From my initial call to enquire regarding a Defender 110 replacement, Stuart Brown took all my questions and sourced the exact spec I required. I received the new car earlier than expected. Top marks... See more
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Looked at a car 200 miles away from Stirling LR, in Newcastle where we live. Enquired via Autotrader and Stuart Brown answered the call. Stuart was totally professional and provided all the informati... See more
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I am a repeat customer and I found Jack (sales in Stirling) to do something lots in car sales don’t do. He listened to and filled my requirements in a new vehicle. He was very knowledgable and I was h... See more
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Hi I visited Land Rover Stirling recently to have my Range Rover checked over. I received excellent customer service from Skye and Olivia when l visited the garage. Both young woman put me at ease... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Car Service
- Motorcycle Dealer
- Used Car Dealer
Written by the company
Morrison Land Rover Stirling, now known as Pentland Land Rover Stirling is proudly represented by the family run and owned John Clark Motor Group. Our newly retitled Pentland Land Rover dealership located on Glasgow Road, Whins of Milton, Stirling, FK7 8EP, is brimming with fantastic new and used Land Rover cars priced competitively. Whether you are seeking the award-winning Range Rover Sport, the sophisticated Range Rover Evoque or the all-terrain capable the Land Rover Discovery, fret not, we have a comprehensive range of both new and used models in stock. Not only do we specialise in the sale of new and Approved used Land Rover Cars, here at Pentland Land Rover Stirling, our customers from nearby and afar can take advantage of inclusive range of aftersales and car servicing options, guaranteeing that your new or Approved used Land Rover vehicle remains as it was the day you drove it away Stop in for a visit today and browse our fantastic new and used Land Rover cars on display.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Glasgow Road, Whins of Milton., FK7 8EP, Stirling, Scotland, United Kingdom
- 01786 236300
4.1
Great
191 reviews
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How to totally sicken a customer. So much for a team member calling me today 25/11/24 didn’t really expect a call , just another insult to me as a customer . Disgusting service
How to totally sicken a customer, earlier this year lost of things would'nt work on my Jaguar XE, put it into Pentland (Morrisons) in Stirling , got messed about something awful, ended up costing me £561.00 for a new battery, accepted batteries give up , went on holiday for two weeks in June come back to the car park and the car would not start , again car into the garage , its your telematic battery needs changed , another £234.00 , got the car back , the start stop not working and now the car is informing me that the battery low, start car.. Callled the service today 22/11/24, to be told our dairies are full ( can understand why) , promised a phone back to get a date suitable , guess what no call back , left to my own devices, service closed till Monday, disgusting customer service. Just renewed my "Jaguar Assured Warranty" , promised the earth and comes up with nowt.... NO HAPPY , totally feeling sick , don't want to take the car anywhere as it may not start , would i buy another Jaguar would I hell. the last time i was promised by a senior official within tn the organisation that transparency was the way forward, didn't work in this branch.
November 22, 2024
Unprompted review
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Dear James,
Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointing experience. Your frustration is completely understandable, especially given the multiple issues and the inconvenience you’ve faced.
We recognise how important it is for your vehicle to perform reliably and for our service team to provide clear and timely communication. It’s concerning to hear that this wasn’t your experience, and we deeply regret any stress and inconvenience caused.
Your comments about the recurring battery issues and lack of follow-up have been noted, and we’ll ensure this matter is reviewed thoroughly. Transparency and excellent customer service are values we take seriously, and we apologise that we didn’t meet these standards in your case.
We’d like the opportunity to make things right and to address your concerns directly. Our team will contact you today so we can discuss this further and find a resolution.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Kind regards,
Terrible Customer Service by Sales team…
Terrible Customer Service by Sales team non responsive
October 23, 2024
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Dear Mr Bruce,
Thank you for sharing your feedback. I’m sorry to hear about your experience and that our sales team didn’t meet your expectations. Providing excellent customer service is a top priority for us, and it’s disappointing to know we fell short on this occasion.
We’d like the opportunity to discuss this further and address your concerns. Please could you contact us directly by phone or visit us in-store at your convenience? We’re committed to resolving this for you.
Your feedback is important, and we will use it to make improvements where needed. I hope we can restore your confidence in us.
My experience with calum was great…
My experience with calum was great really quick what I wanted calum was fantastic he did everything i asked super quick no complaints at all great service
November 8, 2024
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Morning, James,
Many thanks for your review and feedback, which I will ensure is passed on to Calum and the management team at Land Rover Stirling.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Range Rover Sport purchase
Mark and David at Pentland Stirling made the whole process seamless and stress free. They managed my expectation all through the process. I travelled from Yorkshire to collect the vehicle knowing the finance could take a while to process. However, just over and hour of chatting later, I was on the road back home. Excellent service all round.
November 18, 2024
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Afternoon, Mark.
