knowhow.com 

An absolute fraud of a company . Have been taken money from account each year now for a laptop we haven't used for at least 2 years , no online sign in to cancel policy , make it hard for customers to access account , Tried to cancel the payment with bank but no way of doing so.

Fraud fraud. They never fix my item and didn’t give me my money back. Lost £2150 with in a month of purchase v

I bought a new Hoover Washing Machine via Currys online on the 27 Nov 19 and on the 1st Jan 20 one of the drum paddles sheared right off exposing sharp metal within the drum thus making it totally unusable.

Due to the bank holiday I could not report the fault unti the following day. I waited on hold for just under 15 minutes before than going through all the details of the fault, serial number of washing machine, my name address etc etc to only be then told that an engineer would not be able to come an "inspect" the washing machine in 6 days time, no time slot available. After explaining that I have 2 young children and I do not have a spare washing machine just in case my brand new one bought only 33 days previous breaks down, I was just met with "yes I understand this is frustrating but that is the only slot we have available".

I know for a fact the problem will not get rectified on the day either as the machine will get "inspected" even though I have already explained what the issue is and he/she will then have to no doubt order the part and come back at a later date.

So now I will have to make several trips to the laundrette over the next 6 days and drag my 5 month and 4 year old boys along with me.

Really bad and non empathetic service.

I would honestly give this zero stars if I could. I pay £13 a month for your insurance package. You’ve had my sons laptop 2 weeks and you still haven’t got the part to fix it. Today I call up to ask for a write off code to be told I could be waiting another 2 weeks for that to arrive! My son is autistic and is not coping without his laptop as his life is programming. He also has 2 assignments for uni to get done by 15th January and you just say well that’s our policy. Your policy is crap and not worth the paper it’s written on! People can’t go 1 month without their laptops if they use them for their job or uni! No one has been helpful and no one who answers the phone seems to give a damn. What the hell am I paying for?!

Ordered Samsung fridge freezer for delivery on Monday 30th. Told it would be delivered between 1510 and 1910. At 1930 phones team and was told (yes you guessed it) Driver out of hours. Checked this morning and found delivery rescheduled for 8th Jan. Phoned team again and managed to get delivery for this Friday. Later found out that my neighbour is having a fridge freezer delivered Thursday. Phoned team once again and suggested it made good sense to put my item on the same van. Good sense doesn't appear to exist with this company. No amount of discussion with the customer service assistant would persuade him to try and contact depot. So driver will have to come back the following day, wasting his time, fuel and additional air pollution. Lucky for this company they don't have a quality system, as any auditor would have a field day with non conformities.
Finally I have had to get my neighbour to store my frozen foods. I would welcome a response from Teamknowhow.
KRam
Dear Gemma
Thank you for the update, but you miss the point. The lorry only need a floor area of 0.7 sqm to get the fridge on board. The driver would be dropping 2 items at one address and a simple call to the depot could have achieved this. But common sense is lacking at team know not a lot.

This fix and repair service that I pay for is for nothing they told me yesterday it’s only for accidental damage and that’s for my fridge drawers. I’ve Phoned the manufacturer to book engineer and made a complaint. I looked in the policy and it said that if the product not fixed in 7 days then replacement given. I want replacement in 7 days or money back. Discusting service advisors

Do not under any circumstances use these people.
They take funds from your account even when told not to and do nothing to answer your complaint, 5 years of charges for something i have never had, and hide behind emails they cant prove they sent. Nothing short of theft

Got a 3 year service plan on a new dish washer, which included 3 free cleans (1 each year). They came out once, after I phoned them and performed a clean. I watched them carefully throughout visit, but service team didn’t know how to take filters apart (piece that spins around at top of dishwasher. Basically, they wiped dishwasher down, surfaces and inside - same as what we can do ourselves. I don’t think the team have been trained to clean dishwashers properly, but did best they could, so didn’t bother to get them out for remaining two cleans.

