Phenomenal customer service from Harriet and James , as good as ive ever had and im now in my 60s. Nothing was too much bother and all aspects fully explained and a joy to deal with. After my wife pu... See more
Company replied
Location
Switch locationBalmoral Business Park, Wellington Road, AB12 3JG Aberdeen, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was dealing with one sales person. Reserved the car. Was given finance details which I chose not to accept. Phoned after 48 hrs to make sure the car was still available to me. Explained I was org... See more
The salesperson was honest when speaking to us about new and used cars. Answered any questions in full and was very helpful when we took our dog up to help decide what type of mini we were going to pu... See more
Company replied
An excellent first discussion with Harriett Bryant, about the Mini we were interested in. Time taken to build the car on line, which made our final decision easy and thereafter place an order.... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Repair and Maintenance
- Car Service
- Motorcycle Dealer
- Used Car Dealer
Written by the company
Visit John Clark MINI located in Balmoral Business Park on Wellington Road, proud to be part of the family run John Clark Motor Group in Scotland. Our state-of-the-art showroom in Aberdeen has a wide range of new and Approved Used MINI cars for sale, as well as an abundance of aftersales services and maintenance packages. Whether you are a new or returning customer, we are happy to welcome you to our MINI dealership. Our dedicated staff are happy to guide you through our superb MINI stock and answer any questions or queries You may have, as well as accompany you on a test drive in the model of your choice. We also provide several aftersales services for our service centres. Our qualified MINI trained technicians will get you back on the road before you know it by only using MINI approved parts, meaning you have complete faith that we will return your car to its pristine condition. To find out more about MINI and the service John Clark MINI provide, come and visit us today. We can’t wait to see you.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Balmoral Business Park, Wellington Road, AB12 3JG, Aberdeen, Scotland, United Kingdom
- 01224 335555
4.8
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Mini Dealership
Warm welcome from all staff. Brocton, our Guide Dog puppy is made especially welcome.
Pleasant spacious showroom, lots of cars on display.
No pressure from the staff just helpful support if required. All of the staff are great but in particular we are always helped by Beth who sells us our Minis, she knows just what we require and makes sure we get the perfect car.
Leonie, Jackie, Ashleigh and Michael also come along to say hello and make sure we are getting everything we require whilst in the showroom
November 2, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning, David.
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
A class act!
Good service, well organised ,I have had a few Mini's now and John Clark have always offered a great service.
November 2, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Excellent service
Harriett was extremely helpful and professional. I will definitely buy a car from John Clark Aberdeen in the future and will recommend to friends and family.
November 2, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning, Jill.
Many thanks for your review and feedback, which I will ensure is passed on to Harriett and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Good Service
The two people I dealt with at Mini were very helpful Beth and Mike. I got the car that I wanted, great service and had the car within a week.Excellent work by John Clark Mini Aberdeen.
November 2, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning, Brian.
Many thanks for your review and feedback, which I will ensure is passed on to Beth, Mike, and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
The minute we arrived in the showroom…
The minute we arrived in the showroom we were made most welcome, and Beth in sales could not have done any more it was my first automatic car everything was done to make me feel confident in my new car.
November 2, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning, John.
Many thanks for your review and feedback, which I will ensure is passed on to Beth and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Harriet was brilliant throughout the…
Harriet was brilliant throughout the whole process and gave me the confidence to make the change from manual to automatic. She went above and beyond and actually came in on her day off to do the change over so I didn’t have to come in the evening. She is an absolute star.
October 29, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Harriet and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Excellent Service
Customer service and overall experience
Attention to detail
Communication
Ability to answer questions clearly
October 26, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Julie,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Harriet was a terrific help
Harriet was a terrific help during the purchase process. She answered all of my questions and on the day i collected the car, she talked me through the handover in detail.
October 23, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Afternoon, Mr Smith.
