The Keyboard Company Reviews 110

I wanted to buy an Unicomp keyboard. That is the company that still makes what is basically the IBM Model M and F. Besides buying them directly in USA there are only two distributeurs in Europa. The Keyboard Company is one of them.

I wanted a Belgian AZERTY-layout keyboard but the do not offer them for sale. The Keyboard Company agreed to place my special order at Unicomp for for me so it could be send together with their regular order. This way I did not have to deal with the hassle and extreem costs to send an individual keyboard from the US to Belgium. The Keyboard Company did not charged me an additional fee what the could have. It was just the normal price of a Unicomp on their store.

Considering the special order I got it fast. I am very happy it arrived before the end of the Brexit transition period. Next year this would probably be more complicated and expensive. Send by more premium package delivery company (TNT). Good packaging.

My Unicomp 'Ultra Classic' Belgian Azerty is as good as I hoped it would be. I hope I have just bought my last keyboard.

After that I got it I received two separate mails to tell me that if there is any issue to contact them. I was also very well kept informed about the shipment process.

I recommend The Keyboard Company.

In these days of giant on-line retailers, it's good to find a niche supplier that knows its field. I was considering buying a mechanical keyboard direct from China, but found prices were not much higher at The Keyboard Company and availability was immediate. Service was smart and friendly. The product was so good, I bought another for meh second machine. Recommended.

Such a lovely shop. It's full of specialists who really know and care about their products. They seem happy to answer questions and explain different keyboard technologies. You get the feeling of dealing with an old-fashioned brick-and-mortar shop that's been around forever, yet they have a very good website and live inventory info. Excellent after-sale service, too, and I would highly recommend this place to anyone who needs a good keyboard.

Ordered a keyboard online, they had good availability and product options, sent emails to keep me up to date with dispatch and shipping, turned up a couple days later.
Excellent service and communications!

Ordered a Filco keyboard (amazing btw) - great communication and fast dispatch and delivery, would highly reccomend 👌

Had a small issue with a unicomp keyboard, but the keyboard company were very helpful and allowed me to return the keyboard as well as recommending a great alternative that I am very happy with

The Unicom Ultra Classic was a great choice to order. I like the style and it was easy to use. I hope that this will last for a long time. I am looking forward to use more product.

Brilliant service, I ordered a 'Unicomp Ultra Classic' board from them which is based on the old IBM Model M, which arrived quickly along with a free branded nail file and coaster in the box, which was a nice bonus.
However, the keyboard developed a fault after a while where the 5 key would not actuate correctly. Not to worry, however, as their RMA system worked great, with their support even sending me out a pre-paid label as I was unable to print one myself.
Unlike a lot of companies that just re-sell keyboards imported from China, The Keyboard Company actually has knowledgeable techs on staff, and 'Andy' was able to repair my board and get it back to me quickly.
The owner, Bruce, is also lovely, having met him a couple of times at events.
Overall, my experience with ordering from here was great, and I would say I'd return, but I won't be giving up this keyboard for many years to come!

Ordered a Unicomp Ultra Classic on Sunday, despatched Monday and delivered Wednesday with (free) tracked 48h shipping.

Received emails throughout, and was gratified to see tracking provided on their website (as Royal Mail's website can be tetchy at times.)

Could not ask for a better service. Cheers!

Ordered one of those vintage tooling Unicomps. One of the keys was faulty, customer and technical service was insanely quick and effective, shipping and return was on target.

Must say I will be comfortable ordering next time for F&F via these guys if/when I need to.

Excellent service and prompt delivery time! Will be ordering from again in future

Great company!

Ordered a Keychron K2 and received the product within 3 working days. The K2 had three defective keycaps but The Keyboard Company replaced them for free. I have to thank Andrew Davis specifically for his quick and great service.

Great personal service from Bruce and Helen. Answering my newbie questions and despatching my new keyboard gadget super quick. Very impressed with the service provided during the pandemic. Work from home is going to be a lot easier, only downside is when I get back to work in the office I am going to hate my work keyboard big time!

I purchased the Keychron K2 UK RGB Aluminium keyboard from The Keyboard Company. Honestly, the service was flawless and I'm very pleased this company exists. No seller that I could find sells this keyboard in the United Kingdom and I didn't want to purchase it from a company outside of the United Kingdom due to the potentially slow delivery times and other logistical challenges.

I noticed The Keyboard Company have an extensive list of 'indie' keyboards that you can't really get elsewhere. High street sellers don't stock these keyboards. Before making the purchase, I emailed the company and received a rapid reply from Helen B., who gave me some more details about the company and how to navigate the site (including information how to get the quickest delivery, and preventing me from purchasing a model that is out of stock). Helen was very friendly over the phone and within 24 hours of ordering the keyboard, I'm typing this review on it! Had I ordered elsewhere I doubt the delivery times would have been this quick due to current global issues and whatnot.

Again, I want to emphasise the value and extensive rage of products on their site. Helen's customer service skills are second-to-none and I can't emphasise how pleased I am with the experience. I'm writing a big scientific research paper and honestly this has lifted my mood - it gave me something to look forward to and now I want to use the keyboard, I'll be able to pour many hours into writing.

Thank you and I'll be ordering from you all again soon when I want to change to a different keyboard (I don't think I'll be changing from this for a long time though)!

Bought a Keychron K2 from them recently and I love it. The keyboard is excellent. Purchased mine late Saturday night, item was shipped Monday and received Wednesday. I received an email from their Sales team letting me know that it had shipped etc. Would definitely recommend them.

I purchased a mechanical keyboard which arrived within 48 hours.

After trying the keyboard I found it caused strain in my wrists and shoulders so decided to return it. There was nothing wrong with the keyboard itself, it just wasn't right for me.

Once I'd returned it I received confirmation from The Keyboard Company that they'd received it and it was awaiting inspection. After two working days I received a full refund.

I was more than happy with the way they dealt with the situation and would happily buy from them again if I found a keyboard that suited my needs.

Had some issues with my order but Helen from customer service solved it quickly with care!

Would definitely buy from them again!

Went in to their offices today and picked up a Filco Majestouch 2 Ninja. This was my 3rd purchase with them, but first time in person.

I was able to try different boards with different switches and eventually settled on Cherry Silent Reds.

Really good service from staff. Wouldn't hesitate to recommend!

Bought keyboard for £400 it worked for 10 minutes and died. I have sent it back same day for next day delivery. It took 10 day to process refund even over the phone we agreed to much faster refund. Really bad CS never will use this company again.

Company received my return on the 17th and I got my refund on the 26th September. Even the payment confirmation you have sent me on the 24th clearly shows that this will be process on the 26th instead.

The Keyboard Company helped me efficiently for a broken mechanical keyboard.