I ordered items and their courier lost them twice. Although Kickers were amazing at handling it, I ended up not getting my original order. Something needs to be done with your choice in courier.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service fast delivery but shoes came up too small (usual size ordered) so had to return which was an easy process. Will order the next size up as soon as I get my refund.
Company replied
Easy, straightforward ordering and returns process. Fast delivery. Unfortunately I had to return as the shoes were too big but they were well packaged and perfect quality. All parts of the process wo... See more
Company replied
The shoes are brilliant, they just didnt fit. However the returns polocy didnt allow me to switch for the correct size? Unless i missed something!
Company replied
4.0
Great
6K reviews
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Not great quality
Had my shoes for three months. Within the first week the laces broke. The shoes are now falling apart. I’m a receptionist so sit most of the day, barely any marks on the tread, but the sole of the shoe is falling off. I remember when kickers use to be a great brand, quality now is awful.
March 7, 2026
Unprompted review
Reply from Kickers
Hi Leslay,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Love kickers from been a child
I've got 6 pairs & all have come on time & in pristine condition 10/10
February 27, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Easy to order quick to arrive look good
February 26, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Unfortunately too big despite previous ones fitting
Unfortunately they did not fit so I had to return them as the size was completely different to the previous pair I ordered. Customer services helped me out with the issue and I am very pleased. Many thanks.
February 16, 2026
Reply from Kickers
Hi Joanne,
I am sorry the shoes didn't fit despite ordering the usual size, and that the return postage wasn't refunded. We appreciate your feedback about the sizing and returns process. We'll review this to see how we can improve our service. Thank you.
I’ve now sent you a message — please have a look when you have a moment.
Best regards,
Natalia
the fitting was wrong
The fitting was not right for my daughter but customer service were very friendly and helped.
February 23, 2026
Reply from Kickers
Hello Dee,
We regret the incorrect fitting. We will investigate and improve our processes.
I appreciate you accepting my call regarding this.
Kind regards,
Liam
Great product,quick and easy to order…
Great product,quick and easy to order and get delivery
February 10, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Happy customer
Easy online purchase, ordered on Sunday received order on Tuesday (Standard delivery) this is my second purchase for boys school shoes from kickers, they’ve lasted longer than Clark’s school shoes.
February 23, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Self-contradictory details on Kickers' website put me off buying.
A banner on their page advertises 15% off for key workers. Another offers 20% off for those who "sign up". To what? A mailing list? A customer account? Organ donation? I qualify as a key worker and as such I have a Blue Light Card, but as 20% off beats 15% off, I decided to go that route. "signing up", I placed my order, then paused when I saw that no such discount had been applied. The item was in the sale, but I saw nothing suggesting that this invalidated the discount. Perhaps key workers and site members are known for only buying full-price items? Secondly, my choice was Adult Men Kester Hi Leather Black, in UK 10. But then I noticed that Kickers mention the design as being part of their "back to school line-up", and inviting me to "step into a new term". I double-checked, and found that they were definitely under the 'adult' tab and not 'kids'. I left school decades ago, so the whole experience was iffy enough to put me off completing my purchase. Thanks, but no thanks.
March 1, 2026
Unprompted review
Reply from Kickers
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Very reliable and come on time
February 9, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
As great as ones I had in the 80’s.
I had a couple of pairs in the 80’s ,loved them and wore them all the time. The pair I got recently look just the same. They’re as comfortable as my previous ones and I LOVE them. I think I might need another pair. Thank you for continuing to make these wonderful shoes. Don’t ever stop.
February 23, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Very quick I wasn't in and they put…
Very quick I wasn't in and they put were I asked all well
February 23, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Broken shoes
Broken shoes - in soles were all bent
Tried to return clicked the wrong returns (needed a printer couldn’t change it)
February 9, 2026
Reply from Kickers
Hello Michaela,
We regret you received shoes with bent insoles and faced return issues. We appreciate your feedback and will investigate how to improve our processes.
A message has been sent to your account.
Kind regards,
Liam
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
My first order of several pairs were…
My first order of several pairs were returned as they were too large. I experienced zero issues sorting out the return and i was reimbursed in a timely manner again with no issues. I have since ordered a selection of high tops and i am very pleased with them. Worth the effort
February 16, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Disappointed
Never normally have a problem with this brand but the last pair of shoes I brought were way too small, and was covered in scratches, not the quality you expect when they are double/triple the price of supermarket school shoes, returned
February 17, 2026
Reply from Kickers
Hello Lucy,
We appreciate you bringing this to our attention. We are sorry the shoes you received were not up to our usual standards and were the wrong size. We'll look into this to ensure our products meet expectations. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
After I returned my shoes within the…
After I returned my shoes within the first 2 days after the delivery because the shoes were too small, I still haven’t got my money back in last 3 weeks despite the fact Kickers sent me an email acknowledging they received the parcel. I will not purchase anything from this business again.
February 6, 2026
Reply from Kickers
Hello June,
We are very sorry to hear that you have not yet received your refund. We know it's frustrating when a refund isn't processed quickly. We'll look into this issue right away to understand what occurred and improve our services. We appreciate your feedback.
A message has been sent to your account as you were unable to accept my call.
Kind regards,
Liam
Brilliant service
Ordered one pair. The zip was broken. Did not quibble. Arranged a pre paid return for me and within a few days I got a replacement pair. Absolutely brilliant service and the shoes are well worth the money. Very happy
February 12, 2026
Reply from Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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