John Clark Motor Group - John Clark Select Perth Reviews 

129
TrustScore 3.5 out of 5

3.3

Dunkeld Road 168, PH1 5AE Perth, Scotland, GB


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See what reviewers are saying

Rated 4 out of 5 stars

New Car purchase was a frustrating long drawn out process, as most of it was carried out with emails and a lack of communication . However a lot of the issues were no fault of the garage ,but VWFS.... See more

Rated 5 out of 5 stars

Picked up my new car today and I have to say that Finlay looked after me from the first meeting last Saturday when I enquired about a car I had seen online. Nothing's any bother, he was patient and he... See more

Rated 5 out of 5 stars

I made an enquiry for a BMW with a trade in. I was supported by Malcolm Bell who was fantastic in his approach, timeliness and detail. No question was too much and he made every effort to accommodate... See more

Company replied

Rated 5 out of 5 stars

No hard sale at all, they gave me time to think it all over and decide in my own time. Finlay Pass was an absolute legend, he was so patient with my continual questions. Finlay had also done his resea... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

John Clark Select Perth, part of the reputable John Clark Motor Group, is your No.1 stop for great quality, competitively priced used cars for sale in Perth. At our John Clark Select dealership in Perth, we offer our customers a wide selection of used cars from brands including Audi, BMW, Mercedes and more. Our new and exciting Perth dealership is located to the North of the city, on Dunkeld Road, close to North Inch Golf Course and McDiarmid Park, home of St Johnstone FC. In close proximity to the M90 and A9, we are easily accessible from the wider central Scotland area You are sure to drive away from our used car showroom in Perth with complete confidence, as every used car is thoroughly checked by our highly skilled technicians. Visit our dealership in Perth and our sales team will be happy to assist you with finding the perfect used car for sale at the best price. We look forward to seeing you at JC Select Perth soon.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Dunkeld Road 168, PH1 5AE, Perth, Scotland, United Kingdom

  • 01738 459 800

3.3

Average

TrustScore 3.5 out of 5

129 reviews

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3.3

All reviews

(129)

2,408 reviews in the last 12 months

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Rated 5 out of 5 stars

A relaxed fun experience

Even though we didn't go through with buying the car we looked at we 100% recomend Finlay and this garage, Finlay was the right amount of attentative, knowledgeable and friendly
We will definitely consider them when we start looking for a car again

August 5, 2023
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Afternoon Becca,

Many thanks for your review and feedback, which I will ensure is passed on to Finlay and the management team at Motorchoice Perth.

We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Finlan from Perth Motorchoice

Finlan from Perth Motorchoice garage provided exceptional customer service when I viewed a car. I was delighted! Many thanks Finlan!

July 18, 2023
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Afternoon Adrianna,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

All round good experience with Finlay…

All round good experience with Finlay leading me through the sale. Good selection of cars and flexible pick up slots, also dealt with any issues after handover.

July 28, 2023
Unprompted review
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Reply from John Clark Motor Group - John Clark Select Perth

Good Morning Mr Reid,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Morning John,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Morning Mr Esson,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Great Service

Would like to say from start to finish of my experience with Motorchoice, it has been a pleasure. All the staff were helpful. Finlay who dealt with my purchase went above and beyond. As I travelled a long way for the car he literally covered the car with a magicians blanket. Thankfully the car was underneath when it was uncovered. I would have no hesitation to recommend this company, a big thank you. Also a courtesy call after I drove home the following day.

July 22, 2023
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Finlay and the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

I was very happy with experience and…

I was very happy with experience and John Clark in perth. The salesman Finlay pass was very helpful at finding me the right car for my budget.

July 20, 2023
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Finlay and the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Visited the dealership yesterday with a…

Visited the dealership yesterday with a view to looking at a RR sport they had in stock . Met with Finlay Pass the young sales rep . Just want to say that although the car was t for me it was an absolute pleasure to deal with Finlay . His bright bubbly manner was a credit to him and there was nothing he couldn’t do or answer for me . John Clark group should be proud of this young man . Thanks for all your help Finlay . I will definitely recommend you personally to others .

