Kleenheat Reviews 

94
TrustScore 1.5 out of 5

1.7

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Rated 2 out of 5 stars

I have been a customer with Kleenheat for over 5 years. With no complaints up to now. Suddenly, this month my account tells me that Kleeheat is doubling my monthy payment. Yes, Double. No prior warnin... See more

Rated 1 out of 5 stars

i put one because I cannot put zero star....Do not deal with Kleenheat!!!! bad customer service, rude attitude shown by the customer service officer for just enquiring on invoices. Invoice rarely... See more

Company replied

Rated 1 out of 5 stars

Worst company to deal with, don't get details right and then end up with a big bill. They got email incorrect so we never received bill and did not realise that new Tennants at old property had no... See more

Company replied

Rated 4 out of 5 stars

Generally, their service & product delivery is excellent, though improvements need to be made with regard to billing/finance outbound communication to customers. The Finance teams need to view custom... See more

Company replied

Company details

  1. Construction & Manufacturing

Information provided by various external sources

Kleenheat is part of Wesfarmers Chemicals, Energy and Fertilisers, one of eight divisions of Wesfarmers Limited, with origins dating back to 1914. Whether you own your home or you are renting, we offer uncomplicated supply of LPG and natural gas. For 60 years, Kleenheat has been supplying gas to thousands of homes and businesses across Western Australia and the Northern Territory. So whether you're connected to the pipes or a cylinder, we've got you covered


Contact info

1.7

Bad

TrustScore 1.5 out of 5

94 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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1.7

All reviews

(94)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

i put one because I cannot put zero…

i put one because I cannot put zero star....Do not deal with Kleenheat!!!!

bad customer service, rude attitude shown by the customer service officer for just enquiring on invoices. Invoice rarely received but they still charge for interest.

They never able to waive interest because they always argue that it is our fault.

May 10, 2018
Unprompted review
Kleenheat logo

Reply from Kleenheat

Hi Samuel, here at Kleenheat we focus on providing great customer service and value and we’re sorry to hear this wasn’t your experience. Depending on which plan you were on you would have received either quarterly or monthly paper or email bills. We also offer extensions on a case by case basis to customers who need a little more time to pay their bills. We’d encourage you to get in touch via our Facebook page (goo.gl/dWcm92) so we can look into how we can assist you.

Rated 4 out of 5 stars

I'm very happy with my Kleenheat…

I'm very happy with my Kleenheat service, although I was a bit unsure with the introductory deal that saw $100 taken as a Direct Debit from my bank account until the next reading!
Fortunately four months later, I'm still in Credit. The system works - you just have to be patient and believe the initial consultation if you want to make greater savings.
Thanks, Kleenheat!

February 20, 2018
Unprompted review
Rated 5 out of 5 stars

Go with Kleenheat

Easy to deal with, quick delivery and ver reliable.

February 16, 2018
Unprompted review
Kleenheat logo

Reply from Kleenheat

Hi Crystal, that's the kind of service we aim for! Thank you for your support.

Rated 5 out of 5 stars

The best thing about Kleenheat is the great discounts on price.

The best thing about Kleenheat is the great discounts don’t disappear after 12 months - they continue. Same gas, Best price!

February 14, 2018
Unprompted review
Kleenheat logo

Reply from Kleenheat

Hi Paula, we are proud to be an Australian-owned and WA-based business with a long-term focus on being WA’s energy solutions provider of choice. Thanks for your support!

Rated 5 out of 5 stars

Great company

Great company - very easy to transfer over and now no big bills just regular payment each month with discounts. What more could you as for. I have saving ever since transferring.

February 13, 2018
Unprompted review
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Reply from Kleenheat

Hi Neil, that's the kind of service we aim for! Thank you for your support.

Rated 5 out of 5 stars

Glad I moved to Kleenheat!

Great discounts and a WA company to boot.
The changeover from my previous supplier was smooth. Have been with them for nearly six months.
Easy to use website and regular email updates.
Glad I moved.

February 13, 2018
Unprompted review
Kleenheat logo

Reply from Kleenheat

Hi Colin, thanks for your feedback! Don't hesitate to contact us if you ever need any assistance.

