John Clark Motor Group - Pentland Land Rover Stirling Reviews 

The whole experience was seamless and the sales executives were so helpful.
I would have no qualms recommending this dealership in the future

Had a brilliant experience with Land Rover Stirling recently. They fixed a tyre issue for me and sorted out a few other niggles with the car quickly, kindly, and incredibly efficiently.
A special mention to Hannah, who handled everything smoothly and kept me updated throughout — she really made the whole process stress-free. Also special mention to Lesley at reception was so friendly and welcoming, which made the visit even better.
I’ve always been impressed by the customer experience here — they genuinely look after you, and it really shows. I’ll certainly be recommending them to others.
Thanks to the whole team for the excellent service — genuinely appreciated!

The communication was second to none compared to other car dealers I’ve dealt with in the past, Mr Gordon Bennet especially, really nice guy and kept me informed about everything and was easy to keep track of everything that was going on, To the car exceptional Porsche macan in mamba green , what a Bueaty , well worth the travel from England, I would highly recommend this dealership and almost sure I would buy again in the future, once again thanks again team John Clarke cars

The standard of service I received from Stuart Brown at Pentland Stirling was nothing short of exemplary from the initial telephone enquiry right through to handover. The guy is an absolute gentleman and a credit to your company. I cannot reccomend him highly enough. Thank You

Hi
I visited Land Rover Stirling recently to
have my Range Rover checked over. I received excellent customer service from Skye and Olivia when l visited the garage. Both young woman put me at ease and answered all my query’s about the possible faults and solutions as past experience with another Range Rover garage wasn’t the greatest.

I had purchased a L494 Range Rover Sport Autobiography back in October through John Clark Motor Group having reserved it the night prior. Stephen made contact the following day with a phone called followed by a full walk-round video. The car looked fantastic and it certainly didn’t disappoint when I arrived in person. Stephen looked after me on the day I went to see the car and we concluded the deal. On the handover day Stephen was unavailable, but one of his colleagues Ben looked after me. I’d like to say a big thanks to Bryan, for going above and beyond and for which nothing was too much trouble. Would recommend this dealership.

...fantastic at apologising.

And that's a very useful thing for them, because they're not fantastic at anything else.

My first problem with them came when I bought the car. It arrived, brand new, but missing a key factory modification I had ordered and paid for. Not only did they refuse to rectify the matter, but they refused to refund what I had paid for the modification. A swift legal process got their attention and my refund.

I decided to go elsewhere for servicing thereafter, however a warranty problem gave me no option but to take the vehicle back to them. I booked it in for what they told me would be a days' work.

Big mistake.

For 6 days I was given a cavalcade of excuses; parts not being delivered, complications with schedules, the difficulty of the work needed, yada-yada. On every call I was told it would be done the next day.

And every conversation ended with "I'm really sorry and I'll call you right back." They obviously really weren't, and they very rarely did.

What the hapless receptionists that have to field these complaint calls didn't know was that I have a tracker on the vehicle, and that clearly showed that the ignition was not turned on in the car from when I dropped it off until the day they started working on it 6 days later. It just sat in their yard.

This is an organisation that, in my direct experience, habitually and deliberately misleads it's customers. They clearly knew all along that they would not be turning round the car in a day, yet didn't tell me. If I had known that I would be without a vehicle for almost a week, plans could have been made to minimise the huge disruption that it caused: travel and business and family events cancelled. Living in a very rural area with no public transport, a car isn't just nice to have.

But they preferred to tell me stories just to shut me up and get me off the phone. But they did say "Sorry"...A LOT.

An insincere apology is no substitute for truthful customer service.

I await with interest their inevitable apologetic response to this review.

Stewart Brown and Gordon made the whole process of changing my vehicle and purchasing a new LandRover a pleasurable experience, Great guys and a credit to your company.

Stuart Brown provided an excellent service above and beyond!

salesman was excellent, worked with us to achieve what we required
would have no hesitation purchasing another vehicle in the future

Switched to using Pentland JLR Stirling for my Defender servicing and repairs
Very happy with them particularly Skye at service reception so supportive and customer focused
Honest upfront advice and explanation of repairs

Would recommend

Excellent simple transaction Murray was excellent

Hanif was fantastic

Probably the worst dealership experience I’ve ever had. Booked in for courtesy car whilst getting a service to be told at 1755 the day prior that I couldn’t get a courtesy car. Charged for screen wash which I filled the day before . Car not washed as agreed. Not one member of staff could have cared less . £1700 for a major service and this is the standard . Deplorable people

Great service from Stuart in getting the car properly prepared despite the issues at LR

Sydney on the front desk was great with keeping me up to date.from booking me in to delivering it back to me as i couldn't make it in due to business

Efficient and useful assistance from Hanif. Thanks for communications and patience with the paperwork!

Stephen was very helpful, patient & not pushy at all. Kept me updated on delivery & a no hassle handover on the agreed collection date.

John Clark seem to have the best new car deals around, shopped for a while but ended up with John Clark, from an online enquiry to phone call all made within an hour I was on my way to my new car. Easy to deal with.

We purchased a two year old RR Evoque from Pentland Stirling, no problem with the deal or the car other than down the line. Recently we acquired a slow puncture only to enter the spare wheel well to find that the locking wheel nut key and the towing eye were absent. I contacted them for an explanation initially to see if they had a record of which key it was so I could have one mailed to me. No reply! In desperation I had all four wheel nuts professionally removed and the tyre repaired. If I had gone to my local jlr dealership the examination, wheel nuts removed and replaced would have been £550.
I sorted the issue locally at a cost of under £200.
Happy to be mobile again, I sent a variety of emails and numerous calls to jlr customer service complaining about the poor pre sale inspection plus copies of my invoices. JLR. Customer support and Pentant Stirling were hopeless. So don’t believe a word about the pre sale checks, it’s all about getting your money!