John Clark Motor Group - John Clark Select Edinburgh Reviews 

Picked up my new car today and the experience from the first contact was excellent.
Joshua was my salesman and he was great from the start to the end.
Not your usual salesman pushing things down your throat he was very upfront and honest about everything.
Would definitely recommend.

Barry went above and beyond to help with finance and px. Very happy with the car.

I bought it online to collect in person. When I went to collect the car, I came across with something different than was promised. At first I noticed dents and marks on painting that was not disclosed before payment/order. It was said the car had full service history and when I got home (700km from Edinburgh) I downloaded the mercedes app which told me service was delayed more than a year. Valet was nothing more than a touch up on interior and on the wheels (some finishing only), windscreens were greasy, engine compartment was not clean. For a £39k it was way below my expectations. Not happy with the final outcome.

Josh was excellent from start to finish, attentive and informative. Very friendly but professional manner. Never been to JC Select before but I would highly recommend.

Purchased a car from the Select branch in Edinburgh. No issues with the purchase, the team where great.

Issues started when the car developed a fault. I have a 12 month warranty. It turns out this company does not have the resource to deal with warranty repairs and they basically told me to go away and use any other garage except theirs.

I was told they are only I terested in their in stock cars and repairs within in 28 days.

Ended up having to find a garage that would undertake the repairs and deal with the warranty firm, which wasn't all that straight forward.

Next time I'll use one of the bigger car dealerships that has the resources to provide the appropriate level of after service care.

Look for the generic "we really do care" response below from. JC. I have already contacted them in the manner described and had no response.

very happy with the whole experience dealing with JC Select. Our sales advisor David was helpful and easily contacted throughout the sales process. One small issue with the fuel in the vehicle on delivery was resolved with a single phone call.

I was hesitant about buying a new car but the help and support from the sales team was great! Josh Drever was very helpful throughout the whole process and I couldn’t recommend anyone else more. I had lots of questions and queries about the process for buy the car as it’s my first time purchasing one and he was able to answer any question I had. I’m extremely happy with my new car and if in the future I’d like to buy an other one I will happily be contacting Josh again for the amazing customer service.

Excellent experience from start to finish, Smooth transaction and fast delivery of the car, Car arrived well prepped and exactly as described, Josh and John both worked hard to make sure the car was delivered promptly.

Despite some delays in getting the car ready, they made sure it was up to a high standard for me taking it away. Shout out to Sameeullah​​​​ (Sammy) who got everything ready for me!

Bought a used Audi from John Clark Edinburgh. When I picked the car up the AC wasn't working, the salesman said to take the car and get it repaired local to me as I live a 2 hour drive from the showroom.
After weeks of calls and emails that were ignored, I was finaly put in touch with John the general sales manager and i booked my car into a local garage, and the air con was re gassed. The car was fine when i picked it up but the AC had stopped working again the following morning. I rang John he said to take it back to the garage and let him know what the issue was. It was found the condenser had a slight leak, tried to contact John but he didn't get back to me, so i told the garage to go ahead with the repair which came to £280. John finally emailed back saying I'd have to claim off the warranty, which i couldn't do as the work had already been done. Plus it wasn't a warrant claim the AC wasn't working when I picked the car up.
Overall buying the car was fine but once they had the money the after sales was terrible. Avoid at all costs

Horrific experience, last time they wrote an empty worded response to my review such as please get in touch with us, we will try whatever we can to make you happy". People, don't buy this, they still maintain their attitude, my Jaguar I bought at the end of January broke down on may 26th and they refuse to pay anything, don't pay the repair , nor give my money back, nor the car hire, I'm sitting on a mountain of costs, but will do whatever I can to warn people buying from them, they basically ruin your life! Stay away!

Extremely poor garage. Would avoid like the plague and looking at other reviews this isn’t a one off!! The car wasn’t checked prior to sale and very basic, easy and obvious things were not checked like if the aircon worked and if the advertised parking sensors actually worked. All of this could have been checked in their own car park!

The original advert was falsely advertised as not having admin fees but then they tried to add one in. (Advertising Standards Agency agreed it was wrong when reported to them!)

Then to top it all off it took 4 months to get it all rectified as the manager called John was stalling, more lies and delayed over and over again until eventually someone else sorted it when I went through to a different person.

Avoid like the plague! 1 star is generous but it won’t let me out 0 stars.

Absolutely awful experience that has left me anxious and frustrated about purchasing a car.

At the end of July I sold my car and went on the hunt for an upgrade. Found a great deal at JC Edinburgh for a Ford Edge which I’ve been keen to get for years. That’s as good as the experience gets.

After speaking to one of their sales team I was optimistic about picking up the car around the 7th August after completing paperwork and sign offs.

The day before I contacted to confirm handover, only to be met with a reply that the car needed new tyre pressure sensors having picked up the fault during preparation. I was offered the Friday or following Monday with ceramic coating as a goodwill gesture for the delay, I went for the Friday.

