John Clark Motor Group - Mini Aberdeen Reviews 

266
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TrustScore 5 out of 5

4.8

Balmoral Business Park, Wellington Road, AB12 3JG Aberdeen, Scotland, GB

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Rated 5 out of 5 stars

Phenomenal customer service from Harriet and James , as good as ive ever had and im now in my 60s. Nothing was too much bother and all aspects fully explained and a joy to deal with. After my wife pu... See more

Company replied

Rated 3 out of 5 stars

I was dealing with one sales person. Reserved the car. Was given finance details which I chose not to accept. Phoned after 48 hrs to make sure the car was still available to me. Explained I was org... See more

Rated 5 out of 5 stars

The salesperson was honest when speaking to us about new and used cars. Answered any questions in full and was very helpful when we took our dog up to help decide what type of mini we were going to pu... See more

Company replied

Rated 5 out of 5 stars

An excellent first discussion with Harriett Bryant, about the Mini we were interested in. Time taken to build the car on line, which made our final decision easy and thereafter place an order.... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Motorcycle Dealer
  7. Used Car Dealer

Written by the company

Visit John Clark MINI located in Balmoral Business Park on Wellington Road, proud to be part of the family run John Clark Motor Group in Scotland. Our state-of-the-art showroom in Aberdeen has a wide range of new and Approved Used MINI cars for sale, as well as an abundance of aftersales services and maintenance packages. Whether you are a new or returning customer, we are happy to welcome you to our MINI dealership. Our dedicated staff are happy to guide you through our superb MINI stock and answer any questions or queries You may have, as well as accompany you on a test drive in the model of your choice. We also provide several aftersales services for our service centres. Our qualified MINI trained technicians will get you back on the road before you know it by only using MINI approved parts, meaning you have complete faith that we will return your car to its pristine condition. To find out more about MINI and the service John Clark MINI provide, come and visit us today. We can’t wait to see you.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Balmoral Business Park, Wellington Road, AB12 3JG, Aberdeen, Scotland, United Kingdom

  • 01224 335555

4.8

Excellent

TrustScore 5 out of 5

266 reviews

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4.8

All reviews

(266)

1,989 reviews in the last 12 months

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Rated 4 out of 5 stars

Problems and solutions.

The Sales person, Tom Higgins was excellent, but embarrassed because on handing over the new car, the software was inoperable, resulting in our going home in a courtesy car, and returning the next day to collect the new, problem rectified car. Outside of that, the John Clark personnel were most helpful.

January 31, 2025
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, Elaine.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with John Clark mini Aberdeen. Tom was really helpful and quick to respond to my queries. My car is absolutely beautiful. The whole process was easy and really enjoyable. Thanks Tom I love the car.

February 2, 2025
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, Julie.

Many thanks for your review and feedback, which I will ensure is passed on to Tom and the management team at MINI Tayside.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Service was excellent from start to…

Service was excellent from start to finish. The MINI branch was over 350 miles away but was well worth the trip to collect. Condition and spec of car was very good.

January 29, 2025
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, Russ.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Very helpful staff throughout the process

Very helpful staff throughout the process. All options were explained thoroughly. Car was immaculate on collection. Care and time were taken to explain the comprehensive technology.

January 29, 2025
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, Henry.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

The service from purchase to delivery…

The service from purchase to delivery was excellent with special mention to Harriet Bryant who was competent and understanding with a nervous customer

January 2, 2025
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, Christine.

Many thanks for your review and feedback, which I will ensure is passed on to Harriet and the management team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Friendly and very helpful

December 26, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, Paul.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Jennifer Krimmel @ mini aberdeen who i…

Jennifer Krimmel @ mini aberdeen who i dealt with was amazing, quick to respond to any questions and great to deal with on handover.

December 30, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, James.

Many thanks for your review and feedback, which I will ensure is passed on to Jennifer and the management team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Friendly, helpful and efficient service

Harriett was friendly, efficient and helpful. If only everyone was like her!

December 24, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Harriett and the management team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Just purchased my 3rd mini from Leonie…

Just purchased my 3rd mini from Leonie and Andris in John Clark Mini Aberdeen. First class experience which is why I wouldn't go anywhere else. Fast, friendly, professional and nothing was any bother. Andris went out his way and out of hours to help.
My husband has now also purchased an Aceman! I feel people are quick to write when things go wrong but great service isn't as recognised or great staff. Mini Aberdeen are lucky to have you both.

