knowhow.com 

Christmas in tatters after vist from install4all clowns

My parents have paid for a dishwasher plan for 15 years.(yes I know had I known they would have cancelled years ago!)
Both are very frail and in their 80s.
When said dishwasher broke down and flooded it was removed so the damage could be repaired but Mastercare/ connect told them it would have to be reinstalled so it could be looked at.
It was installed 2 days later and there was no contact until I called on their behalf on 16 Nov.
Various promises of vouchers,calls, repairs made but over the following week nothing occurred.
I contacted them again following week, more promises of vouchers and nothing received then a call from connect telling my parents to call out their own engineer to state the machine was not working so a voucher could be issued and this was at their own expense.
Still waiting for a resolution to this.
Despicable situation for elderly folks living off a small pension and virtually disabled. Totally reliant on the machines that they have.
I will never find this company again.

Never buy from Curry's.
Their customer service is abysmal. Team Knowhow really do know nothing.
I bought a Logik washer dryer on the 26th of January 2019. it stopped working in June. An engineer came to look at it and was there 5 minutes, said it was fixed. He did not test it.
Guess what? still not working. A different engineer came out a week later and said he needed spare parts and would be back in touch. It is now the end of November. Still not working. They knew that there were small children in the house and that a washer drier is essential, they do not care. I have just got off the phone with Team Knowhow, they have stated that they will now be sending a write off code. The operator could not tell me when this code will arrive. Please do not buy any white goods from Curry's ever.
How can any reputable company treat their customers in such a way. Next time I will buy online from anyone but Curry's

Warning! Please do not purchase this insurance! Then the accident happen they would just lie and say that its been misused and you just can not prove otherwise!!! This is just really unfortunate that we signed up for this insurance and been paying for a long time and we get nothing at the end, have to pay for a repair now as if we ve never had an insurance! For sure going for a different insurance and will cancel all with TeamKnowHow, possibly will try to avoid Curry's too as they are part of them. Upsetting!

Sent my LG 65” OLED tv away for a screen burn repair. The tv was in immaculate condition and looked like new. Upon its return I noticed straight away that the tv had been damaged, dented and bent near the top edge of the screen. So I refused the tv and asked for it to be sent back. To my amazement I then witnessed the delivery driver take the tv back in no box or protective packaging, bang the tv on the metal edged stairs leaving my apartment block, drop it on it’s edge onto the back of the delivery vans tail lift, use the tv as leverage to lift himself up into the tail lift, lean on the tv as he lifted the back door, drop the tv into a box with next to zero packaging, slam the tv up and down till it sat in the box properly and then finally kick the box into place on the van. I have taken photos and my cctv caught everything that happened. The tv cost the best part of £3000 and after witnessing how it was handled I demanded a replacement tv. The manager I spoke to at know how just told me the tv would be repaired and sent back again. The LG OLED panels are millimetres thin so I dread to think of the long term damaged this could have caused to my tv even if certain parts are replaced. Absolutely disgusted in the handling of my what was perfect LG OLED tv.

Absolutely terrible service and completely misleading cover. If they told people at the time of purchase you would not be offered the same spec product most people wouldn’t waste there time or money on the cover.
Was promised a call back from a manager which we did not receive and still have not received or resolved problem. Staff didn’t care and wouldn’t let us speak to a manager.
Initially we had a engineer out who after the first visit assured us it had been fixed, for the cooker door only hours later to fall off again which landed on my mums legs. This could have been so much worst as this could have fallen on my 1 year old daughter and it’s not acceptable as ensuring the product was safe and tested I would think would be standard procedure.
We then had to wait again for the engineer to come out who then arrived and stated he didn’t have the part as it arrived damaged. And asked us what parts he needed and seemed to have no idea what he was there to do but advised us we would more than likely be offered a replacement.
We then visited Curry’s and were informed that the amount she was able to spend on a replacement is only £329. The original product was £468. This is considerably less and the model suggested isn’t even a like for like. That cooker should have lasted several years as it has been looked after and looks like new so it’s a shame not only for he environment but your customers pay for an issues that aren’t there fault.
Certainly will not be recommending or using again.

