The Keyboard Company Reviews 110

I bought a KBparadise V60. The Keyboard Company were the only people selling a US ISO layout in the UK and they had exactly what I wanted in stock. I placed the purchase about 9pm in the evening and the order was confirmed in the morning the next day. Two days later my keyboard arrived and Helen, a customer service manager contacted me to check that it had arrived okay. Fantastic service overall!

Fast and efficient service. Stock some lovely keyboards. Nice customer follow up too.

The customer support answered me after ~30m. I was able to add an extra item to my delivery with a quick paypal invoice. They where nice, friendly and quick. The package arrived to Hungary (!) in 24 hours after my order (with TNT delivery). I was just amazed, never received a package this fast before. So satisfied of their work. Highly recommended.

An absolute pleasure to deal with. Very knowledgeable and friendly. Excellent service.

This used to be a five star company easily, but I suspect that something has happened- I've bought a lot of expensive keyboards from them, service has always been amazing, but I just had a truly one-star experience.

An expensive mechanical keyboard, which I bought less than a year ago, has developed a fault, rendering it unusable. I contacted them via their website contact form last Friday, asking for advice. No response. Yesterday morning, I emailed them for advice, no response. Yesterday afternoon, I phoned them- and was hastily fobbed-off.

I was told that they lost all the website contact emails, and that someone would email me the same day (yesterday) to help. Obviously, no-one bothered doing this, so no response. Again. Three methods of contact, and no useful response.

Now, I don't know if the company is going down in flames, or the return rate of this particular item ("Matias Mini Quiet Pro") is so high that they're backsliding on supporting buyers. Certainly, googling finds plenty of forum threads about switch failures, one even asking to do with four broken keyboards, after manufacturer warranty replacements. Either way, a little honesty would have been appreciated- being fobbed-off and ignored isn't great.

I would have severe reservations about buying from this company in future. This is a shame, they used to be utterly brilliant, and their service unbeatable. However, this feels extremely shady. If you do buy, for over £100 purchases, consider using a credit card, or Paypal if lower, for some measure of consumer protection.

Edit:

No, Bruce. You didn't deal with them all. I kept trying and eventually got a response which was to tell me to solder in a new switch, at my own expense. At the time, I was not a mechboard nerd, so this was a pretty poor response to someone with a dead and expensive keyboard. Had I known more about my consumer rights at the time, I would have raised merry hell- but sadly I just crept away and ate the (considerable) financial loss.

Truly exceptional service. Bought a keyboard that had a few problems and every time I was professionally helped and got a new replacement. Also great number of products to choose from. Would definitely recommend!

Excellent! Good customer service. Blazing fast delivery. Amazing products (including the keyboards from Filco)!

I have purchased several items from this company, and delivery has been fine, but after purchase service is awful. I will avoid doing any business with them again in the future.

There service are very freindly. They deliver the odrer as promised, and ships world wide

very good reseller