Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy dev... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more
Company replied
I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
Company replied
Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
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Company details
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.9
Excellent
3K reviews
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Riina was polite and pleasant
Riina was polite and pleasant from beginning to end and was very helpful with my query. I got all the information I needed and she was very knowledgeable about the next steps so I know what to expect. Nothing was too much trouble.
June 23, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Rob,
It is so wonderful to get your positive feedback.
We are so happy to hear that you have had a lovely experience with Riina, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Communication is very good and if you…
Communication is very good and if you need to speak to them, they are very friendly and professional.
My only down, is the time taken to review and payout claims.
April 8, 2026
Reply from Royal Kennel Club Pet Insurance
Hello Bruce,
Thank you for taking the time to leave us your review as we do appreciate all feedback. We are sorry to learn that you have been unhappy with your recent claims experience.
Whilst we thrive and aim to have claims assessed within 8 working days or sooner, this can sometimes take a little bit longer if we are waiting on information from a third party (i.e. vets/breeder). We completely understand how frustrating this can be, and we do send reminders to try and obtain this information as quickly as possible.
If you would like to discuss this further, please give us a call on 03330 30 10 00 or email us at info@agriapet.co.uk with your policy number.
Kind regards
Chloe
Customer Service Team
Always helpfull and dealt with my…
Always helpfull and dealt with my queries regarding my claim for honey
June 23, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Margaret,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Outstanding service
I have been with the Royal Kennel Club Pet Insurance scheme for 17+years and have been consistently impressed with their high service levels and speed of processing claims. They are outstanding.
June 22, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Ros Kind
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello John Glancey
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Catherine R
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Andrea was very helpful with info about…
Andrea was very helpful with info about a potential claim
June 19, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Becky Irwing
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Andrea will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Excellent customer service
Excellent experience (as always) when I contacted customer services this morning. Both my questions were answered promptly and clearly - well done to Michael.
June 19, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello 5Diamonds
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Michael will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
The lady I spoke with was so helpful…
The lady I spoke with was so helpful and empathetic. Made this stressful experience so much easier. She was wonderful.
June 18, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Anne /watt
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Michelle. I know she’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Issue sorted quickly
Had an issue with an invoice I sent and rang to advise - spoke to Michael he was very helpful and sorted out my issue.
June 18, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Nicky H
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Michael is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Responsive, helpful staff response
Royal Kennel Club pet insurance staff are always supportive and helpful, solving issues quickly usually during the initial phone call.
June 18, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Grace
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
I would hartily recommend KC insurance
I aways had a good experience when needing to make claims and felt that the renewal where always fair.
My dog had epilepsy from quite an early age and KC insurance where very supportive of the costs involved in stabilising that condition through out her life.
March 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Susan Minter
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave such a positive review.
I’ll pass your feedback to the team. I know they’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Sharon could not have been more helpful
June 18, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello MRS KAREN RIMMER
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Sharon will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very helpful and efficient
Call answered promptly, query answered swiftly and efficiently.
Staff always very polite and helpful.
June 18, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Kay S
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Very good thank you
April 9, 2026
Reply from Royal Kennel Club Pet Insurance
Hello Daniel Cashmore
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Arron and Jill. I know they’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Helpful
My call was answered really quickly and Sharon was really helpful and provided me with all the information I needed.
June 17, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Jack
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Sharon will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Excellent customer service
Excellent customer service, very helpful and supportive.
June 16, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Chris
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Shane was great!
June 17, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Myleea Fisher
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Lovely customer service man
Lovely customer service man. Helpful, easy to communicate with. Had answers to my questions.
June 15, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello BURVILL, VIKI
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Elizabeth Bateson
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
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