Once again I messaged the night before to confirm handover, to be then told that the car had failed an MOT and needed new parts ordered to make it road safe, parts would in on Monday and that I could collect the car on Wednesday… so neither of the two original dates offered were now available.

At this point I contacted the GM to express my frustrations and concerns, to this point, I still haven’t had a reply from him.

So… on the Monday I contacted to confirm the parts had arrived and then again on Tuesday morning. The response this time was that all parts apart from a brake light had arrived and I would receive another update later that day. Two hours later on the Tuesday (the day before the agreed handover from the delayed week before) I was informed that the brake light had been ordered from Europe and wouldn’t be in for another 10-14 days. At this point, being so stressed and annoyed at the situation, cancelled the order.

At no point during this process was I contacted first by the dealership to inform me of these changes, I’ve constantly had to chase them first and ask them. No real offer by way of apology or some sort of compensation to keep me interested in the car or their services, other than covering the costs of a train up to get the car, all of about 20 quid.

It has to be one of the most appalling customer service experiences I’ve ever had and has truly put me off the car buying experience. Most people get quite excited about a new car but all this has left me is feeling embarrassed and angered. Stay well away from this bunch if you value your time and patience, you won’t have any left by the end of it.

If I could go lower than 1 star I would ! Not been happy with the car since day 1
Scratches on the roof not taken care off for the collection day.Got told by salesman that he’d speak to Manager on the Monday to get this sorted out. I ended up having to call them as I didn’t receive a call and it was calling to tell them the Aircon wasn’t working.
Arranged to drop the car off while I went on holiday. They had the car for a week and all they managed was to do their best with roof. Aircon not fixed as there machine was seemingly broken. Also they attempted to fix the Child Locks as the car brought up a message to take car to the Audi workshop. Problem still there and now I have to take it to Audi myself. So much for the 30 day return policy !

Excellent customer care throughout purchase of our new car. Was made to feel welcome and staff was very friendly. Would highly recommend this garage to family and friends.

We were shopping for a specific type of car and found it at John Clark Motors before it had even been recieved at the Edinburgh branch. Josh was amazing from start to finish, he communicated clearly and regularly throughout our buying experience and was very attentive. We were contacted when the car was delivered for an initial viewing as expected there was some wear and tear due to the age of the car but we were promised everything would be as good as new on collection and we were not disappointed. There was a slight delay as a few parts were required but we received great communication every step of the way. I will definitely shop at this branch again, we've shopped with a few different garages over the years but John Clark Motors has definitely given the most memorable customer experience.

Helpful, polite and non pushy sales staff. Unaccompanied test drive which let me check out the car without feeling under any pressure. Small scratch on paintwork fixed and car ready when promised. All my questions answered. Competitive price for 10 month old Abarth 695.

Bought a DS7 from the Edinburgh branch. They were very attentive to me pre-purchase and the deal looked good promising me an "extensive vehicle check" and a year's warranty where I could take the car to a local garage of my choice should an issue arise (I live 80miles away so that seemed perfect).
From collection, I'm aware of sounds coming from the suspension. A month later it's so bad I get it checked to be told that bushes, arms and strut mounts need replaced. The vehicle check clearly couldn't pick these up.
I contacted the dealer, explained the situation and sent photographs and a quote by email. Getting no reply, I phone again with promises that I'll get a call back. No call back. After several goes, I manage to get through and am told that they have to inspect the car first in Edinburgh. I explain that I am not happy driving a car in that state such a distance. I'm also told that the garage of my choice has to be "Bosch approved". Now it's not so convenient to me. I eventually speak to the workshop manager who says he will look at the email (despite being sent to him the day before) and get back to me. That was 2 weeks ago and I've heard nothing.
Tired of constantly chasing them and needing a reliable car, I had it fixed at my expense of £730!
Unhappy, I filled in their complaints form on their website. I've heard nothing since.
So to sum up, they took my money, passed on a car that needed work (I suspect there are no checks) and ignored me when work was required. Typical dodgy dealership.

I had great service fron the Garage, Sammy was very helpful & friendly. I would recommend this Garage to anybody....

When I finally receive my car that I purchased over a week and a half ago I can possibly give better feedback , the staff need to communicate with each other better and not make excuses for even the basics like a valet on it , don't know who supposedly valeted it but a blind person would have done a better job . Then had an email from John Gilfinan saying that he hoped I have had several journeys to get used to my new car , had more journeys from Perthshire to Edinburgh than I've actually had in the car because of agreed repairs , not being carried out when I was told these were done to looking inside on the same day to find as per my comment on the so called valet , sweets and empty packets plus half a dog I'm guessing by the amount of dog hair still in it to now waiting to find out when I will actually be receiving the car I have bought , not being picky just that when I suggested that certain things weren't still right , was given reports on the car of tyre depths to Mot and services that they flatly refused to budge on , insisting it's company policy , as I have put that I may review things better when I finally get it as from point of contact to now is two and a half weeks , but one final note , to be told it's not a as they put , a "stock" car it wasnt too priority shouldn't matter a jot if your paying for it what it is , at the end ofvthe day , a car they are supplying whether its a trade in or not .