SO BOUGHT A TV FOR £479 I had insurance as the tv was faulty and they couldn't repair it they only gave me a voucher for £399 apparently on the terms and conditions it says if they cant fix your tv they will only give the same value as the cheapest TV in specs be very careful it's not worth buying a TV from currys and doing insurance they are frauds I hope this company goes bust if I could give no stars I would unfortunately I have to give them 1 star tv was only less then 2 months old

Yousuf ahmed repair reference 154470
Please complain to ombudsman service let's get this company fined !!!! Cheating customers their colleague promised me when I bought the TV if any fault they will give same value LIARS

SORRY FOR LENGTH BUT TRIED TO BE CLEAR TP HELP OTHERS AVOID THIS ISSUE. I’ve always had ext warranties from curry’s for all my products that get used on a daily basis. Only ever used write off voucher once before - 3yrs ago - for a Hoover Condenser Dryer. Went in-store and told I had choice of replacement of similar spec and/or upto orig item cost of £349 max. I could choose another brand etc. I came away with a replacement of higher spec using voucher due to its value. T&C’s have not changed since then - same wording - everything. So no reason to doubt this instance would be any different. I have suffered a product that had lasted a little over 3yrs. It had several repairs in 1st yr by manufacturer techs & 3 replacement water collection tanks- since warranty responsibility was picked up by Knowhow I have had further tank replacements, 2 starter capacitors, 3 x heat elements, full PCB board, PGM board, thermostat units x 2, drum wheels (bearings) & the machine was finally written off (despite my 2 previous attempts as I was fearful the thing could Set alight) as the Pump had gone, the drum wheels were again seizing (spewing metal filings into the tank and consensing plates and clothing) and the ‘front ring assembly’. Went into Burnley store to find out my voucher was worth just £249. £100 shy of the purchase price of the machine written off. I queried this to store staff. First one was woefully unable to explain any reason why and did not understand my explanation of the current t&c’s. He said he would get another ‘higher up’ colleague to call knowhow and verify the position and asking for explanation why this instance was different to my previous experience. I've called them many time’s myself in recent times (5 repair visits in 2019 alone, replacing circa 10 parts on the machine) and each call has taken in excess of 30 mins to complete due to holding time’s. I was astonished when the more superior staff member returned with the store sales rep after only 5 mins at the absolute max!! He was immediately dismissive, arrogant and blatant liar. Telling me he had spoken to the relevant knowhow team who had confirmed the value as correct and were apparently unwilling to increase it. His bizarre far and from eloquent explanation centred around me
1. misunderstanding the T&C’s, telling me my last experience of using the voucher was incorrect as it wouldn’t of happened like I said (despite their own paperwork etc substantiating my description lol)
2. The voucher £ value is irrelevant. As customers have to choose the identical machine to replace it if in stock. (Absolute Garbage as t&c’s do not even demand this)
3. If same item not available Or if customer not happy to have another clearly defective model, customer must choose an item as close in spec as possible from another brand. REMEMBER HE JUST TOLD ME £ VALUE OF VOUCHER IRRELEVANT.... So I see a bosch item same spec identically, but at over £700. Suddenly the voucher £ value is absolutely relevant and I was told I wasn’t listening, I have £249 to spend and the machine I’m replacing is still being sold so “you have to have that one - it’s simple I’ve explained it to you” WHAT?? WOW!!
4. I ask to speak to Knowhow team whilst Instore as I’m not happy with his explanation as it makes no sense, he is struggling to explain the confusion himself and clearly will not listen to me properly and his manner is rude and somewhat intimidating. I was refused the opportunity to call from instore ( I thought using their own line to call them must circumvent any waiting time and get dealt with immediately- given the speed of his call to them apparently made) He told me it was not going to achieve anything as their decision was final and they would probably not discuss it with me further.
So to add insult to injury I’m told due to black tag event promos in store stock levels of items were going fast and if I wanted to get a replacement before Christmas and within the voucher value allowance (that’s not relevant of course 🤪) is need to act quickly and make a selection. To give this advice weight I’ve been told delivery will not be until 11 dec unless I pay

