Have been using these guys for years for a rental when I am here from Australia. Always a smooth and friendly experience, with excellent personal touches, especially from Alex. Many thanks.
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Have been using these guys for years for a rental when I am here from Australia. Always a smooth and friendly experience, with excellent personal touches, especially from Alex. Many thanks.
Company replied
The team at Ford Rental at John Grose was very helpful from my initial inquiry throughout my rental cycle. The vehicle was relatively brand new and I was offered a choice to upgrade to even larger veh... See more
Company replied
Awesome simple procedure. Really reasonable rates, transparent charges. No hidden costs. Alex from rental is super staff, amazingly helpful and the amazing lady at the reception is the first wow impre... See more
Company replied
We have used John Grose Ford rentals a number of times and each time they have been brilliant. The staff team do everything to work around you and help you get the best vehicle but also look to sa... See more
Company replied
Our friendly and experienced rental team are based at our Ransomes Europark dealership and can offer a wide range of the latest Ford cars, people carriers, vans & minibuses for short or long term hire. Delivery and collection can be arranged, as can European hire and multiple drivers. Our competitive prices are fully inclusive and all of our short term rentals come with an unlimited mileage. We're open Monday to Saturday and we'll be happy to help in any way we can.
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Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
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I was extremely happy with the service I received at John Grose Rental, the staff were very professional and nothing was too much trouble for them. The van I hired was new and it was spotless inside and out when I picked it up and I was able to park my car securely on site until the end of the hire. The weekend rates are very competitive with a great choice of vehicles to choose from.
I would not hesitate to use them again in the future.
Great service and helpful staff. Van was super clean and best of all a very good price. I will definitely use again and recommend without hesitation.
Simple, clear and affordable transaction. Felt well looked after by the John Grose rental team
Hired a van to do my house removal very pleased with the van i Hired, also the attention to making sure the van was sanitised before my use with Covid being so worrying at the present time. Staff were very helpul and guided me well through the hiring process. Would definitely recommend A+++
John Grose handled everything brilliantly. Josh in particular was great and exceeded expectations from start to finish. I wouldn't hesitate to recommend them to anyone and will definitely use the service again!
Highly recommended very helpful staff, would definitely use again without hesitation.
Excellent friendly staff, faultless service from start to finish.
Friendly professional service.
Clean new van with plenty of space.
Staff so helpful, efficient, a pleasure to deal with. Van immaculate.
Many thanks
Rented a Galaxy for a family trip. Very smart, low mileage vehicle at a better price than the large rental companies. Pleasant to deal with and would recommend.
Everything went smoothly and the vehicle was very clean apart from the roof. Only issue was the despite filling the tank up before return I was asked to return to the petrol station as the gauge needle was not completely hard over.
great vehicle and help, but thought charges rather high, especially excesses
Fantastic service, straightforward paperwork etc brand new spotless vehicle
In my hour of need, when my vehicle broke down unexpectedly, John Grose were there and at very short notice, sorted me out with a rental vehicle, until my own car was fixed.
Excellent service very helpful and friendly .
They were all so pleasant and helpful with a fantastic service to help no matter what the problem was
The driver was both courteous and helpful. A credit to the company.
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