful, informative and gave us plenty of time to mull things over and plenty of opportunity to ask questions. He also took time to go over the controls, digital dashboard etc when I picked the car up. Very happy customer!

August 26, 2023
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Shona,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Wonderful service from Joe and Heather

Wonderful service from Joe and Heather, love my new Cupra, Thank you again

September 4, 2023
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Afternoon Hailey,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Great service,very helpful and…

Great service,very helpful and knowledgeable.

September 14, 2023
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning John,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Specialist cars seat Dundee

We just collected a car from Specialist cars Seat Dundee and have to say that the customer service provided by Heather Dolan and Joe Lundie was excellent. This was simply the easiest car purchase we have made to date, facilitated by the afore mentioned.

September 4, 2023
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning Richard,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 2 out of 5 stars

4 weeks without a car

Took 4 weeks to fix handbrake and carry out a software update and do an oil change. No curtesy car offered, had to constantly phone for updates. Expected better from Seat/John Clark Group. STILL not received the promised paperwork for the warranty on the handbrake parts that had to be replaced

July 19, 2023
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Dear Sir/Madame,

We are so sorry to hear that your latest experience was not up to our usual standard, as you have decided to write this anonymously I can not pass your details on to the management team to give you a call.

If you would like to provide your full name, number, reg etc over email so that we can try and get this resolved, my email is kate.lyttle@john-clark.co.uk and I will pass on the your message to the team.

Kind regards,

Kate

Rated 5 out of 5 stars

Great servce

Always had brilliant service when my car has been in for a service or repair. Process of booking is very smooth, branch staff friendly and helpful, car comes back clean and repaired.

August 20, 2023
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Hi Richard,

Thank you for taking the time to leave us such a great review. We are so glad to hear that you are highly satisfied with our service department at SEAT Dundee!

I will pass on your fantastic feedback to our team - they will be so pleased! Have a great week!

Kind regards,
Kate

Rated 5 out of 5 stars

Excellent customer service

Replaced our car at Specialist cars SEAT Dundee. From the first meeting with Joe Lundie when we chose our Seat, all the way through to delivery and after he has been nothing but professional, helpful, informative and all round a credit to your company. Excellent customer service.

July 10, 2023
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Specialist Cars SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look