John Clark Motor Group - John Clark Volkswagen Aberdeen Reviews 

901
TrustScore 5 out of 5

4.8

Craigshaw Crescent, West Tullos, AB12 3AW Aberdeen, Scotland, GB


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See what reviewers are saying

Rated 2 out of 5 stars

Car is lovely despite being a higher spec than I asked for. Pre purchase I was told that my new car would be delivered to my house. On purchase, delivery plans went from delivery to house by member... See more

Rated 5 out of 5 stars

Stephen M provided fantastic service all the way through including initial enquiry, arranging a test drive, ordering a vehicle and being updated throughout as well as managing to fit in handover at sh... See more

Rated 5 out of 5 stars

We purchased a VW Golf from yourselves, your sales agent Paul Hardy was very helpful in explaining everything about the car and helping with the whole process. He was very knowledgeable and polite and... See more

Company replied

Rated 5 out of 5 stars

We contacted John Clark Aberdeen on seeing a car advertised that interested us. We received a call back from Paul Hardy who was friendly knowledgable and a pleasure to business with from start to f... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

As your approved dealership for Volkswagen in the Aberdeen area, we provide brand new and used models from our fully stocked showroom at John Clark Volkswagen. Whether you’re a private customer or business driver, you can find the perfect Volkswagen from us, and our excellent value servicing and finance options make every car that bit more affordable. Visit us to choose any brand new car from the full VW range, or to browse through our current selection of approved used vehicles. All of the models in stock at our dealership are available to test drive, and we provide regular offers and deals for every Volkswagen product that we supply. John Clark is also your local provider of Motability Scheme cars, giving disabled motorists more convenience and choice.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Craigshaw Crescent, West Tullos, AB12 3AW, Aberdeen, Scotland, United Kingdom

  • 01224 384000

4.8

Excellent

TrustScore 5 out of 5

901 reviews

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4.8

All reviews

(901)

2,071 reviews in the last 12 months

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Rated 5 out of 5 stars

The car itself

The car itself, pricing and the service received from John Clark staff.

January 28, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon, Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen. We are delighted that your experience has been a positive one. Kind Regards, John

Rated 5 out of 5 stars

Callum Webster

Callum was excellent. He helped get everything sorted with my new car and made sure I understood everything.

January 25, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon, Many thanks for your review and feedback, which I will ensure is passed on to Callum and the management team at Volkswagen Aberdeen. We are delighted that your experience has been a positive one. Kind Regards, John

Rated 5 out of 5 stars

Good

Polite and friendly.

January 26, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback

Kind Regards,
Lesley

Rated 5 out of 5 stars

This was my 3rd volkswagen from John…

This was my 3rd volkswagen from John Clark Aberdeen and once again my car buying experience was first class. Adam was very helpful and made everything go smoothly.
Many thanks once again and I am now a happy Golf GTI driver

January 25, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good morning

First of all thank you for your continued custom with us at Volkswagen! We appreciate you taking the time to give your feedback on your experience and your comments will be passed on to Adam.

Enjoy your GTI!

Kind regards,
Lesley

Rated 5 out of 5 stars

Adam’s customer service was fantastic.

Adam’s customer service was fantastic.
Always in contact updating us and the personalised video of the car was a great touch

January 25, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning, Terri.

Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Great service from Stephen Morrison

Great service from Stephen Morrison, knowledgeable and extremely helpful in us getting our new car.

January 25, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning, Daniel.

