knowhow.com 

If I could give zero stars I would. Carphone Warehouse team gave appalling customer service. I guess if you effectively leave three barely adult individuals in charge of a store, you are going to receive the terrible customer service we did. Not to mention made to feel like criminals as they discussed how some people claim on their phone insurance and sell the new handset. Unprofessional and unsatisfactory.

Do not give your card details to Curry's, PC World or Dixon's Carphone Warehouse

I bought a laptop for my daughter in 2014 from Curry's. I signed up for one year of knowhow cloud storage. I have just discovered they have used my card details to remove £40 per year from my account since the initial purchase. I have now contacted the knowhow team 8 times asking for the account to be closed and my card details to be removed from the system. To date they have refused to do this.

I have now received a reply asking me to give my name, address, e mail and contact details. This is somewhat surprising since I gave this information the previous 8 times I have contacted them. I would also point out that 4 of these contacts were initiated from within the knowhow account. I suspect this response from Curry's is aimed at giving the impression of addressing the complaint without, in fact doing anything.

Never known customer service like this. No clue whatsoever. Ist claim on knowhow cover in around 9yrs. Service is dire! 100% disappointing! Knowhow changed the collection 3times. 1st Excuse on the collection day “Theres no special box to carry the tv so we cant collect it” (phone call on the morning of collection) 2nd Excuse “Didnt turn up the following day when agreed with the driver” 3rd time “change time after sending confirmation only 2hrs earlier” They Never brought a temporary TV as promised neither and after all the no box for the TV excuse - they only bubble wrapped it up anyway. Now Less than 24hrs later... now my TV is getting delivered. mmmm! How can this be fixed given the fault.. unbelievably Very poor Service!!

Sunday, the 5th of January 2020 I had a fridge freezer delivered to my ground floor flat From curries it was delivered by two drivers from Know how they unwrapped the wrapping off the fridge freezer wheeled it to the front door took one look at the freezer and looked at the front door and said to me that won’t go through their turn round and walked off got back in the van and drove away I’m 66 years of age my partner is 68 years of age they’ve left us with a fridge freezer at the front door Not knowing what to do next We looked at the freezer we took the two drawers out open the doors on the freezer went straight through the front door no problem we had to manoeuvre with it into the kitchen by ourselves if this is know how’s policy what happens when you deliver any anything to somebody’s house then I’m afraid I will not recommend know how to anybody and I will be putting an official complaint into curries Yours mrN Birkett

Ordered a new fridge freezer due to my current one being faulty and outdated.

Placed an order for next day delivery and was charged £30 for the privileged.

I later received a message to say that my delivery would arrive between 15:40-20:40.

After receiving this information, I disconnected my old appliance, ready to be collecting by the same company for recycling and placed my cold/frozen items into cool boxes etc..

After sitting around waiting all evening and with no communication, I then went online to track my order only to find it now states “my order will delivered on Thursday” (2 days later than planned)

Brilliant!!!

Ended up wasting a lot of food!!

But what I find most annoying is I the fact that I was charged £30 for this service!!

Customer service wasn’t very helpful after I called! You could just tell by the tone that they couldn’t care less, but in all fairness, they probably have to deal with constant complaints all day!!

Curry's team know how .. to reduce you to tears. They are rude unhelpful and do not care. I was left in tears first new beko cooker that was delivered to me was broke waited nearly a week for replacement. That also broke within the month of purchasre.
Team know how told me they only could help if I accidently broke it then terminated the call said call beko. Did this beko told me I have to wait seven days for someone to come and look at it
. I cook for me elderly parents. I did tell them this. Both beko and know how Curry's have left me with a new broken cooker and unable to cook for my elderly parents. I am so upset.

