John Clark Motor Group - John Clark Volvo Aberdeen Reviews 

Had a lease car with Volvo. On inspection at the end of the lease It was pointed out that I had 2 cracked tyres. Inspector said they were "road legal" though and drove the car away.

These tyres were marked as an advisory on my last MOT in October. Even though I had a service plan and added tyres they were not replaced.

Now Volvo want to bill me for replacement at £163.42 each. So why didn't they replace them? What the hell was I paying extra every month for? A total disgrace of a company and I will fight this all the way...

From start to finish when purchasing our new car we were dealt with by Adam Cardy. He was quick to get back to us when we had queries, and was friendly and easy to deal with.

Customer service could be better as now two cars now small niggles when buying and service been poor in that front

Staff was very helpful, but took nearly a week to get a copy of my settlement letter/email due to Volvo financial IT issues this delayed vehicle release. Then wrong account details delayed another day. Noticed a large tear on floor Matt at release which was kindly changed last minute, then noticed a mismatch of different tyres on front of vehicle, Michelin premium on the rear but budget tyres on the front. The reason I changed my vehicle was purely for safety as now tow a large caravan. Hence I opted for the X90 T8 AWD with 400 BHP. Hence my disappointment when told the budget tyres were Volvo standard, I will replace these myself now. The budget tyres on the front are inferior to the premium tyres on the rear when breaking and manoeuvring especially in wet weather especially when towing. Staff did their best to put my concerns forward but manager advised these are Volvo standard.
Will continue to use Volvo as have serviced and maintained my previous S90 there the last 4 years and always used quality Volvo parts and their master techs.

Adam, the salesman, was very professional and knowledgeable about product he was selling and open to many questions on different models.
Good range of vehicles/style to choose from - both to see in showroom and test drive
The lady on reception was always welcoming and very friendly

Sales executive very helpful and knowledgeable.

Thank you for your incompetence.

I would not recommend John Clark Motor Group and specifically the Volvo Aberdeen branch to anyone. I picked up a brand new XC40 only for it to have a major fault merely 3 weeks in and 700 miles on the clock. As per the UK Consumers Rights Act I requested a full refund or replacement. From this point on it was problem after problem dealing with JCMG. The sales manager Stuart particularly stood out for being useless, offering me a very good deal on the phone for an alternative vehicle when I formally rejected the original vehicle, only to then tell me when I went in to the dealership that he in fact did not offer me that and implied that I was lying!

At this point I proceeded with the refund, which was rejected by Volvo UK due to the miscommunication from Volvo Aberdeen's sales and service teams. While this was ongoing I was being bombarded with phone calls from the service team to pick up the original vehicle as it was 'fixed', but Stuart told me it wasn't fixed as it needed bodywork welded. The incompetence is so rife at the dealership that they can't even communicate clearly between two departments in the same building. Eventually by escalating the ongoing problems the franchise director got involved and investigated it. I am thankful to him that he fought to get my rightful refund as per the Consumer Rights however if I was a customer thinking of using Volvo Aberdeen I'd be concerned by his comment to me that the technicians use 'artistic license' to diagnose and repair vehicles.

I've tried to keep this review succinct as the things that went on over a period of 6 months could make a novel, but in short if you want your money wrongly withheld by Volvo UK because of a dealerships incompetence, are happy to be called a liar and are comfortable with your car being repaired with 'artistic license' then by all means go ahead and purchase from Volvo Aberdeen and JCMG. If you have any sense you'll end up going elsewhere (Inverness and a wonderful experience with the service) and will purchase a better spec of vehicle for a lower price like I have thankfully ended up with.

Knowledgeable and informative staff

Great staff support, great cars.

Salesman Bob was really good to deal with, he explained everything about the car and took us through every detail of the buying process also very patience with me getting through the buying with the internet. Thanks MURDO/ JUNE

Staff with good knowledge. Very helpful.

A good experience.

All staff helpful. Premises attractive and we did a good deal

Car delivered on time with great handover experience with Adam Cardy who took time to ensure i understood all the new features on the vehicle

From start to finish everything was handled smoothly nothing was too much

This was the easiest most professional experience I have ever had when purchasing a car both Ross and Adam were amazing.

loved the experience cars great but was told the car would be touched on the scratches on car but was not done that was the only disappointed thing ever else was done

The whole process of changing my car was made easy by the staff at John Clark Volvo Aberdeen.
They were patient and helpful throughout the whole process.

Great service from start to finish. Daniel is a really nice genuine guy and did not feel pressured at any point to purchase.

Sales 1st class, unfortunately after sales very poor, expected better. Reported a warranty repair Dec 2025 and still waiting to have it fixed in full. Now given a date May 2026, five months after initially reporting the problem. Front desk staff very nice but no follow up call received after being turned away on Mon, now Fri.

Booked into service dept with courtesy car. Phoned me 2 days before saying I only had car for a day. Asked if my car would be fixed in one day to be told dunno.
Told I'd have to bring the car back whether mine was fixed or not, leaving me to find public transport to Fraserburgh.
Car had been booked in since mid December '25. No effort to resolve the situation. Made to feel it was my fault.
I was given a 08.15 appointment and was told my car would be looked at "some time in the afternoon"
How a service department would offer a loan car for one day when they don't know how long the repair is going to take is beyond me.
Service department totally uninterested.
Ended well though, took my car to a local garage who repaired in less than 24 hrs and charged a fraction of the price.
You're service department should be renamed "poor service department"