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Rated 5 out of 5 stars

Ordered tshirts for me and two of my children to wear to a concert. The children's arrived, but mine didn't. I contacted Kidvicious and got a really swift response from Kev who got in touch with Royal... See more

Rated 4 out of 5 stars

5 stars for customer service. The t shirt I ordered was delayed I believe due to Royal Mail. I contacted customer service and they offered me a refund or to send the t shirt again. I asked for the ite... See more

Rated 5 out of 5 stars

I am so happy with my purchase from kidvicious! Such lovely designs and great quality too. Had a small problem with postage but the customer service was fab and kev did everything he could to resolve... See more

Rated 5 out of 5 stars

Foo fighters t-shirt I purchased from Kid Vicious, was too small. I contacted them for a returns form. They sent out a returns envelope + the next size up, the same day, which I received the following... See more

4.8

Excellent

TrustScore 5 out of 5

124 reviews

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4.8

All reviews

(124)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered two baby grows

Ordered two baby grows, only one came. After letting them know I was asked “what do you want us to do”
I told them I wanted it sending out as I had paid for it, still no sign off it.

October 9, 2018
Unprompted review
Rated 2 out of 5 stars

USELESS LIARS

First of all I was informed my item was out of stock, then when it was in stock I didn't receive it, then when I complained I was told another had been sent out.

2 weeks after ordering and after receiving nothing I was told that the size I had ordered actually wasn't in stock.

Useless company, received lie after lie.

DON't BOTHER

October 5, 2018
Unprompted review
Rated 3 out of 5 stars

Nice stuff, shame about the wait.

I’d say they’re chaotic and badly organised rather than the conmen and scam artists some people seem to think. They were pleasant, apologetic and eager to help once I’d chased my order a couple of times. I wouldn’t use them again unless I had plenty of time, but their products are good, once they actually arrive!

January 28, 2018
Unprompted review
Rated 4 out of 5 stars

Contact customer service before buying!

Ordered a beastie boys tshirt for my little boy on the 29th November, expected delivery within a few days, waited for a week but didn’t arrive so contacted customer service and was told the item was out of stock but should expect delivery before Christmas. I did receive the tshirt on the 21st December as promised and I am so glad I decided to trust the company and wait for my order. Obviously it’s not really acceptable that the website lets you order an item that is out of stock and that I had to contact customer service neumerous times to find out what was happening. But they do sell awesome stuff that you can’t find anywhere else so my advise is that if you want to place an order just contact customer service first to see if the item is in stock and when they can despatch. Kev who I dealt with was sincere and very polite so despite the fact that my order was delayed I have to give him credit for that.

December 22, 2017
Unprompted review
Rated 1 out of 5 stars

Steer well clear!!!

Ordered a t-shirt which showed as in stock on the site. Waited for delivery, however after 4days phoned and was informed that the item was out of stock and the site should have displayed this. Was informed that they were awaiting stock. I told Kev that this was unacceptable and I would like another item posted out for delivery next day which was agreed, two days later and I am still awaiting delivery...

December 10, 2017
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!

This is quite a late review, but basically i never received my order. The website looks great with a lot of variety for cool kids t shirts, too good to be true. I ordered a t shirt for Christmas and it never arrived. I called several times and was told very politely that they were very sorry and that they would send another one out that day. I was very trusting and waited a couple of weeks. Still after nothing was received, I sent emails. No reply. Called again and said that they would send a refund. Never got it. Please do not even attempt to buy from this company. I really think it is a scam and that the good reviews are not from true customers. BEWARE!!!

September 1, 2017
Unprompted review
Rated 4 out of 5 stars

Slight delay, but quick response to email

Ordered a T shirt, but became anxious when it didn't arrive within the week. No pick up on telephone, but Kev responded to email within 30 minutes and told me i'd missed note on website that stock was due for delivery. It had now arrived as was being despatched. It arrived within 24 hours so felt service and customer care was fine. Obviously we all get used to big comapanies sending immediate emails giving expected delivery dates and then confirming despatch, but small companies maybe need a little more understanding.

August 8, 2017
Unprompted review
Rated 5 out of 5 stars

I'm surprised with the negative reviews …

I'm surprised with the negative reviews here - i ordered an alice cooper top for my son, was informed of updates via FB messenger - they responded quickly via that route (more convenient than phone for me anyway) and the T-shirt was great quality when it arrived. Ok, not next day delivery , but altogether great - not everyone can be amazon!

June 19, 2017
Unprompted review
Rated 5 out of 5 stars

Arrived the same day

I ordered a Sex Pistols top last week and it was hand delivered the same day. Alright, i live in the same city but still, great service.

February 21, 2017
Unprompted review
Rated 1 out of 5 stars

nothing sent. have i just been conned?

same review as everyone else. awful service, so much so it feels as though the site is a front to take your money. nothing sent, no email or phone correspondence. not expecting anything from them.

February 17, 2017
Unprompted review
Rated 1 out of 5 stars

Avoid

Waited weeks for item. Insisted they had sent it and then resent it. Nothing received. No apology and (so far) no refund.

January 11, 2017
Unprompted review
Rated 1 out of 5 stars

Never received items

I ordered 2 T-shirts in August. Never arrived. Company made excuses but never sent them. Now they don't even respond to emails. Pathetic. Avoid

December 7, 2016
Unprompted review
Rated 1 out of 5 stars

Don't Order From These People.

I own a small business and made the mistake of pointing a customer in the direction of these people to get a few tees for kids. What a mistake! The items never arrived, the customer cannot reach anyone to handle this issue, she had to go through Paypal to get reimbursed.
Please don't do business with these people, they give small business a very bad name for those of us that care for us customers.
Look at their track record here alone. The worst reviews, bad experiences, unhappy people, ,miserable business practices.

November 19, 2016
Unprompted review

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