Rakuten Kobo Reviews 

11,987
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,004 reviews, reviewers had a great experience with this company. Customers praise the e-readers for their lightweight design, durability, and excellent reading experience, often highlighting features like library connectivity, adjustable lighting, and a comfortable feel. Many find the devices easy to use with a simple interface and appreciate the impressive battery life. Consumers consistently report fast, well-packaged delivery of their orders. However, some customers noted software limitations for note-taking, PDF files, or color display functionality. A few also experienced products arriving damaged or developing screen faults quickly, such as white bands appearing.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with their Kobo e-readers,... See more

User experience

People report positive experiences with user experience, highlighting the e-reader's ease of use, intuitive... See more

Quality

Customers generally express satisfaction with the quality of products, highlighting their reliability,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Website

Reviewers highlight ambiguous aspects of the website, with some praising its ease of use for ordering and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Kobo Libra Colour is the second Kobo eReader I have purchased. So I obviously find Kobo's products very reliable and useful. I am a little disappointed in the faded quality of the colors in the ne... See more

Rated 4 out of 5 stars

In general my experience was good as a first time Kobo user. My only problem was trying to download a borrowed book from my County Library using Kobo. It wouldn't download to my e-reader. It genera... See more

Rated 5 out of 5 stars

The ereader I got was basically identical to a brand new one. Its pretty quick, and the touchscreen works well even if you have fat fingers like myself ;p. The device itself is lightweight and made of... See more

Rated 5 out of 5 stars

I love the Kobo Clara BW so much, I had to buy one for my daughter and my granddaughter. The user interface is great - no ads. The reading experience is adjustable, it connects directly to my library,... See more



Company details

  1. #1 of 1 best companies in Book Store
  2. #10 of 12 best companies in Hobby Store

About Rakuten Kobo

Written by the company

banner image

We stand for readers

We want to make every part of your reading better, from first letters to final chapter. We live and breathe books to make your reading life the best it can be.

Ways to read with Kobo eReaders

Access the built-in Kobo Bookstore

Sideload eBooks and documents

Read what you love for one low price*

*Kobo Plus availalble only in select countries.

Borrow public library eBooks with Libby**

**Libby by OverDrive available only in select countries. eBook availability varies by library location.

Read online articles with Pocket

Import and export with Dropbox and Google Drive



Why Kobo eReaders

Kobo eReaders have a glare-free E Ink touchscreens so you can read in bright sunlight, unlike with a smartphone or tablet. Easily adjust brightness and reduce blue light with ComfortLight PRO. Our eReaders have enough storage for thousands of books, plus battery life to last for weeks. AND with select waterproof models, you can read worry-free absolutely anywhere. Shop for eBooks 24/7 or borrow them from your local public library, right on your eReader. While you read, adjust font-size, make highlights, look up words, and more. Plus, automatic synching lets you switch from yur eReader to the Kobo Books App without ever loosing your place.




Shop eReaders
Shop eBooks & Audiobooks
Visit Help Centre
Returns, Shipping & Warranty
Start Kobo Plus Trial
Become a Kobo VIP Member
Download the FREE Android Kobo Books App
Download the FREE iOS Kobo Books App
Send an eGift Card

Contact info

  • 150 John Street, 5th Floor, M5V 3E3, Toronto, Ontario, Canada

  • www.kobo.com

4.1

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(11,987)

3,033 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Wish I switched sooner

I’m very happy with my Kobo Libre. I was concerned that all of the features that distinguish Kobo from Kindle would be difficult to use or not work well (local library access, uploading other ebook files) but all have been super easy. I wish I’d made the switch sooner, I don’t understand why Kobo isn’t at the top of all e reader reviews. It’s a far superior product, with 100% better service support.

May 31, 2026
Rated 1 out of 5 stars

Malfunctioning E-readers

I ordered and received a new reader. Unfortunately it froze after only 4 chapters. This is what happened with the one I already had. I do not have very good luck with Kobo e-readers. If I didn't have a lot of books on my reader, I wouldn't get another one.

May 29, 2026
Rakuten Kobo logo

Reply from Rakuten Kobo

Hi! We are truly sorry that you are experiencing issues with your device. We will send you an email shortly regarding your concern. For other queries, please reach out to us via Facebook or our support team via chat at http://kobo.com/help, we would be more than happy to help you! Thanks!

Rated 2 out of 5 stars

I recently purchased a Kobo Clara BW

I recently purchased a Kobo Clara BW, in large part because it offered an already-installed public library app (Overdrive), as most of what I read is from my local library. Well, the app doesn't work for my library -- version are out of sync -- & the workarounds offered by Kobo are equally unsatisfactory. My new Clara BW is good for ordering books from the Kobo store, & not much else.

June 3, 2026
Unprompted review
Rakuten Kobo logo

Reply from Rakuten Kobo

Hello, this is not the experience we want for you, please don't hesitate to reach out to us via Facebook or our support team via chat at http://kobo.com/help so we can assist you further.

Rated 5 out of 5 stars

I use it all the time!

This is such a great product! highly recommend for anyone who wants to read their Kobo in bed or anywhere tbh. The team behind whoever created this product needs a pay raise for sure!!

May 29, 2026
Rated 2 out of 5 stars

Buggy

Buggy, confusing connection to libby/overdrive

May 28, 2026
Rakuten Kobo logo

Reply from Rakuten Kobo

Hi there, we are sorry to hear you had this experience with the Overdrive feature of your eReader. Please don't hesitate to reach out to us via our Facebook page or contact our support team www.kobo.com/help so we can assist you further. Thanks, and we look forward in resolving this for you.

Rated 5 out of 5 stars

Kobo Review

Product is lightweight, convenient to carry, easy on the wrists. It's very easy to use and the cover improves the experience overall. Highly recommend to anyone!

May 7, 2026
Rated 3 out of 5 stars

Disappointed

1. Far too many emails
2. Was going to join a "frequent reader" subscription only to find that 2 of 3 books I started with were not available
3. Just clicked on a sale book but it wasn't on sale once the window opened
4. I left Amazon for Kobo, bought a reader and hoped all would be good

May 27, 2026
Rakuten Kobo logo

Reply from Rakuten Kobo

Hi! We are truly sorry that you are experiencing issues on your end. We will send you an email shortly regarding your concern. For other queries, please reach out to us via Facebook or our support team via chat at http://kobo.com/help, we would be more than happy to help you! Thanks!

Rated 5 out of 5 stars

Great pro-consumer company

I'd rather pay a little extra for a product that's not actively hostile to their users, so Kobo is an easy recommendation in that regard. The ecosystem is open and supports third party ebook formats and even custom firmware.

May 28, 2026
Rated 5 out of 5 stars

My first e-reader

After researching e-readers for a while, I decided to but the Kobo Libra Colour. So far, I haven't had any trouble with reading novels and graphic novels.
It also got here in 3 days. Depending on where you live, it should take maximum, a week to arrive.

May 27, 2026
Rated 5 out of 5 stars

This product is fantastic

This product is fantastic, well worth the price so far. Have been reading a lot more because of how convenient it is. Instead of looking at my phone in a spare moment I will pull out my book!

It is still new so will have to update if anything changes in the next 6 months or so.

I will be buying a case to keep it safe unless this review is so glowing the fine people at Kobo want to send me a complimentary one!!

Also delivery was perfect.

May 27, 2026
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Beautiful packaging and arrived safe. The device is stunning and performs perfectly. I already have all my favourite books stashed in it. Love it!

May 25, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look