So upshot I’ve had to pick a machine that wasn’t what I had hoped to select- fat from tbh- and do it within the irrelevant £249 value of the voucher. OMG! I really felt like I had been bullied into the selection, that I had no means of having my genuine and legitimate concerns considered in any way shape or form. And of course given the lies I had to sucker up as though I was a born yesterday absolute dumb dumb, I really wanted to get the thing ordered and get home to deal with the issue from home.
I have never ever been treated in such a manner in my adult consumer life. The t&c’s were clear and unchanged from my previous experience so why I was forced to accept such an entirely different scenario on this occasion is quite beyond me. Clearly the staff member was confident enough to lie and be so obviously ill informed about the terms of the voucher etc etc, he must be sure his behaviour is acceptable to Curry’s. If not outrightly encouraged as Curry’s policy to deter customers exercising their full entitlement with these vouchers.
I have loyally shopped at curry’s for all my household electrical goods and bought ext warranties on the basis of my belief they are fair and good value for money overall. I have encouraged many friends and families to shop there and take ext warranties too. However, if this issue is not dealt with properly within the scope of the t&cs and my previous experience, I will use every means available to me to inform others of this disgraceful episode in order to encourage consumers to choose alternative retailers and or decline the ext warranties offered, to save them suffering the humiliating and disgusting treatment I had to today. It’s one thing having employees who are poorly informed or poorly trained but it is another to have them lie to a customer, speak to them in such disrespectful ways and leave a customer feeling intimidated. He merely sought to justify Curry’s attempt to not fulfill its own obligations laid out in its own knowhow t & c’s and undervalue a voucher.

Absolutely disgusting service. I have paid for the know how service plan and my washing machine isn’t working properly. I have had numerous engineers out to look at it, have had 3 parts refitted on it and have still been told that I can’t get a replacement machine. After 3 different parts have been replaced it still isn’t washing my clothes properly. The slightest Mark isn’t coming out and my clothes are smelling of a dirty damp smell when coming out of the machine. Had another engineer out today to be told that it’s the heater that’s the problem but the heater have already been replaced so we probably need a new machine. So we phoned the number he gave us for him to then say on the phone to the man that he never said this. He’s refusing to fit any part. He’s a complete liar. Whist on the phone the man said he won’t arrange for a new machine, so we asked to speak to a manager on the customer service department, only to be told, no they won’t speak to you. I am completely disgusted with the service I have received. How am I supposed to wash clothes in a household of 5 people with a washing machine that doesn’t work. The whole point of me paying for this service is for you to fix the problem. Definitely won’t be buying from you again

Tv taken away 3 weeks ago came back damaged and unable to watch said it was a impact damaged and would not repair absolute disgrace tv went in for a backlight issue and damage has been caused by team knowhow 😤😤😤

Dreadful company just been waiting 20 mins to be put through to the repair centre to be then was cut off !! I purchased a hob from curry’s which is faulty spent last Monday and Tuesday on the phones engineer came out Sunday said we need a new one only brought it 6 weeks ago but have to phone team know how to arrange the replacement dreadful awful rubbish service trading standards need to look into their service or lack of it !

£729 voucher for a 2 year old broken down TV we paid £1300 for!

Our top of the range Samsung TV broke down (as faulty) and was unrepairable by knowhow, we've been offered almost half the value of the TV as a voulcher towards a new one - this is appalling as our TV was only 2 years old, we would prefer to have it fixed than buy a TV for 729!
We disputed this at the store and were told to speak to knowhow on the phone, they advised us to take it up with the store, there is no clear process and a complete disregard for customer service.

I will be taking up my complaint to all channels as what we've been offered is completely unacceptable and these things need to be flagged to the public.
You want to help out these failing retailers by not buying online but these rip off tactics have completely put me off Currys.

Stay away guys - from Knowhow at the very least.

~Ehsan

13 years ago I paid £799 for a top spec tv of that time. I took out a service plan and have been £5.49 a month for the last 13 years ( unbelievable - I know!). Last week I contacted team know how for the first time. My TV couldn’t be repair and I was given a voucher code. Went to my local Currys store to be total my voucher was worth £229 !!!! To say I am disgust and dissatisfied is an understatement.
Well done Currys - you’ve have taken over £1650.00 from me over the years and your like for like replaced is quite frankly offensive. I bought a top of the range TV of that time and you want to replace it with a basic TV of today.

