knowhow.com 

I’ve never had a problem I’ve been with knowhow for over 8 years now yes sometimes there phone are busy but always had someone happy to help.
Today I had to ring because my tv has broken down and some answers straight away.
If I didn’t have knowhow I think I would be crying today because I know I haven’t got the money to go out and buy new one
Just wanted to say thank for the great service I’ve had off you guys

I have been constantly ringing the know how team for 2 weeks regarding faulty fridge freezer. Been repaired 4 times before so had to get stroppy. Had a different answer every time I rang. Was told yesterday(19/1/20 ) by a line manager I will be issued with a voucher code but the system is down I will leave a message for it to be dealt with as soon as system is back up running. Still not heard anything Monday 2.45pm How long does it take to issue this voucher.

Have made 5 phone calls over 3 weeks to get my cooker valeted as part of my care plan. Each call lasts over 20 minutes before I give up. So I tried the sales team this morning to see how long they take to answer if they think you're going to buy something - 30 seconds! The hopeless person I spoke to would not listen to my complaint, or give me the name of someone in authority to complain to, but said he was transferring me to a 'priority line.' Utter rubbish. 17 minutes later I gave up. Then tried the complaints procedure on their website and after going through another system of pressing various buttons only to hear that as my cooker was bought in store I have to contact them. And guess what, you cannot phone the store because they do not publish the phone number. So I've got to make a 32 mile round trip all because I want something I'm entitled to under the terms of my careplan, which I pay for. Currys/Knowhow need to take a serious look at their management team and replace them with someone who can remedy this complete shambles of customer service.

Even 1 star is too many. Absolutely useless. Still trying to get a washer dryer repaired 1 year on. Currys and Knowhow using any excuse under the sun but still taking payments from the bank. Will never shop with them again.

Need to get onto my policies section of Team Knowhow so I can check policy cover but cannot do it online as their system is down! I have been trying to do this for 2 weeks now what a joke!!

They Collected my LG tv for a slight fault. Its come back today all damage around trim tv screen damaged and cracked in corner, and it wount even turn on. So rang them straight away to be told I've got to wait for them to come and collect it again and do all the repairs. Got to give them 28 days from my first call, to see if I can get a refund. Been without a tv now will be nearly 4 weeks. Shocking service. TV looks like something out of a skip now thanks to them

Washing machine broke down on Monday. Phone Team knowhow to arrange a repair they say can you be in Thursday for an engineer to be in - he will phone you 30 mins before. Waited in until 4.45 - no call. At 4.50 he arrives, inspects the washing machine and says it needs a new motor and circuit board, he'll order the parts and phone me about sorting a time for repair.
Waited until 7.45 PM , no call back.
No call today either. I call them today wait 40 mins on hold only to be told that the engineer hasn't sent his report in and they cant get hold of him. Can you call us back later? Meaning I have to sit on hold for eternity again.
Sorry theres not much we can do was the best excuse they had. What a joke.
So now I have a broken washing machine and no idea when it will be fixed.
Absolute clowns.

If I could give this team zero stars I would. Shocking service since the start of December regards my Samsung tv. Complained on December 29th and STILL no response! Warranty talks about replacement in vouchers so why are they trying to fob me off with a grade B Tv when a new one was offered? No, no, a thousand times no. I have today emailed the CEO, I honestly doubt whether it will invoke a reply..... still without my tv...... seriously avoid! DO NOT USE!

It took them weeks of trying to fix my computer, even after telling them that it may have been my fault because I ignorantly deleted the drivers when I reformatted it. I was reinstated with a new computer, but I am still not pleased with how long it took them to find a solution.

Sent off to repair a laptop and had it quickly fixed as well as able to see the live updates of the repair on there website

Absolutely shocking pick up and delivery service. Rude and obnoxious delivery drivers who didn't put the TV into any protective packaging after I was told that would happen when I called to report the fault and arrange for it to be picked up. They also manhandled the TV banging it on the door and door frames on the way out. All they kept saying was 'we are on the clock' repeatedly and aggressively and then, after I ticked the box to say the TV was in good condition as I signed on the pick up receipt, they then ticked the box that said in poor condition and when i questioned why I was told it was to 'cover themselves'. Absolute disregard for me as the customer.I was supposed to receive the TV back today, but was called by the delivery driver to say they were 10 minutes away, only to get a call back 5 minutes later to say that the 'office' had called them to say it wasn't on the truck and I would get a call back to arrange a re-delivery. I have called them at least 6 times now and I have been told they don't know when the TV will be delivered back until the truck gets back to the depot and the computer system is updated so I am supposed to be getting a call tomorrow morning and so I have no idea what's going on. Don't use them and always check to see if electrical companies use them as their repair service. I won't use Curry's pc world ever again because of their use of team Know How, which is a contradiction in terms as they seem to know nothing at all. Cowboys could do a better job. Disgusting and I will be reporting them to their ombudsman and going to curry's for a refund.

