I find the site particularly difficult to navigate and ALWAYS end up having to speak to an advisor. If you are renewing a policy you can no longer pay over the phone so I go to "renew" but it never w... See more
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See what reviewers are saying
Craig was extremely helpful as I was slightly panicked because my renewal was late due to a misunderstanding on my part. He guided me carefully through the process during our phone call and made every... See more
Q: How do you rate an insurance company once you get past the quote? A: By having to make a claim. I'm giving 1 star review because 10 weeks later, despite being appointed a loss adjuster (app... See more
Just had a very positive experience on my Just Landlords renewal. Having been with them for a decade, I'd seen my landlord insurance go up £100 in the last 2 years (with no claims). So gave JL a call... See more
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Company details
About Just Landlords
Written by the company
View our products and get a quote
Just Landlords
Written by the company
- Just Landlords is a specialist insurance provider for residential homes that are tenanted, unoccupied, or used as holiday homes or second homes. We also provide rent guarantee insurance for landlords.
- We have been providing property insurance since 1998, and in 2019 we became part of the Arthur J Gallagher & Co. Group of companies. These days, landlords can choose from many different landlord insurance providers, each promising to get them the best deal. However, at Just Landlords, we believe that saving money on your landlord insurance is only beneficial if you also have a policy that fully protects you and your business. We provide landlord insurance that is competitively priced and provides cover that most other providers simply do not want to offer. Don't just take our word for it, have a read of the extensive cover we provide and compare it with your existing policy. We feel confident that you will be surprised to see how much more cover our policy offers and that we really do provide real peace of mind. Regardless of the size of your property portfolio, location or property type, we provide a landlord insurance policy that will suit you.
Contact info
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Annoying e-mail / website
I received e-mails saying “Proceed with Cover” but when doing this the website would not allow.
This was as the quote was May and it is now July, however your website doesn’t say the old quote is not valid.
Also you go off the page with the quote reference, and immediately get asked for the quote reference
Alex or was it Alec, very responsive.
July 29, 2021
Reply from Just Landlords
Thank you for the feedback, we're glad Alex was able to help!
Very quick & easy process from getting…
Very quick & easy process from getting a quote to completing the policy
July 24, 2021
Reply from Just Landlords
Thanks Jacqueline, we appreciate you taking the time to leave us a review.
Expensive but worth it
Expensive policies, but bringing peace of mind with totally comprehensive cover, including risks that other insurers commonly raise issues over, such as flood risk where the postcode lies in a risk zone, but there has been no flooding and flood defences are strong locally and also tenants behaviour, eg leaving windows and doors unlocked, which a landlord has no control over.
July 22, 2021
Reply from Just Landlords
Thank you for leaving us a review, we appreciate you taking the time to provide us with feedback.
Reply from Just Landlords
Thanks for taking the time to leave us a review!
Reply from Just Landlords
Thank you, Marion! We're glad our team were able to help.
Reply from Just Landlords
We're happy to hear you had a good renewal experience. If there's anything you feel we could have done differently to provide the 5 star experience we aim for, please feel free to let us know!
Straight forward but a bit of a pain…
Straight forward but a bit of a pain having to wait 48 hours for a quote to be sent to me by email.
July 6, 2021
Reply from Just Landlords
Thank you for taking the time to leave us feedback.
Easy to use quote site and quickly…
Easy to use quote site and quickly answered phone enquiry service.
July 6, 2021
Reply from Just Landlords
Thanks for the positive review, we're glad you had a good experience with us. If there's anything you feel we could have done to provide the 5 star experience we aim for, please feel free to let us know!
Reply from Just Landlords
We're glad to hear you found our website easy to use. Thanks for taking the time to write us a review!
Reply from Just Landlords
Thanks for the positive feedback!
Had to ring Justlandlords on two…
Had to ring Justlandlords on two occasions, On both occasions they were very polite, helpful and courteous.
June 18, 2021
Reply from Just Landlords
We're glad to hear you had such a positive experience with our team. Thanks for the review!
Simple form to complete :)
June 9, 2021
Reply from Just Landlords
We're happy to hear you found it simple, thanks for leaving a review!
The renewal service was very easy to…
The renewal service was very easy to use online & the policy came at a reasonable price.
June 6, 2021
Reply from Just Landlords
Thank you for taking the time to leave us a review!
Loyalty rewarded with an increased price
The insurance itself I have never had to use, however, every year that premium goes up with a sentence saying- 'you have been with us for many years and therefore you will be able to get a cheaper rate elsewhere'. It doesn't seem to quite reward those who are loyal and don't claim.
June 1, 2021
I like the fact everything is online…
I like the fact everything is online and when I need support I can email and they respond within the hour.
This year their renewal was late, just 6 days before the deadline date and it was also higher than last year by over 10%. I was away for 4 of those days.
I asked for a reduction and they were unable to do so and offered me the right to search for cheaper elsewhere.
Given the late renewal, I had no time to search elsewhere so accepted but will make plans to seek alternatives next years.
May 24, 2021
Slightly more expensive than with a…
Slightly more expensive than with a direct ins co such as AXA but more competitive than the confused.com etc sites & I believe offers better cover , simple & efficient quotation system - easy to take up the offer with simple DD payment options & interest free, thank you
May 24, 2021
Reply from Just Landlords
Hi Gordon,
Thanks for leaving us a review. We're glad you're happy with the level of cover we provide and the process of taking out cover on our website!
Reply from Just Landlords
Hi David,
Thanks for leaving us a review. We're glad we were able to provide the 5-star service we aim for.
Awaiting any payment
Hi all!
I've had Insurance with this company for the past few years and not had to claim so no issues.
This year my tenant has not paid his rent since Jan 2021 and I've had to make a claim. My insurance claim seems to be going through Lexelle.
It has been approved via the underwriters however I've been told there may not be enough money in the pot and if that's the case they'll have to ask the underwriters for more money ?
When I do receive any money they take the deposit off and pay a month behind. So at the moment I have missed my rent for 12th Feb, 12th March, 12th April and 12th May. 4 months. I have as of today 19th May received nothing. If I had received anything they would minus the deposit being held from Feb, March April only, not May.
Thought I'd really got myself covered but struggling now. This is my main income. If Just Landlords value their business I'd be grateful for their help in pursuing this matter for me where I could then improve my rating.
By the way the person I am dealing with at Lexelle has been very nice but I can't help feeling I'm being fobbed off for as long as possible now and checking their rating it's very poor.
27th May
Today I received a call from the Head of claims at Lexelle on the back of this review. He was very polite and apologised for the delay in payment. I have been promised my 1st payment next week, the beginning of June. As described above it will be for Feb,March, April minus the tenants deposit being held which works out for me about one and a half months rent. I'll be able to claim for May's rent in June.
Hopefully things will now improve, 🙏
May 19, 2021
Unprompted review
Started new policy online
Started new policy online. Price is reasonable. Couple of questions answered by phone very professionally. Very courteous. Cannot fault so far.
May 10, 2021
Reply from Just Landlords
Thanks for the review, we're glad our team were able to help.
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