Many thanks for your review and feedback, which I will ensure is passed on to Harriet and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Very disappointed
Very disappointed. The experience of purchasing a used car from John Clark Mini (Aberdeen) was not what you would expect from a so called reputable company.
Pressure sales to meet month end, required full payment to meet deadline yet anted to arrange handover of the car 4 days later. At handover we were an inconvenience as we arrived when staff were having their Burger King as a group, really welcoming after a 3 hour journey. Handover took 15 minutes & we were told that e will know more about the car than Eason selling it so she didn’t en leave the building. Just gave us. Keys & pointed to the car parked outside.perhaps keen to return to hat we had interrupted.
Not good & compared to previous experiences most definitely one of the poorest & unprofessional
September 1, 2024
Unprompted review
Reply from John Clark Motor Group - Mini Aberdeen
Hi John,
Thank you for taking the time to leave us a review. Feedback be it good or bad is important to our business and something we do take onboard. In this circumstance, it is very disappointing to hear that your experience was not more of a positive one - this is not the standard of service we strive to provide and I would like to apologise on behalf of the team.
To this end, I have passed your feedback to our Management Team for review.
Kind regards,
Kate
Profits before customer safety?
Jennifer was very helpful, but I was very surprised that John Clark Aberdeen were happy to sell me a car in full knowledge that there was deep damage to a tyre sidewall extending into the canvas carcass of the tyre. I was assured that the tyre was both safe and legal, which I did not believe, and, on seeing the tyre today my local garage agreed with me.
July 31, 2024
Unprompted review
Reply from John Clark Motor Group - Mini Aberdeen
Dear Neil,
Thank you for taking the time to leave us a review. Feedback be it good or bad is important to our business and something we do take onboard. In this circumstance, it is very disappointing to hear that your experience was not more of a positive one - this is not the standard of service we strive to provide and I would like to apologise on behalf of the team.
To this end, I have passed your feedback to our Management Team for review.
Kind regards,
Kate
Leonie Simpson The sales person we have dealt with now…
The sales person we have dealt with now for the 3rd new mini Leonie Simpson Aberdeen Gies out her way to get things done and to look after her customers
June 18, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Neville,
Many thanks for your review and feedback, which I will ensure is passed on to Leonie and the management team at John Clark.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Pain Free Process!
My experience with Harriett at John Clark Motor Group Aberdeen could not have been better. I am about 200 miles from the dealership and Harriett was incredibly helpful, always responsive, answered all my questions and made buying my new car a great experience. I would absolutely recommend them and use them in the future.
June 15, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Laura,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Great Service Staff and Reception
Great Service Staff and Reception.
These ladies know how to treat customers. From start to finish they keep you updated, technically explain in simple terms the work carried out and all with a professional but friendly manner. Credit to John Clark empire.
June 19, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Kevin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Routine Service
Everything completed on time and in a friendly manner. The complimentary wash and vac is always a plus.
June 14, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Mrs Kettle,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
John Clark Mini Centre in Aberdeen are awesome…
John Clark Mini in Aberdeen are awesome and huge thank you to Lisa (Service) and Jackie (Reception)as always smiling and making you feel really welcome and as though you are their best customer. Service was top class and nice coffee too. Easy to get to and really pleasant showroom and facilities. Our go to Mini centre and wish other dealers were same 👍🏻
June 3, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Darren,
Many thanks for your review and feedback, which I will ensure is passed on to Lisa, Jackie and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Good communication from the service…
Good communication from the service staff, accurate assessment of the car!
May 20, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Mr Butler,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Very good customer services 😊👍
May 17, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Adrian,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Excellent service from my initial call…
Excellent service from my initial call to dropping car off, updates and then collection
May 13, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Kenneth,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
You went above & beyond to help me get…
You went above & beyond to help me get my car fixed in time for a long road trip
Thank you
May 9, 2024
Reply from John Clark Motor Group - Mini Aberdeen
Good Morning Emma,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.