Many thanks for your review and feedback, which I will ensure is passed on to Mark, David, and the management team at Land Rover Stirling.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
I purchased my Range Rover Evoque from…
I purchased my Range Rover Evoque from Pentland Land Rover Stirling and travelled from London to collect it. Great price, great service. The sales rep even collected us from the hotel in Glasgow and provided extra’s on the car to make it exactly how I wanted it. Would recommend.
November 2, 2024
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Morning, Lucy.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Stirling
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Amazing customer services
I have been trying to find my Land Rover Defender and I came across Pentland. Ross Alexander was amazing!. He took time to understand my needs and was able to find me the perfect specification and at a brilliant price. Ross was professional, friendly and his knowledge on the car and the process to secure it was amazing.
I am based in the Midlands and the car was going to be secured at the dealer- Ross made it worth me wanting to travel hundreds of miles to get the car!
I will use this dealer again when its time to renew my car.
Amazing service
November 2, 2024
Unprompted review
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Morning, Simon.
Many thanks for your review and feedback, which I will ensure is passed on to Ross and the management team at Land Rover Stirling.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Morning, Duncan.
Many thanks for your review and feedback, which I will ensure is passed on to Callum and the management team at Land Rover Stirling.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Morning, Stewart.
Many thanks for your review and feedback, which I will ensure is passed on to Lee and the management team at Land Rover Stirling.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
No pressure to buy
No pressure to buy, explained everything and let us make the right choice
November 2, 2024
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Morning, Craig.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Stirling.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Great experience
Great communication, easy to deal with and great product knowledge. My vehicle purchase was quick, stress free and generally a good experience.
October 31, 2024
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Stirling.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Very knowledgeable staff
Very knowledgeable staff
Everything explained in a step by step basis
Would definitely recommend
November 2, 2024
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Morning, John.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Stirling.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
1st class sevice
Both myself and my husband bought our cars here and Callum who helped us through the process was amazing
November 2, 2024
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Morning, Jacqueline.
Many thanks for your review and feedback, which I will ensure is passed on to Callum and the management team at Land Rover Stirling.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Morning, Gary.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Stirling.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Did not disclose faults
In April 2022, I bought a 3-year-old Land Rover Discovery Sport with 13,500 miles, assured of passing a 165-point inspection and 12-month warranty.
Six months later, an MOT check found severely corroded brake discs needing replacement, costing over £1,000.
Land Rover Stirling had noted these issues as an advisory issue in a pre-purchase check but never disclosed them.
It was only after I asked to see the Vehicle Health Check, 6 months later, that the faults were disclosed to me. They refused to cover repairs, blaming wear and tear after the sale.
September 14, 2023
Unprompted review
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Dear Corran,
Thank you for taking the time to provide your feedback. We're sorry to hear about your concerns regarding the condition of your vehicle. At Pentland Stirling, we take pride in ensuring that all vehicles undergo thorough checks before sale, and we strive to maintain transparency throughout the process.
While there may be differing perspectives on this situation, we want to ensure that all of our customers feel valued and supported. I would welcome the opportunity to discuss this matter further and see how we can assist in addressing any outstanding concerns.
Please feel free to contact us directly at paul.burnside@john-clark.co.uk and we will be happy to help.
Absolute joke of a place taken my…
Absolute joke of a place taken my Jaguar in to have abs pump fitted paid over 3000 pounds to get the car back with all the same fault codes and no abs, wanted another 700 pound to investigate what was wrong turns out it was because the mechanics didn't reprogram the new abs into the car phoned several times asking to speak to a manager for nearly 2 weeks now he's been in meetings and getting no where and still can't use the car disgrace of a place!!!
June 27, 2024
Unprompted review
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Dear Lee-Anne
Thank you for sharing your feedback. We are truly sorry to hear about your negative experience with our service. Your situation is concerning, and we understand your frustration.
We apologise for the inconvenience caused by the ABS pump replacement and any communication issues you’ve encountered. It's clear we didn't meet our usual high standards in your case, and for that, we are very sorry.
To resolve this matter promptly, please reach out to us directly at gary.longmuir@john-clark.co.uk so we can ensure your vehicle is properly serviced. Your satisfaction is important to us, and we want to make things right.
Thank you for your patience, and we hope to have the opportunity to restore your trust in our service.
Many thanks,
Sara Lagerman
Shocking is the only world
Shocking is the only world. Approved used Land Rover purchased, bought via LR dealer as assumed spending the extra and having an approved LR warranty was the right thing. Honestly was the worst decision ever. Post sales support does not exist from Pentland Land River, if you choose to purchase through them just pray you never have any issues (given land rovers are notorious for errors odds on you will be back fairly soon for an issue). Telephone calls are regularly not returned, constant chasing, issues you would expect to be covered by the warranty are not - we had issues within 3-4 months of purchase (well known faults on land rovers and the Ingenium 2.0 Diesel engine) having bought fro Pentland Stirling and an approved Land Rover with a Land Rover warranty thought we would be more safe, or at least protected if a fault. How wrong we were, 6 weeks on still no resolution - who’d have thought such poor customer service was possible after such a short time of buying a car. I would strongly recommend if you are thinking of buying an LR avoid Pentland Land Rover Stirling and go to an alternative dealer in Glasgow or Edinburgh - may be further away but you will not regret it if you get an issue (which will be likely)
March 30, 2024
Unprompted review
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Morning,
Thank you for sharing your experience. We are deeply sorry to hear about the issues you've encountered with your vehicle and our post-sales support. This is not the level of service we strive to provide.
