John Clark Motor Group - Pentland Land Rover Stirling Reviews 

191
TrustScore 4 out of 5

4.1

Glasgow Road, Whins of Milton., FK7 8EP Stirling, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From my initial call to enquire regarding a Defender 110 replacement, Stuart Brown took all my questions and sourced the exact spec I required. I received the new car earlier than expected. Top marks... See more

Company replied

Rated 5 out of 5 stars

Looked at a car 200 miles away from Stirling LR, in Newcastle where we live. Enquired via Autotrader and Stuart Brown answered the call. Stuart was totally professional and provided all the informati... See more

Company replied

Rated 5 out of 5 stars

I am a repeat customer and I found Jack (sales in Stirling) to do something lots in car sales don’t do. He listened to and filled my requirements in a new vehicle. He was very knowledgable and I was h... See more

Company replied

Rated 5 out of 5 stars

Hi I visited Land Rover Stirling recently to have my Range Rover checked over. I received excellent customer service from Skye and Olivia when l visited the garage. Both young woman put me at ease... See more

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Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Morrison Land Rover Stirling, now known as Pentland Land Rover Stirling is proudly represented by the family run and owned John Clark Motor Group. Our newly retitled Pentland Land Rover dealership located on Glasgow Road, Whins of Milton, Stirling, FK7 8EP, is brimming with fantastic new and used Land Rover cars priced competitively. Whether you are seeking the award-winning Range Rover Sport, the sophisticated Range Rover Evoque or the all-terrain capable the Land Rover Discovery, fret not, we have a comprehensive range of both new and used models in stock. Not only do we specialise in the sale of new and Approved used Land Rover Cars, here at Pentland Land Rover Stirling, our customers from nearby and afar can take advantage of inclusive range of aftersales and car servicing options, guaranteeing that your new or Approved used Land Rover vehicle remains as it was the day you drove it away Stop in for a visit today and browse our fantastic new and used Land Rover cars on display.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Glasgow Road, Whins of Milton., FK7 8EP, Stirling, Scotland, United Kingdom

  • 01786 236300

4.1

Great

TrustScore 4 out of 5

191 reviews

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4.1

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(191)

2,132 reviews in the last 12 months

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Rated 3 out of 5 stars

A painful experience but it ended well.

The purchase process started really well with Pentland LR then it went horribly wrong (because of balls-ups and incentive deadlines missed at their end they then tried to put onto me and said they couldn't then sell me the car) but then after a lot of lengthy emails and telephone conversations, some other great guys there pulled it around again, thankfully. All's well that ends well, as they say. Happy with the car which is the main thing...

February 2, 2025
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good morning,

Thank you for sharing your experience. We’re sorry to hear that things didn’t go as smoothly as they should have during the process, and we appreciate your patience while our team worked to resolve the situation. It’s great to know that in the end, we were able to turn things around, and we’re delighted that you’re happy with your car.

Your feedback is invaluable, and we’ll take it on board to ensure we continue improving. If there’s anything else we can do for you, please don’t hesitate to let us know.

Best regards,
Sara

Rated 5 out of 5 stars

This was my first time dealing with…

This was my first time dealing with pentland Land Rover, I have been very impressed with the service I received. Stephen, the salesman that I dealt with was first class , very informative and helpful throughout the whole process .
Definitely use them in future

February 1, 2025
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Stephen and the management team at Pentland Land Rover Stirling.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful, explained everything clearly and had my car ready to go very quickly. Car was pristine on collection.

January 31, 2025
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Stirling.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 2 out of 5 stars

Service is shocking

It came across as though the salesperson could not be bothered with a female buying a car. Most of the conversations were directed at my husband not me. I have had the car 4 weeks and already there has been faults noted. The after care service is shocking. Phone calls not being returned within their given timescale and a lack lustre attitude does not make good business sense.

January 7, 2025
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Dear Anne,

We’re very sorry to hear that your experience did not meet expectations. Ensuring every customer feels valued and respected is extremely important to us, and we regret if this was not the case during your visit.

Regarding the issues with your vehicle and aftercare, this is certainly not the level of service we aim to provide. We take your feedback seriously and will be investigating this internally. To assist us in looking into this further, could you please provide more details by contacting Gary Longmuir at gary.longmuir@john-clark.co.uk

We appreciate your time and hope to resolve this matter to your satisfaction.

Many thanks,
Sara

Rated 5 out of 5 stars

Great service from Mark

February 4, 2025
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning, Emma.

Many thanks for your review and feedback, which I will ensure is passed on to Mark and the management team at Land Rover Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 4 out of 5 stars

The salse person was most helpful in…

The salse person was most helpful in explaining the way car's are sold today as I am what you say the older generation and most of the transactions is completed on computer and my purchase was simple and painless.

January 23, 2025
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning, Alexander.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning, Tom.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Excellent sales support

Stuart provided excellent, responsive and very helpful sales support as we selected our new Defender.

January 10, 2025
Unprompted review
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning, Dominic.

Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the management team at Land Rover Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 1 out of 5 stars

Three days after purchasing a two year…

Three days after purchasing a two year old Range Rover Evoque we noticed a poor cover up repair on the boot area. I know we should have checked the car more thorough but we are getting on in years & just put our faith in what we thought would be an excellent garage. Unfortunately this was not the case & when we reported it to David the Manager he wasn’t interested & although the repair would have cost the garage approx £150 on a £29,000 purchase they wouldn’t repair it. I am really disappointed in his response. We have used pentland in Edinburgh before & their service was excellent so we won’t be using Pentland Stirling again
I phoned Scot Martin as requested but total waste of time as he had no intention of listening to my concerns. Will get it fixed ourselves as Pentland Stirling must need £150 more than we do. As said previously Pentland in Edinburgh were excellent unfortunately I can’t say the same for their Stirling branch

December 23, 2024
Unprompted review
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Dear Maureen,

Thank you for contacting us regarding your recent experience.

We have reviewed the vehicle and understand your concerns about its condition upon return.

We have taken steps to address the identified issues, including polishing out scratches and replacing broken door clips.

If you would like to discuss this further, please do not hesitate to contact me directly at 01786 236300. I am available to discuss your concerns.

Many thanks,
Scott Martin

Rated 5 out of 5 stars

Great Car Buying Experience at Pentland Land Rover Stirling

Whilst online shopping for a new car, I found an advert on the website for a spec of car that was due for arrival - rather than leaving it till there was photos etc posted I called the branch to enquire. I spoke with Stephen Rooney who was very helpful in providing me more info, as the car was just literally in the branch - its was yet to go through the full preparation but he was able to send me a video presentation of the car. I went to see the car in person that day and took it for a test drive, after then it was too good not to put down a deposit to secure the car, I got a great valuation on my current car to put down as a deposit. Fast forward 11 days later I was able to pick up my new car. Very pleased with the service and would be happy to recommend and buy again in future.

January 11, 2025
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Stephen and the management team at Land Rover Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Great experience

Ross at the Stirling branch made the whole process so easy, everything was as he said and he couldn’t have been more helpful. I’d absolutely recommend.

December 13, 2024
Unprompted review
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning, Rachel.

Many thanks for your review and feedback, which I will ensure is passed on to Ross and the management team at Land Rover Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Straightforward trade in and buy

Very helpful

January 2, 2025
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning, Margaret.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 1 out of 5 stars

Bought new defender but they changed things last minute

Bought new defender sorted out fiance car was ready to pick up so arranged a date was all set until day before and they changed things ,so not happy as my part exchange had personal reg removed so I am out of pocket and still waiting for my deposit back

January 1, 2025
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Dear Mr Clark,

Thank you for taking the time to share your experience. We’re very sorry to hear about the inconvenience you’ve faced, particularly with the last-minute changes, your personal registration, and the delay in refunding your deposit.

This is not the level of service we strive to provide, and we understand how frustrating and inconvenient this situation must have been for you. Please rest assured that your feedback has been passed to our management team, and we are reviewing the circumstances to ensure these issues are addressed and prevented in the future.

We will be in touch to arrange the refund of your deposit. If this has not yet been resolved, please let us know, and we’ll ensure this is expedited for you. Thank you for bringing this to our attention, and we hope we can resolve these matters to your satisfaction.

Many thanks,
Sara

Rated 4 out of 5 stars

Neil McKenzie

They had a good stock of defender 90 that I was interested in
The salesman that dielt with Stuart brown was down to earth and easy to get along with he came up with I was
happy to do when showing us around the car he had
Plenty of time to show us the features and the land rover app

December 19, 2024
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning, Neil.

Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the management team at Land Rover Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Always very helpful and attentive

Always very helpful and attentive

December 23, 2024
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Stephen Rooney

The salesman, Stephen Rooney, was very helpful and friendly, and carried out the admin tasks of arranging finance with Land Rover within the limited timescale. He also arranged dealer fit options to be put onto the new car and the whole sales side was painless for me as the client.

December 19, 2024
Unprompted review
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning, Alastair.

Many thanks for your review and feedback, which I will ensure is passed on to Stephen and the management team at Land Rover Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 4 out of 5 stars

Defender 130 Purchase review

Mark Ramage the sales rep was engaging, knowledgeable, efficient and helpful at all stages of the purchase.

This would be a 5 star review but that the Landrover In Control App has not yet activated and I cannot therefore use any of its features. Mark contacted me today to check everything was OK and he said he would ask LR to address this issue.

December 22, 2024
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Stirling.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Very helpful

Very helpful

November 29, 2024
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning Claire,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Very Very good customer services

The team was very helpful, friendly welcoming and patient. I got the car that I wanted. Please take note the care was facilitated by Cullum and David in Stirling. They were very good.

November 23, 2024
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning Marek,

Many thanks for your review and feedback, which I will ensure is passed on to Daniel and the management team at Volkswagen Kirkcaldy

We are delighted that your experience has been a positive one.


Kind Regards,
Rachel

Rated 5 out of 5 stars

Just over 2 working days from deposit /…

Just over 2 working days from deposit / test drives to picking up my new defender 90.
Big thank you to Calum Clezy for an excellent hassle free service throughout.

November 22, 2024
John Clark Motor Group - Pentland Land Rover Stirling logo

Reply from John Clark Motor Group - Pentland Land Rover Stirling

Good Morning, James.

Many thanks for your review and feedback, which I will ensure is passed on to Calum and the management team at Land Rover Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

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