John Clark Motor Group - John Clark SEAT Dundee Reviews 

157
TrustScore 4.5 out of 5

4.7

Dunsinane Industrial Estate, DD2 3WT Dundee, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I'm delighted with the service I received from John Clark, Dundee, while purchasing our new Cupra Born. In our experience the staff were friendly, knowledgeable and professional, and the deal... See more

Rated 2 out of 5 stars

Was told the car I bought was going to be valeted before I collected but when I picked it up I found that the car was filthy and hadn’t been properly cleaned so I had to deep clean it myself, also sol... See more

Rated 5 out of 5 stars

Stuart was absolutely brilliant, he walked me through every step with great patience and clarity. Made the experience very enjoyable rather than stressful. He took the time to answer every single one... See more

Company replied

Rated 5 out of 5 stars

Thank you to the group for providing excellent facilities for shopping for a car. A comfortable space to be in. Stuart Jack was excellent at explaining all our financial options and information abo... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Welcome to John Clark SEAT Dundee, is proud to be part of the established John Clark Motor Group. Visit our Dundee dealership today and take advantage of incredible deals on new and used cars, aftersales services, business and motability. We aim to deliver a premium level of service and driving experience. We are located to the north-west of the city, situated just off the A90 at 11 Broomhill Road, Dunsinane Industrial Estate, Dundee, DD2 3WT, making us easily accessible from anywhere in the region. If you are travelling by public transport, Invergowrie train station is just a short bus ride away. Come and visit us today and our friendly staff will be on hand to answer all your questions and organise a test drive in a new SEAT. You can have a closer look at our full range of new SEAT, as well as the constantly changing selection of Approved Used SEAT cars available, constantly being updated so you receive the best deals and prices.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Dunsinane Industrial Estate, DD2 3WT, Dundee, Scotland, United Kingdom

  • 01382 619500

4.7

Excellent

TrustScore 4.5 out of 5

157 reviews

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4.7

All reviews

(157)

2,042 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer service

Poor customer service, told need new brake pads and discs on a 2 year old car with only 17000 miles and told this is normal. It isn’t.

November 1, 2022
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good morning,

Thank you for taking the time to leave us a review. I'm sorry to hear you are disappointed in the service you've received from SEAT Dundee. I have passed your comments onto the management team to review.

Kind regards,
Linsey

Rated 4 out of 5 stars

Very friendly and organised

Very friendly and organised. Car returned washed. Courtesy car clean and an appropriate size.

October 18, 2022
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning,

Thank you very much for taking the time to leave us a review. I will be sure to share this with the team.

If there is anything we could have improved on to receive a 5* review, please do not hesitate to get in touch.

Kind regards,
Linsey

Rated 1 out of 5 stars

Glorified Tyre Fitters

Where do I start. Do not take your car here if there is a problem with it. Engine light and EPC light on car. Dropped the car off in the morning, heard nothing until 4pm from a lady who mentioned have I had timing belt done recently? I said no.. had a phone call at 4:30pm to say we don’t know what is wrong with it but it’ll be £114 just to tell you what the laptop results bring in. Stupidly I said ok. Then was quoted £350 for a camshaft adjuster without the labor! They said it was the next step in diagnosis procedure!! bearing in mind I already spent £114. I complained when I went in the store and was told ah sorry you can speak manager but theyre off and I cant give you your car without the £114. Bizarre.
I have TAKEN the car to another trusted garage in Dundee who have mentioned the timing valve mesh has broken and has quoted a different and better price and a totally different fault! All faith in Seat Dundee completely gone and will never take my car their for work. They don’t know what they’re doing and that’s with a laptop giving them readings which are false! I’m happy to give anyone more info on why not to take your car here just reply or like this comment. Total joke.

July 15, 2022
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Dear John,

Thank you for your review and feedback. I am disappointed to read about your experience and will pass your comments back to our management team for review.

Kind regards,
Tom

Rated 5 out of 5 stars

Stunning used SEAT Mii…

We purchased a used SEAT Mii and the service we received was excellent. Although we are based over 300 miles from the dealership and hadn't driven or seen the vehicle, we had full confidence that the car would be A1. We were not disappointed! Only the number plate gave away the car's age, it really was in showroom condition. We could have purchased a similar vehicle more locally, but the combination of the price, and all of the extra reassurance provided by the Seat Warranty and MOT cover made this the best deal for us. Special thanks to Steven Rodger who looked after us extremely well from afar. I would have no hesitation in recommending this dealer to anyone who wants to purchase a used vehicle - wherever in the country you live!

June 17, 2022
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good morning Dean,

Thank you for your review and feedback which I will ensure is passed on to Steven and our management team at SEAT Dundee.

Kindest regarads,

Julie

Rated 5 out of 5 stars

Skoda Dundee, used car purchase

Having had a less than satisfactory experience with Peter Vardy Group (Hillington) we discovered Specialists Cars through Autotrader. The first contact with Harry Jackson was a much more satisfactory expereince, in fact a complete joy! We purchased a second hand Seat for our son via telephone and everything was so straight forward, no hidden charges and Harry sent a personalised video of the car to show its features. The car was immaculate, full tank of petrol included and they even collected our son from the train station to collect the vehicle. We had hoped to attend in person with him to support his first car purchase but circumstances procluded. Communication from start to finish both by telephone and email was unfaultable. All in all, we would throughly recommend Specialist Cars Seat Dundee. Harry needs a pay rise please!

April 25, 2022
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good afternoon,

Thank you for your review and feedback which I will ensure is passed on to our team.

Kind regards,

Julie

Rated 5 out of 5 stars

Honest and lovely to deal with!

I was in the market for a new car and had visited a few dealerships. A lot had put me off with hidden costs when we crunched numbers! We went to Seat Dundee, knowing the model I wanted and met Joe. He was open and honest with pricing from the offset, he was warm and honest! His colleague Heather helped me with paperwork too, both a real pleasure to deal with! Cannot recommend high enough! Can’t wait to collect my new car! Thanks so much for everything

November 4, 2021
Unprompted review
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Good Morning,

Many thanks for your Trustpilot Review which has been received and passed to our team.

Kind regards,

Julie

Rated 5 out of 5 stars

Great service

Fantastic service, start to finish.

June 15, 2021
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Dear Michele, Thanks for writing a 5 star review. We appreciate your feedback. Kind regards, Tom

Rated 5 out of 5 stars

Easiest process ever!

The service at SEAT Dundee is unmatched, having previously received subpar service from another dealership I spoke to this branch although apprehensive my expectations were blown out the water. Despite restrictions Joe from SEAT Dundee was the kindest and most helpful member of staff who dealt with my motability car from helping me decide to picking it up. Would highly recommend to anyone.

June 14, 2021
John Clark Motor Group - John Clark SEAT Dundee logo

Reply from John Clark Motor Group - John Clark SEAT Dundee

Dear Erin, Thank you for taking the time to write us a 5 star review. I will pass your comments on to Joe and the team. Kind regards, Tom

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