Purchased a Hisense TV from Currys online. It lasted around 33 Days and power went. Contacted them and they advised as it was over 30 days they would need to repair it. They collected TV on 17 Dec and advised they would return it on 24th Dec Xmas Eve. No call received xmas eve, so i called them to be told. Oh, we need to order parts to repair this new TV however. We don't know When they will be in stock! Basically leaving me with no TV that i just purchased brand new 33 days previous. Currys / Knowhow Customer Service is diabolical. In this cut prce retail industry service is key. I would suspect this will be one of the retail casualties of 2020 as they are so well behind competitors. I purchased based on Currys however this once great company now a shambles.

First time I have ordered a washing machine through Curry’s and KnowHow were the delivery company. Booked to be delivered 28/12/19 and given a time slot. Great! Did not turn up at all! No phone call or message from them either. Eventually got through and spoke to a human this morning. Now I understand drivers run out of driving time-BUT it does not mean that they can’t notify me that it would not be delivered. They will not deliver until New Year’s Eve! Tried for earlier but was refused. I asked for compensation because of the muck up and I was told as a gesture of good will they would give me £10. I pointed out it was not a gesture of good will as it was their muck up and poor communication. So now I have to wait longer for a very expensive machine. Will never use again! And if curry’s continue to use them then that’s them also that I won’t purchase from again either!

I left 1 star as it insisted I had to however I personally rate it at zero.

Purchased an LG Television during late October 2019. Television worked fine until 32days old and then vision and sound just continually went off. Reported to Knowhow who advised some correction methods and said TV may need to settle, but sure what from but took advice. Conducted correction methods and issues returned immediately but left it a few days to see if any improvement. Sadly not.

Contacted Knowhow who said I could not replace TV as it was over the 30 day W warranty period and had to go in for repair to Newark. Arranged an appointment and asked that engineer call with an hours notice, no problem said operative. Sadly on the day of the call I had to go to work so called and cancelled my visit and re-arranged for an alternate date. Received a call same day from engineer giving me 1 hours notice, not a problem he said that call had not been cancelled with him.

Day prior to that of arranged visit. Text received, we will be with you at 7.55 - 11.55am. I’m also getting a call as requested so thought great, nipped to office as its only 15 minutes from home and get a call from engineer who says he’s outside of the property. I said that I’d asked for a 1hr notification but this engineer informs me that he doesn’t do them and it’s not company policy (previous visit they did), can you wait please I’ll be 15 minutes, no came the reply and off he went.

This resulted in a trip to our local Currys store where TV originally purchased from. Ps it’s now been broken 1 week. Store very helpful and arrange for a new collection date, thanks store, extremely helpful.

Day prior to that of 3rd appointment. Text received with notice that TV will be collected between 1600hrs & 2000hrs.
Day of call collection engineers arrive at 14.30hrs. My wife explained that text was 4-8pm and lucky we were home (she was off that day) which was answered with “no love, we drive back to depot at 4, none of ya Collect at 8pm” so I think staff and employers need to talk.

So in 16th December my TV that has now been broken for 10 days was returned to Knowhow for repair.

Did you know all repairs are conducted within 7 days. If not your kept up to date.

19/12/19 engineer calls asking what issue was as he didn’t seem to know, explained and he was confident that he knew issue.

On 20th December a text received that Knowhow hold 95% of parts but the part needed for my TV wasn’t in stock and it was being ordered and I’d be kept up to date.

Now here’s the good bit, if your product can’t be repaired within 7 days you can claim a new item. So on the 7th day I called Knowhow for an update.
Is my part available? No
Will my TV be repaired on 7th day? No
Can I claim a new TV? No
Why not? You are not over 7 days, call back tomorrow.

8th day of repair.
Is my part available? No
Will my TV be repaired on 8th day? No
Can I claim a new TV? No
Why not? You are not over 7 days.
Yes I am. Monday to Monday is now 8 days! Not in Knowhow calendar I was informed, it’s 1 week therefore 7 days. Call back tomorrow

9th day of repair
Is my part available? No
Will my TV be repaired on 9th day? No
Can I claim a new TV? No
Why not? You need to file a write off claim which takes 5 days to handle however due to Xmas day, boxing day and New Year’s Day we have to tell you it could be 8-10 days before it’s considered and it might be refused.

Why? Well An assessor will value it to see if it’s still worth the same as you purchased it for.

