Rakuten Kobo Reviews 

11,987
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 2,004 reviews, reviewers had a great experience with this company. Customers praise the e-readers for their lightweight design, durability, and excellent reading experience, often highlighting features like library connectivity, adjustable lighting, and a comfortable feel. Many find the devices easy to use with a simple interface and appreciate the impressive battery life. Consumers consistently report fast, well-packaged delivery of their orders. However, some customers noted software limitations for note-taking, PDF files, or color display functionality. A few also experienced products arriving damaged or developing screen faults quickly, such as white bands appearing.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with their Kobo e-readers,... See more

User experience

People report positive experiences with user experience, highlighting the e-reader's ease of use, intuitive... See more

Quality

Customers generally express satisfaction with the quality of products, highlighting their reliability,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Website

Reviewers highlight ambiguous aspects of the website, with some praising its ease of use for ordering and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Kobo Libra Colour is the second Kobo eReader I have purchased. So I obviously find Kobo's products very reliable and useful. I am a little disappointed in the faded quality of the colors in the ne... See more

Rated 4 out of 5 stars

In general my experience was good as a first time Kobo user. My only problem was trying to download a borrowed book from my County Library using Kobo. It wouldn't download to my e-reader. It genera... See more

Rated 5 out of 5 stars

The ereader I got was basically identical to a brand new one. Its pretty quick, and the touchscreen works well even if you have fat fingers like myself ;p. The device itself is lightweight and made of... See more

Rated 5 out of 5 stars

I love the Kobo Clara BW so much, I had to buy one for my daughter and my granddaughter. The user interface is great - no ads. The reading experience is adjustable, it connects directly to my library,... See more



Company details

  1. #1 of 1 best companies in Book Store
  2. #10 of 12 best companies in Hobby Store

About Rakuten Kobo

Written by the company

banner image

We stand for readers

We want to make every part of your reading better, from first letters to final chapter. We live and breathe books to make your reading life the best it can be.

Ways to read with Kobo eReaders

Access the built-in Kobo Bookstore

Sideload eBooks and documents

Read what you love for one low price*

*Kobo Plus availalble only in select countries.

Borrow public library eBooks with Libby**

**Libby by OverDrive available only in select countries. eBook availability varies by library location.

Read online articles with Pocket

Import and export with Dropbox and Google Drive



Why Kobo eReaders

Kobo eReaders have a glare-free E Ink touchscreens so you can read in bright sunlight, unlike with a smartphone or tablet. Easily adjust brightness and reduce blue light with ComfortLight PRO. Our eReaders have enough storage for thousands of books, plus battery life to last for weeks. AND with select waterproof models, you can read worry-free absolutely anywhere. Shop for eBooks 24/7 or borrow them from your local public library, right on your eReader. While you read, adjust font-size, make highlights, look up words, and more. Plus, automatic synching lets you switch from yur eReader to the Kobo Books App without ever loosing your place.




Shop eReaders
Shop eBooks & Audiobooks
Visit Help Centre
Returns, Shipping & Warranty
Start Kobo Plus Trial
Become a Kobo VIP Member
Download the FREE Android Kobo Books App
Download the FREE iOS Kobo Books App
Send an eGift Card

Contact info

  • 150 John Street, 5th Floor, M5V 3E3, Toronto, Ontario, Canada

  • www.kobo.com

4.1

Great

TrustScore 4 out of 5

12K reviews

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1-star

Asks customers to review

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4.1

All reviews

(11,987)

3,033 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

i hate it

i hate it. It appears to be a kindle knock-off with the speed or responsiveness of the kindle. I regret the purchase.

May 13, 2026
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Reply from Rakuten Kobo

Thank you for your feedback. We sincerely appreciate and understand your perspective on this. Just know that we take this feedback of yours seriously as a guide for us to improve our service. If you have any questions or need assistance, please reach out to us through our Facebook page or contact our support team www.kobo.com/help.

Rated 5 out of 5 stars

beautifully made

beautifully made, works perfect with my dropbox, and the different lighting settings don’t keep my partner awake when she’s sleeping next to me

May 20, 2026
Rated 5 out of 5 stars

Easy order and quick delivery

The website was clear and easy to negotiate, and my Kobo arrived much more quickly than the estimate, and earlier than I expected. The delivery company kept me updated about the tracking.

May 20, 2026
Rated 5 out of 5 stars

Actual people review orders for consistency!