Many thanks for your review and feedback, which I will ensure is passed on to Stephen and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Aidan(Aberdeen branch) looked after me…

Aidan(Aberdeen branch) looked after me before during and after my sale. He was very friendly, knowledgeable throughout. I did not feel pressured into purchasing any products I did not need. He made my first car purchase very special and memorable. Would recommend the Aberdeen branch to new customers

January 17, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon, Many thanks for your review and feedback, which I will ensure is passed on to Aidan and the management team at John Clark Holdings. We are delighted that your experience has been a positive one. Kind Regards, John

Rated 5 out of 5 stars

Car booked in for an investigation to a…

Car booked in for an investigation to a fault on the infotainment system.
This was identified fairly quickly to be a faulty module and a fault with the SOS telephone system.
The telephone fault was rectified quickly .
A part for the infotainment needed to be ordered. The part was received on 20th and fitted hat day.
I was advised that the car was ready to be picked up. However during the time the car was in the franchise my wife had a double cataract operation and was unable to drive.
Explaining this to Elaine in service department she managed to facilitate a retreat day which was much appreciated

January 20, 2026
Unprompted review
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon, Many thanks for your review and feedback, which I will ensure is passed on to Elaine and the management team at John Clark Holdings. We are delighted that your experience has been a positive one. Kind Regards, John

Rated 5 out of 5 stars

Adam as always

Adam as always, extremely attentive and professional.

January 23, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon, Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at Volkswagen Aberdeen. We are delighted that your experience has been a positive one. Kind Regards, John

Rated 5 out of 5 stars

the buying experience

The staff, especially Callum Webster, but very ably assisted by others such as Ross and Gary, were very helpful throughout, without being too pushy at any stage. I felt that they gave genuine, honest answers to my questions. I will be back (eventually).

January 22, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning, Robert.

Many thanks for your review and feedback, which I will ensure is passed on to Callum and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Fantastic service from Gary and Paul as…

Fantastic service from Gary and Paul as always. Would recommend Specialist Cars to anyone, so pleased with my new car.

January 17, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Gary, Paul, and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Another great experience

I have been buying cars through Gary Brown for many years now. I’m absolutely delighted with the service I always receive from Gary.

January 17, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Gary and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Great service all round from Callum…

Great service all round from Callum Webster. Process was smooth and efficient and all our needs were met without hesitation.

January 15, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning, Scott.

Many thanks for your review and feedback, which I will ensure is passed on to Callum and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 4 out of 5 stars

Exactly the right vehicle

You had exactly the vehicle we were looking for. Test drive was welcome. However the salesman was too talkative, he should have given us the opportunity to quietly look at the vehicle. The amount you gave for our part exchange was very fair

December 30, 2025
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Wouldn’t go any place else.

The guys always look after me and my wife when we’re there this is the 7th car now and I always recommend the guys to friends and family I’d give 10 stars if I could.

January 1, 2026
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Can’t fault the service

Can’t fault the service, from initial enquiry, to test drive, to the sale, all went smoothly. Adam was excellent, straight forward and with none of the usual used car salesmen crap you deal with at other garages.

December 25, 2025
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning, Nick.

Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

My visit was so pleasurable

Well things were explained so well that I didn't kneed to ask anything,I found the staff ever so helpful.

December 22, 2025
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Afternoon, Patrick.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

John Ckark Aberdeen were excellent to deal with.

John Clark Aberdeen Volkswagen were excellent from start to finish.
Callum Webster was the salesperson, he first class in his approach and very informative about the car we were interested in, a VW Tiago.
He was very “patient” and helpful indeed with all the paper work required to change our private plate over, ensuring our tax and insurance documentation was all in order.
Negotiating the deal was with him was without any hassle and very professionally completed.
Would definitely recommend him and John Clark Aberdeen to any future potential customers.

December 19, 2025
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning, Andrew.

Many thanks for your review and feedback, which I will ensure is passed on to Callum and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Callum made our experience the best…

Callum made our experience the best ever. I’ve bought a few cars over the years from Specialist Cars…but I’ve honestly never quite experienced a salesman like him…his banter was amazing, didn’t overly sell the car and gave me much more time to consider my purchase much more than Adam did 3 years ago.

December 18, 2025
John Clark Motor Group - John Clark Volkswagen Aberdeen logo

Reply from John Clark Motor Group - John Clark Volkswagen Aberdeen

Good Morning, Gordon.

Many thanks for your review and feedback, which I will ensure is passed on to Callum and the management team at Volkswagen Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

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