Our tv broke on 28th October after having it for 4 years. We took the insurance out at the time of purchase just incase, and when it came to the tv breaking down we thought thank goodness ( how wrong were we to think that) and rang the know how team the adviser arranged a time slot and day to collect the tv and we were advised that if the tv was unrepairable we would be offered a voucher to spend in store at currys.
At first all went well quick response came took our tv, we weren’t offered a loan tv or anything so we had to borrow a tv from a family member. Nearly a week later we were informed the tv was unrepairable and a different adviser gave my husband ( who was extremely busy at work at the time of the call) a choice of about 5 TVs of a similar spec to the one we had he was NOT offered a voucher which it stipulated in the terms and conditions he would be offered as we were under the old agreement. He picked one of the TVs offered. When it arrived it was not a brand new tv as he was advised it was not in the original box it came in a super huge box all tatty ripped and had GRADE B clearly printed on the side with our delivery details. That just took the biscuit after paying £570 originally for the tv four years ago then £6.50 per month for four years (£312.00] to have a crap grade B tv given to you well then starts the emails to them it took a week to respond to one email and they never even bothered responding to another. My husband has made numerous phone calls everytime having to repeat repeat repeat himself having to fight his corner that they were not sticking to their terms and conditions and eventually 4 weeks later still having issues they have agreed that it was a mistake on their behalf and he should have been offered the voucher. They came and took the tv back in its super huge tatty box which the men collecting commented on and they thought they were picking a tv up for repair I had to explain everything to them they did not have the correct form but just took the tv. My husband then had to ring know how to tell them the tv had been picked up so they could issue the voucher. Silly us thought we’d have a tv that night as the adviser said after the tv had been picked up it would be a couple of hours and the voucher would be sent via text to use in store. We thought brilliant. Well how wrong were we. The advisers made it sound like it was instant. So we had reserved a tv the adviser said it would be possible to get the reserved tv that night ha ha what a load of absolute rubbish liars they are. The voucher code came just before the store was gonna close nearly 5 hours after the tv had been taken and guess what IT NEVER WORKED so yet again my husband rings up and is told it takes 24hours to activate so the shop assistant said reserve the tv again which we did and 24hours later we go to purchase the tv oh and guess what it doesn’t bloody work AGAIN ! So another phone call to then be told IT MIGHT be 48hours after numerous questions and not getting anywhere ended the call. So we have no tv we paying sky tv and not able to watch. Why can’t KNOW HOW tell the truth or why is it nobody is educated the same way when you call you get different answers oh and another thing when rang up the 1st time about the voucher my husband was informed he could only spend it on certain TVs which were within the price bracket of £449.00 it’s like what so now they dictating again how and what you purchase well I just see red and want to play hell with the company director who lets this crap carry on. The terms and conditions are not worth the paper it’s printed on, nobody can give you a straight answer even the repair texts are misleading and confusing when they told us about sending another tv a text came through to say that they are waiting for parts to repair our tv WHAT! Yet another phone call. And still now another text with the same voucher code as yesterday and saying “ GREAT NEWS. WE WILL BE REPLACING YOUR TV. A VOUCHER CODE WILL BE SENT TO YOU WITHIN 24HOURS TO REDEEM IN YOUR LOCAL CURRYS/PC WORLD STORE. THANKS.
Instantly after that message the voucher code arrives yet again but can’t spent as it’s not activated yet. It does not stipulate that it takes 24,48 hours to activate it states it will be sent to you within 24hours to use in store what is going on???? I feel like posting how crap the “ care plan “ is on social media I feel like I should be contacting trading standards about this farce and my local mp. I’ve had it with you “Know how” you know nothing and your terms and condition are breached excessively. Yet another phone call today (24-11-19) because your voucher still ain’t working TEAM KNOWHOW Spoke to an adviser who clearly knows nothing at all ended up hanging up. How CRAP can a company get this is totally disgraceful. And I never mentioned you don’t deserve a single star I’m surprised your still in business.