Please contact me directly at eva.fisher@john-clark.co.uk so we can resolve this matter swiftly.
Sincerely,
Eva Fisher
Overall a good experience but…
Overall a good experience but frustrated by the lack of communication/updates with emails unanswered and phone calls (sometimes) not returned.
April 24, 2024
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good Morning Ian,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Stirling.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Appalling After Sales Support
Appalling After Sales Support - bought used LR Discovery Sport from Pentland - pre sales was ok but went down hill quickly and after sales support was non existent. If Brian Kennedy is your sales person - avoid at all costs in my opinion. 3 months after buying the dreaded turbo & DPF issue happened - even with the LR approved warranty and after only 3 months since buying the warranty does not cover and Pentland will not repair free of charge - utterly unbelievable - after 3 weeks and multiple calls / emails chasing still no resolution. Buy from Pentland at your peril and if you do avoid Brian Kennedy.
April 15, 2024
Unprompted review
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your less-than-satisfactory experience at Pentland Land Rover. Your feedback is invaluable to us as we continuously strive to improve our offerings and ensure customer satisfaction.
To better address your concerns and investigate the matter thoroughly, could you please provide us with your full name? This will enable us to locate your specific case and take the necessary steps to resolve any issues you encountered. My email is sara.lagerman@john-clark.co.uk
Once again, we apologise for any inconvenience this may have caused and appreciate your cooperation in helping us serve you better. We look forward to hearing from you soon.
Terrible sevice - Don't waste your money
Rear brake pads needed replaced, after leaving the car at the garage for two days it still had not been done - disks needing replaced but did not bother to tell me until called. I took the car elsewhere to get the work done. When I dropped the car off originally I had queried a fault to see if the extended warranty covered it. Four months later, after 3 promises of returned calls and multiple visits, no response. The fault has now become dangerous, as I explained to them on various occasions. Customer service rep has still not forwarded the email address of the warranty advisor or the general manager, a month after walking in and asking them for it, repeated emails going unanswered. Still no follow up from the rep that answered on Trustpilot either.
January 28, 2024
Unprompted review
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good morning,
Thank you for reaching out and bringing your concerns to our attention. We appreciate your feedback, and we are committed to resolving any issues you may have promptly.
To assist you further, we kindly request that you provide us with additional details such as the surname associated with your account or your vehicle registration number. This information will enable us to locate your records accurately and address your concerns more efficiently.
Please feel free to email the requested details to me at sara.lagerman@john-clark.co.uk. Rest assured that we will treat your information with the utmost confidentiality and use it solely to resolve your concerns.
Many thanks,
Avoid Pentland Stirling
I have reported all the issues about the car several times. A smashed mirror, MOT, noise when parked, and the buttons next to the driver seat to open and close the windows didn’t work at all, and the 96.000 service. They booked me in for 3 times and they have cancelled them all last minute. Then the 4th booking, finally they didn’t cancel, and I took the car to the service. They sent me emails to authorise, I did immediately. It was a Thursday, Callum, the staff who dealt with me, said it would be ready on Friday, it wasn’t. Phoned him twice, he said it would be ready on Monday, it wasn’t! I had to rent a car from Enterprise from Thursday till Monday. After 5 days (they didn’t provide me a courtesy car), they said all has been fixed and charged me about £3.000. After paying, taking the car key and getting in the car, surprise! seeing half of the job wasn’t even done! Then went back to the office to ask for the details. When I spoke to Danny, who says he is the front house manager, his attitude was so arrogantly rude! All nonsense answers and questions from him. I still can’t believe Pentland Stirling has such kind of incapable staff calling themselves manager. They didn’t even accept that it was their mistake! Ridiculous, unprofessional, worthless service!
AVOID
January 23, 2024
Unprompted review
Reply from John Clark Motor Group - Pentland Land Rover Stirling
Good morning Mr Aksoy,
I have recently responded to your previous review, once again, we sincerely apologise for any inconvenience you may have experienced.
Your satisfaction is of the utmost importance to us, and we take your feedback seriously. I want to assure you that we are committed to addressing and resolving the issues you've encountered.
I understand our Aftersales Manager Stewart has already been in touch with you to discuss the matter further and offer a goodwill gesture as a token of our commitment to customer satisfaction. We hope this demonstrates our dedication to making things right for you.
Please don't hesitate to reach out if you have any additional concerns or if there's anything more we can do to enhance your experience. Your feedback is invaluable, and we appreciate the opportunity to make amends.
Many thanks,
Sara
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