This is a £1300 television that worked for 32 days and has now been broken for the same period.

Can this be escalated please. I could go with a TV for Xmas? No sir, we don’t do queue jumping. It’s like going to cinema to watch a film and if you pushed in then those you have gone before would not be happy.

I’m not at the bloody cinema, I’m wanting my TV repaired.

So here we are. No TV over Xmas, no idea when we will be contacted, no idea if we will get our money back or a new TV.

A positive note is that Currys shop floor staff have fully agreed with me and are appalled at the service I have received. Knowhow after sales support and maintenance plan is useless

Delivered late, paid £35 to have my fridge freezer doors taken off and replaced to get in the door, I had to show the guy how to take them off as he was trying to prise the hinges with a screw driver to get the doors off, when they finally got it in and the doors back on the water pipes weren’t directed the correct route and where trapped against the foot of the fridge and connector On the water wasn’t joined properly, feel kind of robbed as I may aswell have done it myself

Would of given no stars if possible. Absolute joke company. Purchased cooker and paid for installation which was supposed to be delivered and installed on the 23rd Dec between 11.00 and 14.59.Team knowhow rang my son who I had purchased the cooker for and told him that the cooker wouldn't be delivered that day as it wasn't on the truck, whilst on the phone they said they could deliver and install the cooker on the 24th Dec between 9.00 and 12.49 which my son agreed to. At 19.27pm on 23rd Dec my son received a text message stating a delivery update that the cooker would be delivered on Sat 28th Dec. My son rang them and was told that the depot wasn't open on the 24th, this order has now been cancelled and a confirmation email received, let's see how long it takes them to refund my account. My son has purchased all his Christmas food shopping, so not only has his time been wasted but he wont be having a Christmas dinner this year, thx very much Team knowhow. I could think of a better name but wont print it.

Trustpilot reviews
Categories
My Reviews
My Settings
Help
LOG OUT
Alternate Text
Yvonne O'Donnell
GB
For companies
Overview Reviews About
Team Knowhow Logo
Team Knowhow
Reviews 31,454 • Average
3.5 stars: Average
Reviews
Excellent 49%
Great 8%
Average 7%
Poor 8%
Bad 28%
Filter by:
Yvonne O'Donnell
3 reviews
1 star: Bad
A day ago
Complete incompetence
On 26th Nov 2019 bought online a 43 inch TV plus a wooden stand also included payment for installation of both TV and Stand plus removal of old TV.Recieved message saying TV would be delivered and in stalled 3rd Dec.Items were delivered but team informed me that another team would do installation.
Later that day contacted cust serv who apologised and rebooked app for 10th dec.Team arrived and informed me that they were scheduled only to install TV ,but assured me that they rebooked me for frid 13th when a specialist team would do installation of all items .
Frid 13th another team arrived insisted that job had not been booked right and they had insufficient time to do job .They apologised and once again I was assured they had rebooked another app for 31st dec but may be sooner if any cancellations.
Contacted cust serv was assured that had app booked for frid 20th.Lo and behold frid came and went contacted cust serv who informed van had broken down but an app had been made for Sunday 22nd and I would be contacted that morning.
On Sunday morning contacted cust serv to ask if there was any idea when team would arrive was informed 3.05 till 7.05 .At 5.40 contacted cust serv again explained situation and again was assured that I was last booking on the list and they would be there by 6.30 .
Needless to say they did not .
I don't know what annoys me the most , what appears to be being mislead , lied to then given continual assurance that things were being actioned .
Meanwhile I am sitting in my lounge with 2 large unopened boxes waiting for installation.
Would not recommend this company.

A WARNING TO ALL
What a waste of time. Order will now be cancelled.
Compensation due.
Ordered a Freezer for delivery between 1pm and 5pm yesterday 21st December. We were informed that the delivery driver, would telephone thirty minutes before delivery. We were at home all afternoon, preparing food for new freezer: readyfro Christmas. No one phoned. At 4.30pm tracked our order to find delivery, by Dominic, would be LATE. Our car was in the driveway;all lights on; we waited. No-one telephoned to explain why we had NOT received our order. An email arrived from Knowhow team to say that they were unable to deliver? Responded with lengthy e-mail to customer services as we were requested to make another delivery time!
What a bloody nerve. As customers we should be telephoned. Solution is not have anymore dealings with such a shoddy service and make you own delivery arrangements.

