I find the site particularly difficult to navigate and ALWAYS end up having to speak to an advisor. If you are renewing a policy you can no longer pay over the phone so I go to "renew" but it never w... See more
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See what reviewers are saying
Craig was extremely helpful as I was slightly panicked because my renewal was late due to a misunderstanding on my part. He guided me carefully through the process during our phone call and made every... See more
Q: How do you rate an insurance company once you get past the quote? A: By having to make a claim. I'm giving 1 star review because 10 weeks later, despite being appointed a loss adjuster (app... See more
Just had a very positive experience on my Just Landlords renewal. Having been with them for a decade, I'd seen my landlord insurance go up £100 in the last 2 years (with no claims). So gave JL a call... See more
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Company details
About Just Landlords
Written by the company
View our products and get a quote
Just Landlords
Written by the company
- Just Landlords is a specialist insurance provider for residential homes that are tenanted, unoccupied, or used as holiday homes or second homes. We also provide rent guarantee insurance for landlords.
- We have been providing property insurance since 1998, and in 2019 we became part of the Arthur J Gallagher & Co. Group of companies. These days, landlords can choose from many different landlord insurance providers, each promising to get them the best deal. However, at Just Landlords, we believe that saving money on your landlord insurance is only beneficial if you also have a policy that fully protects you and your business. We provide landlord insurance that is competitively priced and provides cover that most other providers simply do not want to offer. Don't just take our word for it, have a read of the extensive cover we provide and compare it with your existing policy. We feel confident that you will be surprised to see how much more cover our policy offers and that we really do provide real peace of mind. Regardless of the size of your property portfolio, location or property type, we provide a landlord insurance policy that will suit you.
Contact info
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Last minute changes dealt with efficiently
Phoned JL to make a last minute change to the policy, Arthur dealt with it immediately by phone and followed up with an email with all the information - and the property is now covered differently in two days' time. Helpful, clear and efficient. Thanks!
September 28, 2022
Unprompted review
Reply from Just Landlords
Thank you for the great feedback, I've passed on your experience to Arthur. Great news to hear and your positive journey here at Just Landlords.
Totally inconsistent approach
Totally inconsistent – they said that due to underwriting criteria change they could not renew the landlord insurance on my UK property because I lived abroad, whilst they had no problems in renewing the landlord policy on my other UK property with them knowing that I lived abroad….
August 30, 2022
Unprompted review
Reply from Just Landlords
Sorry to hear your recent experience with us. Unfortunately with yourself residing in outside the UK and Brexit, due to our licensing laws we will not be able to provide insurance. While I can confirm you had been covered with us previously we can no longer provide cover. We hope our recent contact with you in securing alternative cover has been successful also.
I hope any claims experience will be…
I hope any claims experience will be better than the signing up experience. I went all through the process to payment and you INSISTED I fill in the box to say what relationship I was to the insured! I am the insured, but nothing would work (and your so-called "LIVE CHAT" that is unmanned and therefore not live also availed me nothing) until I put in the word "wife"! Why do I have to call myself someone's wife? I am the insured! Bonkers.
August 5, 2022
Unprompted review
Reply from Just Landlords
I'm sorry to hear your experience with us wasn't up to our standards, we are currently looking into this in regards of payments made online. We would love to talk to you and your feedback from this, can you contact us via email so I may call you? Our address is enquiries@justlandlords.co.uk or please call direct and ask for Craig.
Phoned to enquire about insurance for…
Phoned to enquire about insurance for my rental property. The person I spoke to was really helpful and informative. Thank you.
June 19, 2022
Unprompted review
Reply from Just Landlords
Many thanks for taking the time to write a review. We're glad that our service and team have answered anything your unsure about
Good, but slipping a bit.
Have used Just Landlords for many years. It's still good value for money, but quality has slipped since the takeover by Gallagher. You can no longer renew a policy over the phone (why ever not??), and the website needs redesigning: there is no prominent "Pay now" button. Also, the address for the property you're renewing does not appear on the first page; you have to hunt for it – a bit annoying if you have more than one property.
