John Clark Motor Group - Pentland Land Rover Stirling Reviews 

No pressure from salespeople. Knowledgeable and helpful with advice and filling out forms. Keeping in touch throughout the experience.

I dealt with Stephen Rooney throughout my purchase and he was extremely helpful, considerate and professional. I had a number of calls with Stephen to clarify some of the operating functions and he was extremely patient and helped me through my awareness.
Superstar.

Very Happy with the whole experience, Stuart was exception with his knowledge and advice throughout the whole process of purchasing our new vehicle

Excellent service from Stephen Rooney very helpful and informative.

Immaculate car, once new brake pads fitted.
Had to haggle for best deal, but got there in the end.

Stephen Rooney was the sales consultant, in Stirling, who was friendly and negotiated hard, with his boss, to achieve an acceptable trade-in price. He also repaired the chip/scratch on my new Evoque, which was terrific.

David Faichney was really helpful and knowledgeable. Very good at his job and is an asset to Pentland Land Rover. Great experience.

BEWARE BEWARE BEWARE
Buying experience when entering Lookers Jaguar Land Rover showroom Hillington Glasgow 2023
Second to none. VIP treatment.
Agreed to purchase a beautiful Range Rover Evoque Autobiography 2017 edition. 60k on the clock.
Presented to me under a red cloth reveal. Keys in a lovely presentation box. Wonderful, so happy, so special.
I have never experienced the purchasing of a car like this before. And I’ve had several cars in my over 30 years of
driving. Two brand new cars and several second hand, all from dealers, as a precaution, if things go wrong.
Eighteen miles on from leaving the showroom with this wonderful car, it came to a standstill on the motorway.
OOPS. Recovery vehicle back to the showroom.
On hindsight this is where I should have walked away. But again VIP treatment. I was given courtesy use of a brand
new VELOR 73 miles on clock whilst they fixed the broken down EVOGUE.
A faulty DPF was the issue.
When repaired it was driven to my door and the VELOR was picked up. My home is 5 hours drive from Glasgow.
Awe what a great organisation this Land Rover firm are. Good British Brand.
In local garage September and November 2024 for new alternator, crank pulley, battery, coil springs, tires, brake
pads discs and new reverse camera (water ingress on existing one). 69k on the clock.
Went on holiday for several weeks beginning of this year (not with car) and when back home and driving, heard
knocking from the back. Then battery would not keep a charge and boot would not stay closed.
In local garage diagnosed needing new haldex unit and a leak from windscreen
On 15th April I contacted Hillington branch and was told the warranty would not cover local garage repairs.
It had to be repaired at a Land Rover specialist as they use “prestige” Land Rover parts
Nearest branch Inverness who refused it when I told them the issues.
Hillington couldn’t look at it until October at the earliest.
Pentland Stirling booked it in for 30th April.
On the back of a recovery van at my expense (£660) off to Pentland Stirling it went.
Repaired, serviced, MOTed and ready for collection 30th May.
Time delay in collection due to work commitments and distance (5 hours drive away) my daughter picked it up
August. Mouldy, cob webs, spiders, stinking and still leaking.
When I emailed them for explanation on the condition, I was emailed back, told windscreen had been repaired and
no leaks detected but it was a health hazard for them to clean it.
Last week I contacted them three times for the documented proof that the leak had been fixed.
On third call they conceded they could not find proof so I asked to speak with a manager.
No return calls or communications.
Cleaned it myself to pristine condition and yesterday I got rid of it for less than all the repairs cost dreading that this
leak was causing more damage. 72k on the clock.
Range Rover parts are more than 4 times the price of normal garage parts. Making any warranty a false prophet.
After numerous request I have yet to speak with management of either Stirling Land Rover or Lookers Jaguar Land
Rover Hillington Glasgow.
Do not be sucked in like I was. 12k miles driven and over £26k out of pocket and I don’t have a car.
Look at the reviews on Trustpilot. (I wish I had) Unfortunately this is not an isolated incident
Trading Standards are my next avenue

Quick turn around on vehicle trade in and pick up.

My car went for an MOT, courtesy wash and it was dirtier that I sent it to the point the driver who returned the car apologised. Called the Stirling Land Rover branch, no call back !! I would honestly have never sent anything back to a customer like that. It looked like it had been in a Sahara Rain Storm.

In 2023 we purchased a landrover velar d240r dynamic hse.this cost us £51000. And now not even 3 tears on pentland landrover Stirling said they would give me £23.000 for the same car .so in less than 3 years I have lost £30.000 .I will never set foot in pentland land rover ever again.roll on February when I can hand it back.

Did exactly what they said they would do very pleased

Everything was explained well and an enjoyable experience.

Abysmal customer service!

I just made a 60 mile round trip from my home to Stirling to get a fault repaired (Ad Blu sensor not working), which was reported last time my vehicle was in and absolutely nothing was done about it then.

(I had paid around £70,000 for my Defender 110 at John Clark Motor Group in Perth).

My car was booked in for 8AM, and I had requested a courtesy car, which was confirmed.  I got there at 8AM on the dot on Friday morning, was kept waiting for 30 minutes and basically ignored until I went back to reception and explained that I had been waiting for 30 minutes.  The service representative said she’d gone looking for me, which is nonsense.  The other staff member was quite abrupt and has no concept of customer service. I went through all the rigmarole of getting the car checked in, then only to be told that there was no courtesy car for me.  I was told that if I could wait a few hours they’d get it seen to as quickly as possible.  It has cost me time and money to take time off work, and I couldn’t afford to wait around there all morning.  I cancelled the appointment and will get my car dealt with elsewhere (not at your company).

Also last time my car was booked in, I explained that I needed a repair done to my front driver side wing.  I was told by one staff member about one month ago, that someone would call me from the body shop.  One week later still nobody had called.  I called the service department back and explained this on 2 occasions. I also left a message for her to call me back, which she didn’t.  I still haven’t received a callback.  I’ve booked my car into another body shop for repair next week.

That’s both body repair work and service business you’ve lost, as I won’t be back. This is the worst vehicle service department I’ve ever dealt with in my 45 years of driving. 

Also the person I was dealing with for the last service had the nerve to email me on the 26th of June, asking me to consider scoring her a 10 for questions 1 and 14 on the forthcoming survey, which I did.  With hindsight, this was a mistake, as there’s been no follow up on my previous enquiry about the body shop and also today’s experience was the last straw.

I won’t be back.

Calum and Ross were so helpful.
Love my new car.

Purchased a new car from Pentland Land Rover Whins Of Milton Stirling the Salesman Stuart Brown not only made purchasing my car a pleasure but went above and Beyond to come in on his Saturday Day off just to make sure the handover of the car went smoothly and efficiently that's what you call Customer service friendly I appreciate his Dedication to his Customer and his time given so if you're looking for a Lovely Car and Customer Friendly Service this is the Best Car Sales Garage in Scotland thanks again Stuart and Callum you have a Excellent Team of Salesmen keep up the Excellent Work kind regards James McLachlan

Professional salesman

Stephen was absolutely brilliant to deal with, would 100% use this garage again and hope to get Stephen next time too!

Couldn’t do enough to help with changing the jeep