Rated 5 out of 5 stars

Top customer service is a priority for …

Top customer service is a priority for Kleenheat, as demonstrated on every dealing I have had with them to date. can't fault the service.

February 13, 2018
Unprompted review
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Reply from Kleenheat

Hi Megan, that's the kind of service we aim for! Thank you for your support.

Rated 4 out of 5 stars

Recently changed to Kleenheat and no …

Recently changed to Kleenheat and no issues so far. Will wait to see first bill and if the savings are up to what was advertised.

February 12, 2018
Unprompted review
Kleenheat logo

Reply from Kleenheat

Hi Kirk, thanks for your feedback! Don't hesitate to contact us if you ever need any assistance.

Rated 4 out of 5 stars

Food for thought

Hard to review or rate a company you barely have contact with. Not that it is a bad thing in every bodies eyes
Bills come via email, Payments are made by direct debit,
Really as a customer you have no contact with the company.
Some people may like this and some people will feel that with no connection to this company their mind set will be, "No need to have loyalty to a company" you do not see. Unless you take notice of an advert....

Food for thought

February 12, 2018
Unprompted review
Kleenheat logo

Reply from Kleenheat

Thanks for your feedback Glenn! We're always looking for ways we can improve and appreciate your feedback. I will pass your comments on to the team and we will see what we can do about improving the experience for you.

Rated 5 out of 5 stars

The only WA owned gas provider

The only WA owned gas provider AND their 25% discount (28% with RAC membership) is valid indefinitely - compared to AGL and Origin's discounts that are only for the first 12 months of your connection.

February 12, 2018
Unprompted review
Kleenheat logo

Reply from Kleenheat

Hi Priscilla, that's the kind of service we aim for! Thank you for your support.

Rated 4 out of 5 stars

No issues

I havent had any issues and when I have had questions, they are answered and dealt with quickly.

February 12, 2018
Unprompted review
Kleenheat logo

Reply from Kleenheat

Hi Michelle, that's the kind of service we aim for! Thank you for your support.

Rated 4 out of 5 stars

No issues

No issues, haven't had to contact them yet. Good communication via email newsletters

February 12, 2018
Unprompted review
Kleenheat logo

Reply from Kleenheat

Hi Anthony, we're so glad to hear! Do get in touch if you ever need our assistance and have a great day.

Rated 5 out of 5 stars

KLEENHEAT GAS - YAY

Great company and great to see other players in Western Australia so there is no longer a monopoly - I love the monthly direct debit average over a year, great initiative bills not forgotten and no spikes in accounts.

February 12, 2018
Unprompted review
Kleenheat logo

Reply from Kleenheat

Hi Bronwyn, we're so glad to hear! Do get in touch if you ever need our assistance and have a great day.

Rated 5 out of 5 stars

I have now been with them for over 2 …

I have now been with them for over 2 yrs , never had any reason to question the account or easy payment opportunities. the have been very nicely been able to support local sport etc in the wa area which i like not instrusive in any way.

February 11, 2018
Unprompted review
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Reply from Kleenheat

Hi Jane, thanks for your feedback! Don't hesitate to contact us if you ever need any assistance.

Rated 5 out of 5 stars

Easier to manage finances with a …

Easier to manage finances with a regular monthly commitment rather than a bill every couple of months. All good.

February 11, 2018
Unprompted review
Kleenheat logo

Reply from Kleenheat

Hi Chris, we're so glad to hear! Do get in touch if you ever need our assistance and have a great day.

Rated 5 out of 5 stars

Kleenheat is just awesome all round.

Kleenheat offers fast friendly service. They have some awesome incentives as well. When I first signed up with them, I took the $50 towards your next bill offer and got my first bill free of cost. They also eun some really awesome competitions as well.
And I find their pricing to be very competitive, which in this day and age is a really good thing.

February 11, 2018
Unprompted review
Kleenheat logo

Reply from Kleenheat

Hi Maree, we're so glad to hear! Do get in touch if you ever need our assistance and have a great day.

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