July 17, 2023
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Morning Barry,

Many thanks for your review and feedback, which I will ensure is passed on to Finlay and the team at Motorchoice Perth.
We are delighted that your experience with Finlay has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

I bought my car with motor choice

I bought my car with motor choice, Perth last week and was provided with exceptional customer service by everyone involved in my purchase. Findlay Pass, in particular was exceedingly attentive and above all, genuine.I couldn’t have asked for a better service and I highly recommend motor choice, Perth.

July 3, 2023
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Morning Linzi,

Many thanks for your review and feedback, which I will ensure is passed on to Finlay and the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Buying a car

We came into buy a car for my daughter. All staff very helpful and knowledgeable but Finlay Pass sealed the deal. He listened to what we were looking for and couldn’t be more helpful from test drive to collection. Although he was day off when we collected the car, he called a day or so later to see how we were getting on with it.
Would definitely recommend this garage and salespeople

June 30, 2023
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Afternoon Dawn,

Many thanks for your review and feedback, which I will ensure is passed on to Finlay and the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

My experience of being a valued…

My experience of being a valued customer of this company over many years and the salesman who i trust and respect completely i do not feel the need to change dealership when they are on my doorstep. myself and other members of my family who also purchase vehicles feel the same.

April 12, 2023
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Morning Colleen,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Morning John,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 1 out of 5 stars

Initially great until car had been…

Initially great until car had been bought. Drivetrain light came on days after buying car phoned them and was told it would be due to the manufacturing recall and would sort itself once recall work completed. Took out 12 month warranty, car had manufacturing recall and surprise surprise problem not rectified contacted again to inform, advised to phone warranty only to be told its not covered as i never reported the issue to them directly. Now in communications with finance company and will be requesting evidence of call made to proceed with this as dealership refusing to take ownership for this despite them being contacted when drive train cane on. Absolute cowboys doing this to anyone in these difficult times feed you any old crap. Lee the sales man surprisingly doesn't work there now and Jordan Frazer (manager) informed that i was welcome to bring car to have a look at but wont cover cost of any work needing done. Surprisingly enought the air swirl flaps are covered in warranty but they are refusing to pay as this was not reported to them directly, i feel this should be noted on system or at very least advised to contact warranty company when i contacted them. Been passed about from pillar to post these past few weeks BMW garage have basically said ‘ive been ripped off’ with the work requiring to be done.

Now left to pay the money to have the car fixed and this is not cheap😡😡

£5450.00 to be precise which ive had to extend finance on car to fix.
Stay well clear!!

Ragin is a understatement absolutely disguisting!!!!!

Hi Sara,
The information that you have given is not accurate.
The car had a warning light on and not driving properly i stay in renfrewshire and expected to drive this to Perth to your workshop😂 i still stand by the reason i declined this the warranty company told me to contact a vat registered garage i did contact BMW who advised recall to be done. Motorchoice and the warranty company are as bad as each other. What good car dealership asks their customers to drive a car with a warning light from Johnstone to Perth to get it into their workshop im not looking for a death wish thanks

April 27, 2023
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Hi Claire,

I can see that Jordan has been in touch directly via email and phone, and we have listened to the call where it has been explained clearly that we could not make the warranty claim call on your behalf without having the vehicle in the workshop first, and you declined this offer.

In the spirit of transparency we have provided details as to how you can access the recording of the calls, please let me know if you need further assistance retrieving this data.