Wouldn’t even entertain these people they are a complete and utter joke we have been without a tumble dryer for nearly a month because their engineers can’t do they’re job properly as said in my previous review. Have emailed twice with no response have rang and rang and customer service aren’t helpful or interested. Will be now in contact with ombudsman as we are paying a service you are not providing and will be claiming for loss of earings from having to have time off work for your engineers to 1 not know what they are doing and 2 can’t be bothered to turn up and use the excuse they have broke down the same excuse they gave someone last week because they couldn’t be bothered to travel 13miles to the next job because they wanted to go home!! AVOID AT ALL COSTS AND SAVE YOUR MONEY AND GO ELSE WHERE!!! COMPLETE AND UTTER JOKE THIS COMPANY IS MY 3 year old son could run it better than the monkeys they employ here!!

I have had an awful time with this company.

*Washing machine delivered and installed by team knowhow
*On 3 December the washing machine leaked and flooded the neighbours bedroom downstairs.
* Customer service told me to pay for a private plumber to fix the problem and assured me that the cost would be reimbursed.
*The plumber confirmed that the leak was due to a faulty installation. He said the jubilee clips hadn’t been fitted properly.
*I have a video of the plumber confirming this. It is also in his written report and I have photographic evidence.
*Despite all of this evidence team they denied liability on the basis that the leak was caused by a SPLIT pipe!
*Not one single person from curry’s or team knowhow has been out to inspect the pipework since the leak so I have no idea where the idea of a split pipe has come from.
*i have emailed and called team knowhow almost every other day who agree I have good grounds to overturn the decision but they cannot do this as it’s the site manager that makes the final decision.
*i have chased this for weeks but am getting absolutely nowhere. The site manager is still denying liability and I have still not received reimbursement of £160 that i paid the plumber despite an assurance that this would be reimbursed.

Apparently, it’s the the site managers that make the final decision. Despite sending an abundance of evidence they have not admitted fault and keep fobbing me off. I have spent several hours wasting my life on this situation, I am £160 out of pocket as a result of the plumbers bill and I have a disgruntled neighbour who has suffered property damage as a result of the leak.

I wouldn’t even give this company half a star!

Stay well clear.

Mat, if you’re reading this please speak to Peter, Stacey, Deborah, Tony, Naeem or Andy in the team knowhow property damage customer service team. My name should be easy to remember and I have called and emailed so many times so they have all the information that you need to investigate this matter!

Diabolical. Lost two days of pay so far sitting around waiting for them to come. Zero communication from them - you always have to call them and wait for 30 mins on hold. They honestly don't care about you in the slightest.

Utterly inept. Avoid like the plague.

Delivered a bosch fridge freezer with dent in bottom Door and was told I would be contacted for the door to be changed. A month later and nothing so contact customer service and drive did not not any damages so I went into the store spoke with a manager (showed him pictures of the driver taking pictures of the damaged door). He then organised a replacement.

The replacement arrived with a disgusting attitude from the delivery driver who then mentioned he was the original delivery driver and said there wasn't anything wrong when he delivered it. Mentioned to him I had pictures and signed stating damaged door and his attitude continued to be very poor. Won't be using currys for deliveries again appalling.

Got a text to say TV had been wrote off and we should receive confirmation of voucher within 24 hours, we still still haven't recieved these details. I attempted to contact Knowhow but been on hold for over an hour.

Took out a 3year know how warranty on my freezer I purchased in 2017 started to have issues with the door so had someone out from know how to replace the door when I was a work came home to find the door All marked up and had been fitted by a amateur so I had to refit myself and it still Didn’t fit properly so contacted know how and I was told I would revive a call back ( never happened) finally got to the point when I was offered a new one so having paid £359.99 I found the nearest match to my original as I had been discontinued costing £349.99 so I thought that’s ok I’m within budget but when I when to the store to order ( that you have to do so costing me time and fuel ) I was then told that they had decided a suitable replacement was £340 and that’s all they would be paying so after 30-40 minutes arguing I had to pay an additional £9 to get a replacement freezer for the one I had insured for £359.99 ? I’m now chasing them for a refund for my £9 there get out clause is it’s not an insurance policy based on cost but on product but the £340 was not the same spec in my eyes I needed one 175cm tall and there replacement was only 167cm but they wouldn’t budge so I recommend not taking any know how protection out as it is no protection at all