As with many other reviewers here, I would have gone for 0 stars if available.
Ordered an oven and hob in October and was told the items would be in stock within a week and Currys and their dreadful Knowhow team would call to arrange delivery and fitting. They didn't contact us of course, but after several calls managed to pin them down to last Wednesday. My wife took the day off work and by around 5pm was getting concerned, so rang to see what was happening and was told he was definitely coming...he didn't, he went home. Neither the fitter nor Currys/Knowhow called to let us know, or God forbid possibly apologise for the inconvenience.
After several complaints they rearranged the appointment for today, so again took time off work and waited...and as I'm sure you've guessed the useless swines have again failed to show or let us know what is happening.
I am going to contact the CEO Alex Baldock? (0208 896 5000, email address available online) to try and get some answers but I'm not holding my breath. Maybe if we all inundate him with complaints, they might improve?
What's most galling is that, there is never an apology or any sense that they care about your predicament, they just palm you off, because they will never have to deal with you again and someone else will have to take your follow-up call tomorrow.
I will never buy anything from Currys or use their appalling Know Nothing team again, I may end up paying a bit more elsewhere (though most places will price match e.g. John Lewis) but at least the follow up service can't possibly be as bad as this bunch of useless cowboys.
To anyone reading this, please check out all the other terrible reviews below and save yourself a lot of time,money and misery.

Latest update - Sunday Nov 24th
Having failed to deliver our items for a second time yesterday we received a text from the ironically named Team Knowhow asking how they did!!!! Great comedy value. Later we received another text asking why we had cancelled our order...we hadn't. Spent another hour instore today trying to sort it out, manager Ali promised to email us by the end of the day to confirm our new delivery time...he didn't. Just emailed the CEO Alex Baldock, so am hoping for some positive action tomorrow......

Since returning to the UK in 2009 most of our purchases of Tvs,computers and white goods have been from Currys with care plans. A lot of business to the company.
For 6 years the support was very good. In the last few years it has become progressively worse.
During this last year it has been unmitigated disaster.
One item 4 yrs old finally refunded after no repairs successfully done in two months.... 7 day limit on care plan
One item over 5 years old not fixed after 2 months. After many hrs on calls to KnowHow it got refunded. Have just deposited a refund cheque for care plan charges taken for months after the item itself was written off.
Have a a 5yr old dryer. Reported fault on Oct 21. Engineer examined and ordered all the needed parts on Oct 23. Two subsequent scheduled repair visits cancelled because the parts which they confirmed on Nov 22 were ordered on over a month before are NOT AVAILABLE. We now have to wait 3-5 working days for a decision on a refund.

Bought a tumble dryer In February 2018, the pump went within 6 months, engineer came and fixed it on the same day. Middle of October the same thing happened again. Rang team know how, engineer came, looked at the dryer said it was the pump again and he would have to order the part. 9 days later still no sign. Rang team know how they gave us the engineers number, sat on hold for 30 mins, hung up rang know how again and told them as it was over the 7 days from engineer was out that I was entitled to a write off, the knowhow guy my husband spoke to said he would call us back when he spoke with engineer, he rang me and said that if I wanted to proceed with write off that, I could. So I agreed to this. Was told on the 7th of November that it would take 3 to 5 days for me to receive a code to go get my replacement and this is now the 21st of November and still no code. Rang knowhow today couldnt get through, emailed them, no reply so I'm out £ and left in limbo with a broken tumble dryer. Total nightmare.

Brought a oven and hob from curry’s on 2 nd Nov . Got a delivery date for 21st Nov today between 14 .35 18.35 no show rang them was Told they had broken down would be with us for 19.30 no show go on tracker not even been dispatched. I had time off work and also booked an electrician for tomorrow. I am fuming .

Tv screen went after a few years ( had 5 year plan) tv was old and couldn’t get parts, replaced with voucher of value I payed for the tv😁. Bought a new tv (4k) when I upgraded Xbox, had a fault with with screen after a year screen was replaced at home within 10 days.

I brought a Laptop from currys and the sales assistant was forcing to by the knowhow support insurence even if there was warrent on the product . I havd to pay £ 180 for a laptop cost 500 . When the laptop broken they said they cant repair it . They just taken my money and left it .
Its really a trap never go for it. They never going to help u guys