Rang for a refund on a policy as we were moving house, they sent the refund to the wrong address, despite assuring us 3 times that they had sent to the correct address. Now want us to wait another month for this refund despite a month of shocking service from numerous telephone agents in the meantime. Avoid like the plague

So I put a complaint in online and got a response saying this would take up to 6 days. 6 days later, no response. They are dreadful. Never dealing with again

Delivery of a top of the range LG Fridge Freezer: The bottom line is that they had to remove the doors to get the fridge freezer into the house. Once in with the doors back on, the plastic cover that covers the wiring to the doors and the hinges had to be replaced. I could see that getting the wiring for the left hand door back under the cover was a tight fit, but the driver who replaced it simply hit it hard to knock it into place. After they had left, I started the process of installing but thought I'd check that the wiring connectors had been replaced correctly. I removed the plastic cover mentioned above only to find that a thin wire in the bundle of wires underneath had been severed and the earth cable not attached correctly. It's pretty obvious that the bottom edge of the plastic cover had simply chopped through the wire when being knocked back into place. A photograph of the damage is available if required by Knowhow. I'm simply glad that I discovered this early on before going to the trouble of plumbing in and switching on, as presumably something would not have worked.

I probably wouldn't have mentioned anything else if it hadn't been for the damage above, but apart from that the two drivers argued loudly on the driveway and the new fridge, albeit still in its packaging, was handled pretty roughly on the driveway - let down to the ground with a 'bang' when being moved with a two wheel trolley.

The whole experience has now left us angry and disappointed. I received a call this morning to tell me that there are no more in stock and they won't be in for another two weeks. The alternatives were to stare at a useless fridge in the kitchen which I can't use or have it collected and refunded. I've been offered a 5% goodwill refund but our confidence in Knowhow is now so low that we simply don't want to risk another dreadful delivery experience with all the accompanying stress, so we're taking the refund - I can have my new fridge much sooner by buying it elsewhere. Let's hope I don't get the same crew back tomorrow to collect the damaged one. They also left marks on our kitchen floor which I didn't mention to Customer Services as I simply lost the will to talk to them any more.

The worst delivery experience in my life with no exaggeration. I would never buy a large appliance that required delivery from Currys again.

Bought an LG OLED TV at the end of 2016 and had substantial image retention and colour issues (especially reds). I have the monthly insurance provided by Team Know How purchased through Curry's.

Contacted them fully expecting them to say it is not covered based on comments on here etc.

To my surprise they said it should be covered and arranged a collection for 2 days time. TV was collected as expected, received a call 2 days later to say they would need to replace the OLED panel. However, LG no longer manufacture the 3D panel so wanted to check I was happy to have the latest 2D panel installed and £150 worth of vouchers in compensation for loss of functionality (never used 3D anyway, lol).

TV returned 3 days after that and is as good as new.

Happy Customer

AVOID AT ALL COSTS -

Just found out I had somehow signed up for a Knowhow Cloud storage account last year when I received an email reminder that the renewal (£40) would be coming out next month. As I had no recognition of signing up for this I immediately checked it was a legitimate company and sent a them an online query form asking them to cancel any subscription.

It's now been a week of back & forth of their customer service team talking in circles. Even though I requested a cancellation on the same day I received a reminder, which was exactly 30 days prior to the next charge (and they have repeatedly said a cancellation request must be made at least 30 days before) -they have been implying I might still be charged as they have a process for confirming cancellation and this took them a week with me. So if you want to cancel make sure you do it 35-40 days prior to renewal or they'll most likely find any reason to ensure it's delayed so you still get charged!