JVC tv purchased from Currys 18 months ago.
I was forced to do a system/Software update on it or else the banner informing to do this would not go away.
Now the TV is useless, any button on remote control turns off the tv and it comes back on again in about 10 seconds. Can't change channels, can't alter volume.
Spoke to someone on the phone who said they are unwilling to do anything about it as it was out of guarantee.
I can understand this, but as I was forced to update and obviously a manufacturing issue I thought they might be willing to help.
After being a Curry's customer for many years, I will no longer buy anything from then again.
I thought The Consumer Rights Act 2015 protected customers from this sort of thing. I'll be looking into that shortly.

If I could give lower then 1* I would.

What a farce bunch of imbeciles these lot are.

They will take your money but when it comes to repair or writing off they will try to wiggle themselves out of their responsibilities.

5th repair on my surface in 1 year and half, 3rd in 3 weeks, yet their incompetent technicians fail to read notes and contradict their own report and work.

Won't follow its own agreement under "bad lemon" or writing device off within 14 days of repair.

Hope the company goes bust.

Don't even deserve 1 star. Thought we'd treat ourselves to a new TV, never had a new one only something small and hand me downs so splashed out and spent 350 then a further 100 for insurance,what a mistake!! TV behaved bad from getting home, very slow but intermittently, then when it got unusable i took it into local store in November, it took 13 days to be repaired (faulty main board,replaced), said attempted delivery on 7th dec, so another visit to local store as was on hold for over 50 mins on phone, lad in shop said would be ready mon or tues at latest, finally due for delivery on the fri 13th, went to shop and they said they didnt have it, after a long search they had it after all? So after all that it turned out it didn't fix the problem which was evident as soon as i got it home and set up,so then i took it back again where they have had it over christmas, the store requested it be written off and told me to call and clarify that with the teamknowhow team over the phone once sent off but they went ahead and supposedly fixed it, i have no confidence in the TV anymore and even less in Currys and Zero in Teamknowhow, its been over 7 days and i still dont have my TV back and its now jan the 4th surely its longe than a week so i get a replacement unit just for the constant inconvenience???!!! Avoid at all costs.

I was so close to buying a TV from Currys with their insurance. But after a few of these comments, I've changed my mind.

Do not use their serving & repairers,I had my laptop looked at for full repair which I bought from there stores,they only did parts of the repairs and kept telling me to pay again & again to check last repair, telling me I’d get the charge refunded if the repair didn’t need doing.
I finally came to my senses and sent a complaint email to them, which they ignored, then phoned me to say if my laptop was not picked up it would be thrown away in 28 days!!!!!!!!
Got it home and it’s not working!!!!!!!!!

I honestly wouldn't even give them 1 star if I had a choice. Currently on day 21 of no TV. We have been lied to, told our TV had been repaired, then lost, then found, then couldn't be repaired? So we would get a code..... That was a lie as well! Then a phone call telling us what TV we was getting, and it would be delivered on 30th Dec.... Nope. Phone call to say the 31st...never heard anything. Finnaly get through, and the agent hangs up on me. Husband goes in store and it gets rebooked for today (3rd)only you've guessed it. Nothing. Apparently now booked in for the 7th. Will be taking this complaint further.
I am am cancelling all direct debits with them, and will not be using them again, and if I was you I wouldn't bother either!

Wouldn’t even give 1 star. Sent back JVC tv for repair as only 8 months old and didn’t have a picture. Had for 5 days came back and still not working. Told I don’t have any rights and the tv will have to keep coming back for repair indefinitely with no chance of a refund. John was so rude and sarcastic a implied I was lying. I think it’s a scam to avoid refunds and replacement of faulty goods. Avoid Curry’s for there appalling aftercare. Trading Standards should investigate.

Knowhow don't know anything! Delivered the washing machine but don't know how to install it ending up installing it myself. 😤