I bought a dishwasher from Curry's, via their eBay, portal last December. Early November, a fault code appeared and dishwasher wouldn't start. I called Team Knowhow and they took all my purchase details and arranged for a local repair engineer to come out. After 2 call outs, the engineer put a report in, saying it wasn't repairable. I only found out this after calling them to ask what was happening as the weeks were passing by and I'd had no feedback. He said that manufacturers would be in contact with me. More than another week passed be, still nothing! I called last Monday night, and was told "it's in the hands of technical, I'll tell them to give you a call". Still nothing. So, Thursday night I called again (after being in a call queue for over 30 mins!), this time to be told I needed to call a different number! I called the new number I'd been given. This time I was told that someone would call me back as "they have technical problems and can't make outgoing calls". Someone did in fact call me back yesterday morning (this is now 5 weeks since my original fault call was made to them).. I was told that my dishwasher was a write off and would be replaced. He asked "have you got a pen...write down this number", telling me to take the number into any Curry's store and get a replacement dishwasher. Travelled 18 miles to nearest store today, gave them the code and they refused it, asking where I got it from, telling me it was the wrong format, etc. By this time I'm more and more furious! The young assistant in store was good, trying to help by calling the customer service helpline and they gave her a different number again to call. The manager in store refused to do the exchange because he said eBay is a different department. (How is it different when the young girl assistant had retrieved our purchase information from their computer in store?) I got pretty angry, demanding they do something. I had been directed there by Curry's own crap systems... Eventually, they agreed to help, but first we have go back in with the faulty appliance. We have reserved a different brand, better quality, which we will be paying the difference for. Tomorrow morning, we're going back to the store, to drop off and pick up... I have a feeling we're going to have a battle again tomorrow! The manager there was horrible, making us feel like criminals, no apology, no nothing! Poor young girl assistant was the only help we were offered, she did all she could. Curry's? Absolutely never again! Be warned people!

This company does not even deserve a bad review it it absolutely below that. I brought a heat lump dryer back in August this year, phoned the care plan department and was told it was down to manufacture to sort as under a year old. Repair engineer said part was going to take over 2 weeks to be delivered. Under my contract with care plan product should be replaced if over 7 days to repair. I have proof that the part is not going to be in within that time frame but care plan will not honour the exchange. Absolutely disgusted with attitude of staff there.

Worst customer service ever! Supposed to have an oven delivered today between 1-5. No delivery. Called the “helpline” which should be re-named the “unhelpful line”. Not interested, with stock answers to questions. Only thing they could do was book another delivery slot......... on Christmas Eve! Not had an oven for a week already, certainly weren’t waiting another 4 days! They said they would get the depot to call me, that didn’t happen either. Went to local store to see if they could help, they found out the reason for non delivery was “out of hours”. It’s all bulls**t. I had to buy another oven in store to take home & cancel my online delivery. Having read a thread on Facebook about knowhows appalling customer service, I’m now worried I’m going to have to wait ages for my refund. They’re quick to take your money but then provide a shockingly appalling service

Ordered a smart tv from currys/pc world via eBay shop. Delivery was scheduled for today 20th December. Waited in all day & no delivery. Phoned team knowhow & was in a queue for 50 minutes, only to be told that the delivery driver couldn't get his 7.5 ton van down our drive? Its a 43" tv I'm having delivered for my husbands xmas present, surely it could have been carried to our door & if not then had they bothered to come to & let us know they'd arrived we'd have carried it in ourselves. I've been told that they can't give me another delivery date as the van doesn't get back to depot until 7pm & the person I spoke to finishes her shift at 6pm. So I'm expected the ring again & be put in another queue for another 50 minutes or more whilst being charged 5p per minute, so running my phone bill up too. This is an absolutely atrocious service & never again will I place an order . If I don't receive my tv in time for xmas then I shall also be cancelling the order & asking for a full refund.

HORRENDOUS COMPANY. DO NOT USE!