Yours sincerely,

Sara

Rated 5 out of 5 stars
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Morning Anne,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 5 out of 5 stars

Service

Good service very attentive Pamela Duncan

April 20, 2023
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Morning Christopher,

Many thanks for your review and feedback, which I will ensure is passed on to Pamela and the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Rated 1 out of 5 stars

The mot seemed to go ok but next…

The mot seemed to go ok but next morning my car had a flat battery my wife leaves for work at 5.30 we had to call out green flag to get it started so she lost 2 hours of wages i then took an hour from my work to take it back to the garage so they could switch of what they left on will I use you again I think no very unprofessional to say the least

April 23, 2023
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good afternoon Mr Walker,

Many thanks for your review which, has been passed back to our team at Motorchoice in Perth for comment.

Kind regards,

Julie

Rated 1 out of 5 stars

***BEWARE STAY CLEAR***

***BEWARE STAY CLEAR***

Shocking service don’t buy from this company I bought bmw got 2 keys after calling them back on day 1 telling them one dosent work ( ended up going to another company to get a new battery and fob car dosent start with it.
clearly never working from start and rear view mirror dosent sim told them about that from start also
then getting run around waiting for battery for fob for over month then they made an appointment in Edinburgh both edin and Stirling argued with each other over not wanting to do the job at there garage then due to covid I cancelled waiting on appointment again heard nothing called back again and later as waited since February Told nah can’t do nowt now it’s 4 months later cant fix anything that’s not covered by warranty
joke honestly I’m getting it dealt with by the motor ombudsman they will be going to take my case on I have all there replies to be fair there great when selling you the car but as soon as you left the forecourt they don’t want to know when you phone u feel the attitude in the start of the phone call phoned and immediately they get there back up attitude starts wouldn’t even dream of getting my next car from this Mickey Mouse company I should have stuck with vertu that’s were I normally get my cars anytime I had a problem there it’s sorted right away no hassle.
I just liked this particular bmw but never ever again not worth the hassle the stress is unbelievable and also found out that bmw have recalled this car due to a fault back in 2022 before I bought it so they sold me a car that wasn’t even 💯 safe going in to bmw in June to fix but it’s quite a big job surly they should have known
Asked for my service log was told it’s online went online not there as not done but bmw then went back 4 months later I get email with service receipt absolute joke. I have to do all the running around all they do is sell there not interested in aftercare at all if I can give anyone any advice it’s buy from someone reputable like veru or Arnold Clark don’t touch these small places there not helpful at all you’ll end up having to get external bodies to deal with it like I’m now in process of doing

again beware

April 17, 2023
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good afternoon Steven,

Thank you for your email which is disappointing to read.

I have therefore passed this to our management team at Motorchoice Perth for comment.

Kind regards,

Julie Jamieson
John Clark Motor Group

Rated 1 out of 5 stars

BOUGHT AUDI Q 3 OVERHEATED FOUR TIMES…

BOUGHT AUDI Q 3 OVERHEATED FOUR TIMES IN ONE AFTERNOON HAD TO STAY IN A HOTEL AT MY OWN COST OVERNIGHT PAID HALF THE MONEY TO GET A NEW TIMING BELT BY THEM ,I TOLD THEM N O LONGER WANTED IT AND THEY REFUSED TO PAID THE MONEY BACK THE CAR IN REG IS KR 16 NTV

March 30, 2023
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good afternoon Ivor,

Many thanks for your review which I will pass to our management team for review.

Kindest regards,

Julie

Rated 1 out of 5 stars

Hope you don’t need to use them in an emergency

For a premium dealership I have to say very disappointed. An astonishing cost to investigate, which is “per issue” so having two issues you have to pay twice. Three weeks to book in then after it’s looked at and a job quoted as under two hours it then has to be booked in another fortnight down the line. I dread to think how inconvenient this would be if the issue was preventing you from driving the car. Service dept friendly enough but pretty slap dash finish from the workshop.

March 30, 2023
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Thank you for your review. As per my previous reply if you would like to email me on the email address I provided I will of course pass this to the relevant business.

Many thanks,

Julie

Rated 5 out of 5 stars

Executive service

March 26, 2023
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Morning Andrew,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Motorchoice Perth.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

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