December 5, 2024
Unprompted review
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Afternoon, Mhari.

Many thanks for your review and feedback, which I will ensure is passed on to Leonie, Andris, and the management team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

A Mini-Miracle of Customer Service

We recently purchased a Mini Clubman from John Clark Motor Group Mini Aberdeen, and our experience was truly exceptional, thanks to the outstanding service provided by Beth.

From the moment we inquired online, Beth was incredibly helpful and responsive. She promptly arranged a viewing and test drive, during which we instantly fell in love with the car. Throughout the entire process, Beth was patient, informative, and professional, guiding us seamlessly through every step.

What truly impressed us was Beth’s dedication to ensuring an exceptional experience. She went above and beyond by personally delivering the car to the Mini dealership in our city, where she took the time to explain all the features and functionalities, including the fantastic Mini app.

The delightful doggy toy for our four-legged family member, Sherlock, was a lovely surprise. It's clear that Minis aren't just cars; they're a lifestyle, and Beth made sure we felt welcomed into the Mini family.

If we could, we’d give this experience a trillion stars to John Clark Motor Group and especially to Beth. She’s a shining star in the car industry!

November 25, 2024
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Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, Elle.

Thank you for your wonderful review and feedback, which I will ensure is passed on to Beth and the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 3 out of 5 stars

Handover of the car on the day of…

Handover of the car on the day of receiving was good for explaining the car itself, however I had to ask about the free insurance that was included with my car. I also had to chase my car, delivery date exceeded what was stated in ordering but I did not receive updates without contacting the dealership. I also had to ask for explanation about some of the extras that were included in my financial breakdown that I wouldn’t normally have chosen to pay for - tyre and alloy and paint protection. I had arranged a day and time to collect my new car but the day before was asked to come in at a different time. The original time was achieved however it felt rushed when discussing the paperwork. Also mistakes had been made with some of the paperwork which meant I had to sign some documents twice

November 30, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Dear Janet,

Thank you for taking the time to leave us a review. Feedback be it good or bad is important to our business and something we do take onboard. In this circumstance, it is very disappointing to hear that your experience was not more of a positive one - this is not the standard of service we strive to provide and I would like to apologise on behalf of the team.

To this end, I have passed your feedback to our Management Team for review.

Kind regards,

Kate

Rated 5 out of 5 stars

Staff made the process of changing our…

Staff made the process of changing our old mini for a new one very pleassnt

December 1, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning Allan,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Jen was fantastic

Jen was fantastic. There was no stresses involved and everything went smoothly.
She was friendly and professional and if she wasn’t retiring soon I’d definitely use her in the future! Thanks Jen.

December 1, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning Heather,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Excellent service from John Clark Mini…

Excellent service from John Clark Mini Aberdeen.
From test drive to ordering and, taking delivery of my new Mini, I was kept informed either by phone call or email.
The salesperson was very knowledgeable and, nothing was too much trouble!
And, the hot chocolate was very welcome too!

November 27, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning Carol,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

The Service I received from Jason was…

The Service I received from Jason was excellent, he fully explained all my options for purchasing my new Mini Aceman,

I would certainly recommend John Clark Aberdeen as the place to go for a Small Car or a used car.

November 24, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, Robert.

Many thanks for your review and feedback, which I will ensure is passed on to Jason and the management team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Great Customer Service…

Sales executive was very knowledgeable and helpful.
Great customer service.

November 25, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, Elizabeth.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

The process of buying a new car was…

The process of buying a new car was made easy by the sales team. Quality of product exceptional.

November 27, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, Anne.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Car well presented

November 22, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, Hugh.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Car purchase

Helpful, approachable and knowledgeable sales staff. Warm welcome from reception. Seamless processing for purchase. Would definitely recommend and would buy from JCM Aberdeen again!

November 22, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

We had agreat experience at John Clark…

We had agreat experience at John Clark - Mini Aberdeen. Our sales adviser was Harriett Bryant who was very helpful and made sure our Mini deal was exactly what we were looking for and nothing was too much trouble.

November 22, 2024
John Clark Motor Group - Mini Aberdeen logo

Reply from John Clark Motor Group - Mini Aberdeen

Good Morning, Richard.

Many thanks for your review and feedback, which I will ensure is passed on to Harriett and the management team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

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