I ordered items and their courier lost them twice. Although Kickers were amazing at handling it, I ended up not getting my original order. Something needs to be done with your choice in courier.
Company replied
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Review summary
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Reviews shaping this summary
Great service fast delivery but shoes came up too small (usual size ordered) so had to return which was an easy process. Will order the next size up as soon as I get my refund.
Company replied
Easy, straightforward ordering and returns process. Fast delivery. Unfortunately I had to return as the shoes were too big but they were well packaged and perfect quality. All parts of the process wo... See more
Company replied
The shoes are brilliant, they just didnt fit. However the returns polocy didnt allow me to switch for the correct size? Unless i missed something!
Company replied
4.0
Great
6K reviews
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Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
From searching for the kickers
From searching for the kickers, paying online, communication regarding delivery and the actual delivery was FLAWLESS. I DO HOPE ALL BRITISH ONLINE RETAILERS WILL LEARN AND IMPLEMENT KICKERS ONLINE BUSINESS MODEL! IMPRESSIVE
March 10, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Quick & easy
March 9, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Awful service
Awful service. Returned my purchase. Gave Royal Mail tracking evidence of them receiving the return. They deny receiving the return and refuse refund.
Edit - refund still refused even with tracking evidence proving Kickers have received my return. I strongly advise you avoid this company. I am out of pocket and they have my goods! This is tantamount to theft
December 8, 2025
Unprompted review
Reply from Kickers
Hi Chris,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Ben
Excellent all round
Excellent service. Fast delivery of multiple styles and sizes as my daughter can be picky. We chose the “alternative “ leather option and returned the rest. Easy and quick, which is critical for an expensive order. Definitely recommend and will not hesitate to order more in the future myself.
February 25, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Shoes not fit for purpose and poor customer service
I bought a pair of leather school shoes £60, (then got a then got a discount for it being my first purchase ) After a few months they had fallen apart. Both shoes had big holes in the soles and the front was coming unstitched. It took weeks of me chasing them, I received repeated emails from them asking the same questions before they finally sent me a returns label. I returned them on the last day of school before half term and heard nothing for a week, I chased them again just before school started again. They asked me for my certificate of postage. I’d been asking them if they were going to send a replacement or a refund, no answer. My daughter was now without school shoes. Upon the receipt of my certificate of postage they didn’t send me a replacement, they started the process of a refund. I then had to buy the shoes at a more expensive price and wait for them to be delivered .
They could see the faults from the photos. They clearly didn’t even check them before issuing the refund. So not only has it cost me more, it’s taken me weeks to get a refund and my daughter’s been without shoes. A little more common sense and foresight from Kickers customer services would’ve changed the whole experience.
February 24, 2026
Reply from Kickers
Hello Mrs Drage,
Thank you for leaving your review.
I am sorry to hear that you have not had the experience we strive to provide on this occasion.
I have sent you a message to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Really.good value for sale
March 5, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Great school shoe good quality
March 3, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Reply from Kickers
Hi Brendan,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
The product and delivery experience.
February 20, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
quick delivery
March 2, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Reply from Kickers
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
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