John Clark Motor Group - Pentland Land Rover Stirling Reviews 

the steering failed in November 2023, the earliest the car could be repaired was the 21st December 2023 which was when the car was brought in, this was nearly a month to obtain the spare parts to repair the steering rack, to be then informed that the parts were not delivered yet was not what I wanted to hear. the repair was OK, the car drives as it should, but the heating fan wouldn't work so the windows cannot be demisted. my partner had hired another SUV which she now prefers so the Rover will be sold off ASAP

Took delivery of the vehicle on 28th November 2023 and still have an outstanding issue that I am waiting for an answer from the Salesman involved. I sent a chaser email only this week and still no response.

Excellent care, unfortunately the Dashcam was not able to be connected to my phone

Car was left at garage at 08:30 for service, at 16:30 I contacted garage to be told it had not been started and would not be ready till the following day, complete lack of communication with customer about status of vehicle progress.
Following day same issue, I had to contact service dept. at 14:30, the young man who answered did not have any knowledge of my vehicle but said someone would call back within the hour. No one called me by 16:45 and I again had to phone garage to get update.

Car was dealt with on time and came back clean and tidy. Kept up to date with proceedings

Fantastic service and I'd recommend the friendly service staff. 5*

I bought an approved used Landrover from them. Did a deal over email and phone but when arrived to collect and deliver part exchange they quibbled and reduced the price they had previously agreed. I had no choice to accept as i had driven 5 hours to get to them.
Then 3 days after owning the vehicle i noticed an issue with some plastic parts that had discoloured but were not glaringly obvious on handover. The response from the dealer was that i must have used something to clean the vehicle to cause the issue, and that i hadnt picked it up on the handover so basically i was on my own with it. I did mention that the sales person had sent me on my way in the vehicle without taxing it, so things can be missed!
I made it clear i wouldnt be using them again in the future.
I took the vehicle to another landrover dealer who looked at the issue, and will be replacing the parts under warranty within 3 days of the visit, no question and no quibble. Exactly the service you would expect from a reputable company such as Jaguar Landrover and their representatives.

Felt looked after from booking to completion and fully informed throughout

After leaving a poor review on Trust pilot previously I was contacted by one of the staff that takes care of the reviews (it would now seem the main reason being that I accidentally left the review on the wrong Stirling branch), they were initially great to deal with and after chasing a number of times I finally got a call from the branch who were going to investigate the issue with the work carried out to our tailgate and come back to me, that was two weeks ago. Numerous phone calls, voicemails and emails later I’ve had no response what so ever. Coupled with the issues we had when we bought the car, and the sales man asking why we didn’t try harder at the time to raise the issue (all were raised in writing at the time then we tried to follow up over the phone) is it any wonder people let problems go without being sorted. It shouldn’t be this difficult! Really disappointing service and unfortunately a negative review seems to be the main driver for anyone actually getting back in touch with you.

After leaving a poor review on Trust pilot previously I was contacted by one of the staff that takes care of the reviews (it would now seem the main reason being that I accidentally left the review on the wrong Stirling branch), they were initially great to deal with and after chasing a number of times I finally got a call from the branch who were going to investigate the issue with the work carried out to our tailgate and come back to me, that was two weeks ago. Numerous phone calls, voicemails and emails later I’ve had no response what so ever. Coupled with the issues we had when we bought the car, and the sales man asking why we didn’t try harder at the time to raise the issue (all were raised in writing at the time then we tried to follow up over the phone) is it any wonder people let problems go without being sorted. It shouldn’t be this difficult! Really disappointing service and unfortunately a negative review seems to be the main driver for anyone actually getting back in touch with you.

Made welcome as soon as walked through front door. Service staff friendly and kept us informed on how our car was progressing through the oil change symbol that was showing on the display. We just waited in the showroom which was nice and comfortable.

Service advisor was great kept me up to date with the progress off my repair and cost very happy with service

Friendly helpful service. With no pressure or expectations.

Not a very good experience.
Car has been in 6 times for the same fault.
Failed the car on an MOT for a part the replaced a month ago which had not been fixed properly.
Damaged an alloy wheel whilst fixing a puncture.
Still not responded to the ongoing complaint

Great 5* Experience !
Exceeded our expectations - where other Brands have failed.

Understated Excellence from Oliver Wesolowski and his colleagues. Well done !

Ordered a new RRSport with a 12 month delivery. I said I would take it earlier and when a cancelled order came in I was offered that build. Car came in March and the day I was to collect it Landrover put a logistics hold and would not release this batch. The Sales Manger immediately offered us a car and gave us their demonstrator.
Landrover went into hiding, they would not give Pentland any date for a solution and when I called said it was Pentlands problem. I couldn’t work that one out when it was clearly Landrover. I got updates when I needed them and as the weeks rolled on, was told there was no issue with me having their car.
After 5 weeks with nothing from Landrover I wrote to their MD, that was ignored and the first reply wasn’t even about my issue. But this review is about Pentland, their staff from reception to Franchise Director were all available when I called and the salesman and sales manager went above and beyond.
The issue was completely out of Pentlands control but they gave us a car, then compensated us, when they didn’t have it should have been Landrover paying for an hire car and providing compensation, not the team at Stirling and we appreciative of that as any discussion with Landrover has been a total nightmare.
I highly recommend Pentland Landrover Stirling, we have had cars services and purchased and they give a 5 star service.

MOT was carried out whilst I waited. Service dept. staff were both friendly and efficient in their approach to dealing with me and gave realistic time scales for the work to be carried out. Always nice to get the car back having been valeted.

wrong from start to (almost finish) - six weeks to sort steering recall when we had told you the issue - no spare parts alledgedly - no updates from you, we were having to phone and find out - then work carried out without a quote or instruction - only Callum at end of process did his best to resolve issues - other than Callum, a disaster

Terrible waited nearly 2 years when I was told one year, then had strange calls as if to try and talk me out my purchase, when I stuck to my guns and waited I was then presented with a black car when I had ordered an ivory grey car!!!! When I queried what was going on was given a false order list which was cleary fabricated and whoever did that made a glaring mistake and i can cleary prove it’s been fabricated!!! Absolute disgrace - they have sold my vehicle and fobbed me off with another about a year after my due date!!!