May 16, 2022
Reply from Just Landlords
Many thanks for the feedback and also for renewing with ourselves for the upcoming year, having spoken to you today on the phone I will look into your experience as we do offer renewal payment over the phone for our products. Thank you again for your honest review with Just Landlords to help deliver next level customer experience.
thought I'd avoided this lot
thought I'd avoided this lot, but no, I give up and will continue to search for 'cheaper' quotes. This lot replaced rentguard which charged £100/year since 2007 then upped the pricing to 250, so i fell into this lot. still looking...............
April 25, 2022
Reply from Just Landlords
Thank you for your time on our call to review your experience, we are excited you have now moved your product to ourselves rather than your previous insurer and hope we’ve saved you money. As per our telephone conversation I think you may have gotten confused with Rentguard as we haven’t replaced this company however thank you for your time and review on them.
Excellent
Excellent helpful staff. Easy to pay. Fast responses. Happy to deal with your company.
April 12, 2022
Reply from Just Landlords
Thank you so much for the great feedback on our product and service, we really do appreciate you as a customer!
Reply from Just Landlords
Hi Janet, many thanks for taking the time to write a review. We're glad that the product and service is right for you...!
Best price for insurance
I searched for new insurance, Just Landlords were way ahead of the competition for price. Well done!
April 1, 2022
Reply from Just Landlords
Many thanks for leaving us a great review, we're really pleased that you are happy with our products and pricing.
Thank you so much and also being a valued customer with Just Landlords.
NOTHING AUTO-POPULATED ON THE WEB SITE
NOTHING AUTO-POPULATED ON THE WEB SITE. CHOCOLATE TEA-POT.
March 24, 2022
Reply from Just Landlords
Thank you for your time today on our call to review your experience on our website, our development team are looking into the auto-populate issue you have experienced today. Thank you again for your feedback
Excellent
I normally change insurance providers every year because they increase prices considerably for renewals. Just Landlords also increased the price but only in line with inflation. I highly recommend using this company.
March 18, 2022
Reply from Just Landlords
Hi Natalia, thank you ever so much for the kind feedback! We do everything we can to make sure our pricing is fair. Thank you for your loyalty and if you ever need us then you know where we are.
10+ years of cost effective insurance cover
I’ve been using JustLandlords for landlord insurance for over 10 years. They continue to offer excellent value in comparison with other providers and easy to use website.
March 13, 2022
Reply from Just Landlords
Many thanks for leaving us a great review, we're really pleased that you are happy with our service and our products.
Thank you so much for being a loyal and valued customer.
Reply from Just Landlords
Hi Robert, many thanks for taking the time to write a review. We're glad that the product is is right for you...!
great service
March 10, 2022
Reply from Just Landlords
Many thanks for taking the time to leave us a review, and we're really pleased that the service has been great!
Landlord Insurance
I have had Insurance with Just Landlords for several years now. They are always super efficient and friendly to deal with. I searched around this year but they are still very competitive so I have decided to stay with them.
Toni is always a pleasure to deal with.
Thank you for making it easy.
March 9, 2022
Reply from Just Landlords
Many thanks Melanie for leaving us a great review, we're really pleased that you are happy with our service and our products.
We'll be sure to pass your thanks onto Toni...!!
Good value but are not great with…
Good value but are not great with replying to emails.
March 6, 2022
Reply from Just Landlords
Many thanks for taking to review our product. Please let us know if there is anything further that you need from us... we are sorry to note that we haven't met your expectations with the reply to your email.
Please do contact us and we'll do everything we can to rectify this for you.
Reply from Just Landlords
Thanks for the review Mark, we really appreciate it...!
Good, but two minor grumbles
The Just Landlords renewal process is very mechanical and seems secure. However, I have two points to raise:
1. Given that you encourage policyholders to renew policies via your website, would it not be more logical to have a section on the website entitled "Renew a policy", which concludes with a "policy renewed" message, rather than having to go through the rather vague "Make a payment" option.
2. While being very modern, using grey text on a grey background, it would be far clearer (to even those with perfect eyesight, I imagine), if black text on a white background were to be used.
Thank you
March 3, 2022
Easy payment process
Just paid for my renewal online, so easy to do, took less than 5 minutes. Will definitely use this again.
March 2, 2022
Unprompted review
very very good service,speedy quote and…
very very good service,speedy quote and great price.
March 1, 2022
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