Their customer service & attitude is atrocious and rude,their responses to emails never answer the question being asked as if they've been told to avoid answering anything specific, it took 5 emails over 5 days to confirm the account had even been cancelled! When requesting to make a complaint about their customer service/handling they again avoided confirming in their response that a complaint had been raised and then when I asked again, they queried if I still wanted to complain and asked what the complaint would even be for(!?).
It's as if they expect you to just forget and if they don't mention it again it doesn't need to be done!
Every response comes from a different person, so you never have a consistent adviser, which seems like a way for them to avoid taking responsibility as it was always my colleague said this or that.

I'm still waiting to find out if i'll be charged for the next subscription, no doubt i'll still be locked in an email battle with them, only to find out when it comes out of my account.

TV was less than 5 weeks old and stopped turning on. Was sent for repair and delivered back to store having found nothing wrong with it. Tried the tv in store and still wouldn’t turn on. Currys staff member’s believe the TV hasn’t even been looked at as it’s still packaged on the original wrapping they used to send it back. Know how are advising there’s no fault but I’m left with a TV that doesn’t work but apparently there’s no issue with it. Disgraceful service. Still awaiting a resolution.

I brought a washing machine 5 years ago and have been paying insurance for it ever since I was told if ever a problem they would come out in 2 days I also have this in writing my washing machine broke on Saturday 11th and can’t get anyone out until 20th So I phoned knowhow back and was promised a new machine today the 14th but when speaking to them today was told that I can’t have one and have to wait for engineer think I have been mis sold insurance and really not a very happy customer

Bought a LG tv in store had to wait a week for delivery as it was not in stock it arrived last Friday two guys pulled it from back of van over other boxes , got in house unpacked it and left after hooking it all up and putting it on wall turned it on to find that the screen was cracked , I rushed to the store and explained the situation , I had already got rid of old tv so had no tv at all my son was coming home from hospital and this new 55inch tv was a late xmas present for him , so I asked if I could get another tv well the salesman told me that the tv I had ordered was now out of stock and he couldn't give me a time scale for when it would be in so I looked at another LG but it was 170 pounds more than the one I had ordered , so I asked the salesman could he do anything for me maybe take a little off for all the trouble I had been through but he just looked at me and said no way , now I needed a tv for my son he had been through a lot and I couldn't let him sit in room with no tv to play his games on , hes not allowed out for 3 months at least so its bad enough , I was just looking around when another sales person a young girl came upto me asked if she could help , I explained my situation and she showed me another LG 55inch tv not the same model not as nice looking to be honest but basically the same tv but cheaper so I took it , she was upset that the other salesperson wouldn't drop the price of the tv I had wanted I know it was 170 pounds but he could have done something as it was there delivery drivers who broke the first one by the way they threw it about in the van customer service was so bad no interest in you unless I was going to spend more money he didn't even show me the other tv well their loss my wife needs a new laptop as does my son for uni and I want a soundbar for under the tv , we wont be buying them from currys and we will be advising our family and friends to stay well clear of them

I've been a Knowhow customer for around 3 years, and I have to say that the service that i've received from them has always been really poor.

We had a problem with our freezer which took them around a month to get the parts for and fix, which was bad in itself, but the biggest issue has occurred recently.

In October 2019, I noticed that Knowhow hadn't been taking a monthly Direct Debit for my insurance, I contacted them to ask what was happening and when I spoke to them about the payments, they said that they would renew my policy and that the whole process would take around 28 days, I didn't hear back from them, and then contacted them to find out what was going on. When I spoke to the customer service agent, he told me that my policy had now elapsed and that I wouldn't be able to get another policy through them. This is despite the fact that I was told that a renewal would be sent to me.

I feel like Knowhow don't care about their customers, and don't really know what they are doing. If you are considering to buy a policy from them, don't, go somewhere else.

Bought oled tv from curry’s last July 18 months ago it has developed what can only be described as a green blob in the bottom left hand corner I phoned curry’s who arranged pick up of my tv . I’ve received 3 text messages saying it’s been repaired and will be delivered 8th January between 7-30 and 11-30 ....what a joke no delivery I booked the day of work and have lost a days pay I received no message from team knowhow as to why it’s not been delivered so I phoned up and some very rude Indian lady told me it’s been changed to Saturday no warning if I hadn’t have phoned I’d never have known so here goes I’m waiting today to see if it get delivered if not world war 3 will be a reality 😡😡😡