I have been a customer with Kleenheat for over 5 years. With no complaints up to now. Suddenly, this month my account tells me that Kleeheat is doubling my monthy payment. Yes, Double. No prior warnin... See more
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i put one because I cannot put zero star....Do not deal with Kleenheat!!!! bad customer service, rude attitude shown by the customer service officer for just enquiring on invoices. Invoice rarely... See more
Company replied
Worst company to deal with, don't get details right and then end up with a big bill. They got email incorrect so we never received bill and did not realise that new Tennants at old property had no... See more
Company replied
Generally, their service & product delivery is excellent, though improvements need to be made with regard to billing/finance outbound communication to customers. The Finance teams need to view custom... See more
Company replied
Company details
Information provided by various external sources
Kleenheat is part of Wesfarmers Chemicals, Energy and Fertilisers, one of eight divisions of Wesfarmers Limited, with origins dating back to 1914. Whether you own your home or you are renting, we offer uncomplicated supply of LPG and natural gas. For 60 years, Kleenheat has been supplying gas to thousands of homes and businesses across Western Australia and the Northern Territory. So whether you're connected to the pipes or a cylinder, we've got you covered
Contact info
Campus Drive, Murdoch, 6960, Perth, Australia
- 13 21 80
- www.kleenheat.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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i put one because I cannot put zero…
i put one because I cannot put zero star....Do not deal with Kleenheat!!!!
bad customer service, rude attitude shown by the customer service officer for just enquiring on invoices. Invoice rarely received but they still charge for interest.
They never able to waive interest because they always argue that it is our fault.

Reply from Kleenheat
I'm very happy with my Kleenheat…
I'm very happy with my Kleenheat service, although I was a bit unsure with the introductory deal that saw $100 taken as a Direct Debit from my bank account until the next reading!
Fortunately four months later, I'm still in Credit. The system works - you just have to be patient and believe the initial consultation if you want to make greater savings.
Thanks, Kleenheat!
Go with Kleenheat
Easy to deal with, quick delivery and ver reliable.

Reply from Kleenheat
The best thing about Kleenheat is the great discounts on price.
The best thing about Kleenheat is the great discounts don’t disappear after 12 months - they continue. Same gas, Best price!

Reply from Kleenheat
Great company
Great company - very easy to transfer over and now no big bills just regular payment each month with discounts. What more could you as for. I have saving ever since transferring.

Reply from Kleenheat
Glad I moved to Kleenheat!
Great discounts and a WA company to boot.
The changeover from my previous supplier was smooth. Have been with them for nearly six months.
Easy to use website and regular email updates.
Glad I moved.

Reply from Kleenheat
Top customer service is a priority for …
Top customer service is a priority for Kleenheat, as demonstrated on every dealing I have had with them to date. can't fault the service.

Reply from Kleenheat
Recently changed to Kleenheat and no …
Recently changed to Kleenheat and no issues so far. Will wait to see first bill and if the savings are up to what was advertised.

Reply from Kleenheat
Food for thought
Hard to review or rate a company you barely have contact with. Not that it is a bad thing in every bodies eyes
Bills come via email, Payments are made by direct debit,
Really as a customer you have no contact with the company.
Some people may like this and some people will feel that with no connection to this company their mind set will be, "No need to have loyalty to a company" you do not see. Unless you take notice of an advert....
Food for thought

Reply from Kleenheat
I have only been connected for a few …
I have only been connected for a few months however so far no issues.

Reply from Kleenheat
The only WA owned gas provider
The only WA owned gas provider AND their 25% discount (28% with RAC membership) is valid indefinitely - compared to AGL and Origin's discounts that are only for the first 12 months of your connection.

Reply from Kleenheat
No issues
I havent had any issues and when I have had questions, they are answered and dealt with quickly.

Reply from Kleenheat
since I am partially deaf its great to …
since I am partially deaf its great to find a company that you can under stand

Reply from Kleenheat
No issues
No issues, haven't had to contact them yet. Good communication via email newsletters

Reply from Kleenheat
KLEENHEAT GAS - YAY
Great company and great to see other players in Western Australia so there is no longer a monopoly - I love the monthly direct debit average over a year, great initiative bills not forgotten and no spikes in accounts.

Reply from Kleenheat
A great company to do business with!
Pricing is good a and the customer service has always been great.

Reply from Kleenheat
I have now been with them for over 2 …
I have now been with them for over 2 yrs , never had any reason to question the account or easy payment opportunities. the have been very nicely been able to support local sport etc in the wa area which i like not instrusive in any way.

Reply from Kleenheat
Easier to manage finances with a …
Easier to manage finances with a regular monthly commitment rather than a bill every couple of months. All good.

Reply from Kleenheat
Kleenheat is just awesome all round.
Kleenheat offers fast friendly service. They have some awesome incentives as well. When I first signed up with them, I took the $50 towards your next bill offer and got my first bill free of cost. They also eun some really awesome competitions as well.
And I find their pricing to be very competitive, which in this day and age is a really good thing.

Reply from Kleenheat
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