I recently purchased a Kobo Libra Color E-reader to teplace a Kobo Sage that was showing its bumps and dents. In making the purchase, I goofed and selected a cover for a different product. Actual people reviewe my order, intercepted it, and asked if that was what I intended. It wasn't so they saved us both some RMA grief. Well done.

On to the product, I'm a wenior suffereing from winter dry eyes and spring eye allergies. Kobo e-reader accessibility needs review, especially settings and type size changes. Most setup forms are difficult to use. Type is too light and small for easy use. Once a book is set up, reading is a pleasure.

Kobo store searches for product are best done in the web app.

May 19, 2026
Rated 5 out of 5 stars

great quality

The screen quality looks really close to a real book! Really simple to use- does exactly what's advertised, nothing more nothing less. It's great

May 18, 2026
Rated 5 out of 5 stars

I love my Kobo.

I had been using my previous Kobo for decades, it was time for a new one. I like the touch screen, it's much better than the old rubber button cover thing.

May 8, 2026
Rated 5 out of 5 stars

Kobo Color Libra Color Observations

I have a Kindle Colorsoft and now a Kobo Libra Color. I can’t help but compare my ereaders as I use them both. What I love about my Kobo:

1. The aesthetic of it is beautiful
2. The option of using the page turning buttons is a reading game changer.
3. I love how the device feels in my hands.
4. The screen is so much easier to read on. There isn’t a glare, the font looks more like real paper compared to my colorsoft, the spacing between lines is better, and I can just slide my finger up and down to change lighting, and pinch or expand my fingers to change font size, whereas with kindle colorsoft is not as simple and quick.
5. I love how Libby/Overdrive is directly connected to my device.
6. The color is so much prettier on my Kobo Libra Color. I love looking at the book covers. They look beautiful.
7. I love using my stylus to underline, highlight, take notes, and doodle. My colorsoft doesn’t have a stylus/writing option. I had the Kindle Scribe and I didn’t like it. I returned it. The Kobo Libra Color is so much better.
8. I love how the Kobo is formatted and navigating on it is not only easier, but much faster. My Kindle is really slow compared to my Kobo and it’s less than 6 months old.
9. I love that you can add as many kobo books and audiobooks from Kobo Plus at one time as you want. On KU I have a limit of 20 ebooks and have to exchange books to not exceed the 20.
10. The price for the Kobo Plus ebooks and audiobooks subscription is a steal.

Things that could be improved:
1. My Kobo is brand new and doesn’t hold a charge like my Kindle. I can have everything on my kindle to the max and my charge lasts over a month. If I want to stretch my charge on my Kobo, I have to toggle WiFi and bluetooth off, and keep my light on really low. I’m having to charge my Kobo 1-2 times a day, because I’m a heavy reader.
2. When I go into dark mode on my Kobo, there is a good amount of ghosting, and I don’t notice that on my kindle colorsoft.
3. KU is more expensive, but has a larger and more appealing catalogue.
4. I automatically get points on my kindle for buying books, but on Kobo, I have to buy a VIP subscription.
5. I have an audible subscription, and because of that I get a membership discount on all audiobooks, so if I want to purchase an audiobook it’s much cheaper for me to get it from audible than Kobo.

With all of the above being said, I reach for my Kobo more and enjoy the reading experience more on it than my Kindle. I’ve decided to use my Kobo for Kobo Plus ebooks and audiobooks, my book club reads, (I run my own book club and belong to two other book clubs, so I read about 4 book club books a month,) library books, and books that I want to annotate. I will use my audible and library accounts for audiobooks. I will use my Kindle and/or Kindle App for KU ebooks/audiobooks, and books that sync with audible.

May 18, 2026
Rated 5 out of 5 stars

I love this device

I love this device
My favorite thing is that it directly connects to OverDrive so borrowing titles from my local library is a snap!
10/10 will recommend over and over.

May 17, 2026
Rated 5 out of 5 stars

It’s so light and easy to use

It’s so light and easy to use. There’s so many options to read and sending things to my Kobo is super easy. The turn buttons are a dream for someone who likes to read in bed and the pen makes annotating so much easier and fun.

May 15, 2026
Rated 1 out of 5 stars

No follow up had to call back to know…

No follow up had to call back to know what was happening. First guy I spoke with a so much of an accent didn't understood anything

May 16, 2026
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Reply from Rakuten Kobo

Hello, this is not the experience we want for you. We have sent you an email regarding your order. Kindly please check and reply to it through that email. If you have questions, please do not hesitate to reach out to us via Facebook or our support team via chat at http://kobo.com/help so we can assist you with this issue.

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