Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy dev... See more
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Review summary
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Reviews shaping this summary
Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more
Company replied
I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
Company replied
Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
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Company details
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.9
Excellent
3K reviews
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Fantastic to speak to someone who is…
Fantastic to speak to someone who is kind and understanding
June 16, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Karen+Rosser
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Andrea will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Jessica was efficient
Jessica was efficient, prompt and resolved the query in a friendly polite manner
June 16, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Keida Rogers
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Jessica. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Pre-claim enquiry
The responses to my questions were prompt and informative ( I was pre-informing of a imminent vet examination and claim). Fully satisfied with the call.
June 16, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Marcus Flint
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Judith will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Always helpful and first class service
June 16, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Glynis
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Haven't had to claim hope I will never…
Haven't had to claim hope I will never have to but easy set up and helpful on phone when setting up.
April 9, 2026
Reply from Royal Kennel Club Pet Insurance
Hello Molly Drago
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Taylor is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Very concerned about my dog
Very concerned about my dog. Helped me fill out the form online I would have never been able to do that and a follow up call for the outcome of the claim thankyou.
June 15, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Keith Edwards
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Michelle will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Today's phone call was 'stress' free…
Today's phone call was 'stress' free and I was helped and advised with every question. Everything was dealt with ease and politeness.
June 15, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Julie Pudney
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Michelle is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Advice re claim
Rang with a query about a claim for my cocker spaniel, i spoke with Shane and explained my dilemma, he was very kind and advised on how best I proceed.
I find Kennel Club Insurance, very helpful whenever there is a query. would certainly recommend.
June 15, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Michael hind
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello gary daly
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Shane and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
The vet practice sorting directly with…
The vet practice sorting directly with the kennel club was very helpful
June 1, 2026
Reply from Royal Kennel Club Pet Insurance
Hello customer
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello ArrianneWolf
Thank you for your feedback and review. I am glad that we have had the opportunity to discuss this matter with you directly and I am pleased that we have been able to correct and resolve the issues you had raised with us.
If you have any questions in the future regarding your policy please don't hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Mike
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Good but pricey
No complaints at all about the service - very quick to sort out my claim a few years back, but the premium is very high compared with the same or better cover elsewhere.
April 14, 2026
Reply from Royal Kennel Club Pet Insurance
Hello Jane
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Excellent service
I rang to query some claims, that appeared confusing on the website, Michael was excellent and systematically went through the various claims and explained the progress and the payment schedule, very pleased with the professional service
June 12, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Rhys
I am so pleased to hear that you have had a 5 star experience with Michael. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Big thanks to Lorna for helping me…
Big thanks to Lorna for helping me recover my account, thank you!
June 12, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello.
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure that Lorna and the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Shelagh,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Paula was marvellous helping me with the online claim
Paula assisted me in my online claim. I am 73 and hopeless with internet things. I am also known as vulnerable and at risk by my mental health team and take strong anti depressants having recently lost my only daughter and wife. Those anti depressants help with the depression and anxiety but they make it difficult to focus as well and I don’t have a lot of motivation for anything at the moment.
Paula was incredibly patient as she talked me through the online claim. She must have been so frustrated with me getting everything wrong but she never slightly showed it. Instead she encouraged me and helped me no end.
Without Paula I literally would never have been able to complete the claim.
I called today to thank her as she kept in touch and called me as promised and I was out so she left a voicemail saying the claim is now completed and handed over. She was busy on a call so I left a message thanking Paula with her colleague.
I hope you might be able to fast track this claim as I had to use my state pension with the vet leaving me without basics. Thank you
June 10, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello David,
Firstly, I am so very sorry to learn of your recent losses and what you have been facing.
It is so lovely to get your positive feedback following your recent interactions with Paula.
The team and Paula will really appreciate your kind words, especially considering the circumstances.
Please take good care of yourself and if you have any questions in the future regarding your policy please do not hesitate to contact me on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
From previous experience 8 to 12 months ago
From previous experience 8 to 12 months ago, I received excellent service from KC pet insurance from Agria. I have therefore insured this time to the max available!
April 11, 2026
Reply from Royal Kennel Club Pet Insurance
Hello Pete,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
The customer service is exceptional
The customer service is exceptional. I called about the rise in my insurance premiums and the help i received was excellent. Very happy we insure our dog with Royal Kennel club!.
June 10, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Peter,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to Jennifer and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello CB,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
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