I find the site particularly difficult to navigate and ALWAYS end up having to speak to an advisor. If you are renewing a policy you can no longer pay over the phone so I go to "renew" but it never w... See more
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Craig was extremely helpful as I was slightly panicked because my renewal was late due to a misunderstanding on my part. He guided me carefully through the process during our phone call and made every... See more
Q: How do you rate an insurance company once you get past the quote? A: By having to make a claim. I'm giving 1 star review because 10 weeks later, despite being appointed a loss adjuster (app... See more
Just had a very positive experience on my Just Landlords renewal. Having been with them for a decade, I'd seen my landlord insurance go up £100 in the last 2 years (with no claims). So gave JL a call... See more
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Company details
About Just Landlords
Written by the company
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Just Landlords
Written by the company
- Just Landlords is a specialist insurance provider for residential homes that are tenanted, unoccupied, or used as holiday homes or second homes. We also provide rent guarantee insurance for landlords.
- We have been providing property insurance since 1998, and in 2019 we became part of the Arthur J Gallagher & Co. Group of companies. These days, landlords can choose from many different landlord insurance providers, each promising to get them the best deal. However, at Just Landlords, we believe that saving money on your landlord insurance is only beneficial if you also have a policy that fully protects you and your business. We provide landlord insurance that is competitively priced and provides cover that most other providers simply do not want to offer. Don't just take our word for it, have a read of the extensive cover we provide and compare it with your existing policy. We feel confident that you will be surprised to see how much more cover our policy offers and that we really do provide real peace of mind. Regardless of the size of your property portfolio, location or property type, we provide a landlord insurance policy that will suit you.
Contact info
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Efficient quote and also very…
Efficient quote and also very competative. Easy to use with multiple properties too.
November 22, 2021
I am 91 years old I use to pay you on…
I am 91 years old I use to pay you on line , this new way of payment made me late 4 days as I didn't know how to do it , I had to wait for help, so you must exuse me for being late 4 days
November 18, 2021
Send you around in circles and unhelpful when call
Visited the website to get a quote - as it was over 30 days since the last quote I was asked to fill in the details again, which I did.
I received an email asking a question that had already been answered when I filled out the details as above. It asked me to amend the quote to provide the answer I had already given.
When I clicked amend the quote it expected me to fill the entire form out again - I would essentially fill out the same info I did the first time and presumably get the same result.
I called the number and explained and they basically said to do just that - fill out the form again. Were unable to take the info over the phone. Gave up.
November 9, 2021
Unprompted review
This is the first time that I have paid…
This is the first time that I have paid for my policy online - it was a simple process and very secure.
November 4, 2021
16% jump in premium!
October 31, 2021
No renewal notice ...
We have been Just Landlords customers for the last 6 years. We NEVER get a renewal notice by post/email etc. However, we get a "your insurance has lapsed" letter! I have renewed since receiving this but it has cost me £30 more than last year and the staff at the other end of the phone were not interested in keeping my business.
October 29, 2021
Very quick and easy to use.
October 27, 2021
Quality straight forward service at a…
Quality straight forward service at a reasonable price
October 23, 2021
should have a receipt or some thing…
should have a receipt or some thing similar after payment.!
October 15, 2021
QUICK EASY PROFESSIONAL
October 13, 2021
I requested a call-back
I requested a call-back, JL called me promptly and the agent was knowledgeable and professional
October 12, 2021
Renewal process was very easy would it…
Renewal process was very easy would it would have been reassuring to know that I had put in the correct policy number that applied to the property I want to insure.
Cold the Policy number not be cross referenced with the property concerned and confirmed during the renewal process?
October 7, 2021
Changes in Schedule of Cover confusing ...
Found it to be a very strange decision to remove the liability cover details re occupier / landlord from Schedule of Cover, which had previously been in said Schedule, maintaining cover only within the wording. Strange decision & confusing to customers.
October 4, 2021
Great cover for rental properties !
Like the cover good for a rental property. The renewal process is online.
I couldn't find way to see my policy online although all the documents were emailed to me. I would prefer to be able to view policy online and / or contact an advisor directly.
September 24, 2021
Am happy with the insurance and the…
Am happy with the insurance and the service provided. I haven't needed to make any claim, so I can't comment on that. Payment of premium on line was straight forward and without issue today - I tried to pay three days ago and the transaction kept failing, but I don't know if that was caused at my end or yours, but all well now.
September 18, 2021
Helpful staff on the phone and a…
Helpful staff on the phone and a straight forward application form with questions that are clear and concise. Swift decision and good communication.
September 16, 2021
Need reassurance I am paying for right policy renewal
It would be useful, when renewing a policy, to be able to entry the policy number and quote number, and for the cost of renewal to be display by the system, rather than me typing it in.
This would give me more confidence that the payment I am making is going to the right policy.
September 11, 2021
I forgot to renew and they were…
I forgot to renew and they were extremely helpful. My quote was half of others I researched.
August 10, 2021
Reply from Just Landlords
Thank you for the review, we're glad our team was able to help.
It has been simple and straight forward…
It has been simple and straight forward process that is better than any i have used before.
July 31, 2021
Reply from Just Landlords
Thank you for the review.
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