Kwik Fit Reviews 

Exactly what you need, mobile tyre fitter

good communication, excellent operative the right "face" for the company.

Edit for update below
Original appointment missed, no useful communication on the day. Then wasted 60 minutes to rearrange, no guarantee of next day or when. No offer of compensation. Then Kwik fit called me back, left message as if nothing had happened or been re-booked. I then had to waste a further 30minutes to confirm the re-book. And despite me requesting 1st available appointment, I got an out of area end of day tech. He was very nice etc but a good 24 hours behind schedule. No offer of compensation unless I go begging- no thanks. Would I use them again, well it seems to confirm their old reputation, so there would have to be a compelling reason. I’ll be checking other suppliers 1st. It’s a competitive market. Kwik fit- you’ve let yourselves down customer care really quite poor, customer retention, non existent. Not surprised but disappointed.
Update: Kwik fit replied, once again despite them having access to my booking reference as part of this review they need ME and more of my time to update THEM on their poor performance. Seriously!
If it goes ok for you great, but if it doesn’t ……. All I’m saying is there are other providers and similar deals, with more accountability.

Fabulous mobile service.

I always go to Kwik Fit in Forfar when I need new tyres or have a tyre problem. Yesterday I had a low pressure warning from one of my recently fitted tyres, pumped it up but it was low again this morning. I went straight to Kwik Fit and spoke to Steve who immediately checked it and found a screw in it. It was fixed straight away and I was able to get on with my day.

Steve and his team are great; efficient, pleasant, great customer service. I recommend them.

Visited the Pool/Redruth branch today with a puncture. Ben assisted me and was honest and upfront as to when he could fit in. The repair was completed in the timeframe I was given, it was of good quality and assisted me getting back on the road.

Visited Kwikfit Burton today having spoken to Matt at the store in the morning to see if they could do a puncture repair. Matt & his colleague were very welcoming & did the repair in no time at all. They were quick & efficient and provided excellent customer service. We will definitely recommend this store to others.

Sunday morning- trip to seaside - puncture - kwikfit got me fitted in for repair, hassle free - excellent service as always - would highly recommend

Beware if you have your aircon regassed at KwikFit. I had mine done on 24 June at Harpenden and it failed a week later reverting to blowing warm air (the reason I’d gone there and waited 2 hours for the fix). On the plus side friendly staff in the garage and nice aircon in the waiting room. I contacted KF and was told in no uncertain terms that as the aircon was working for 10 minutes before I left the premises there was no comeback. So basically £150 in the bin for a couple of cool drives. I was told they do not check for leaks or any damage up front of the regas and that I needed to go elsewhere to get these diagnosed obviously at my own cost. I had no idea there was any problem like a leak and the car is only 4 years old. Basically once I’d paid and left they had no further interest!! Needless to say I have lost trust in them and
I will not be using them again for anything else ongoing.

Just want to give a shout out to Mike at Kwik Fit on the Reading Road this morning - he sorted a minor issue with my car at zero notice on a Sunday morning and saved our family day out!

The staff and service could not of been improved immediately found my needs and repaired my tyre allowing me complete my journey well done and cheerful looked like they enjoyed what they were doing

kept me updated all the time

My car was booked in for a 2pm appointment for 4x wheel balance and a change back to front which SHOULD take no longer than 20 minutes! I was kept waiting for 2 HOURS and 40 MINUTES.

Yes they were running behind but KwikFit are very good at sending text messages for everything other than warning clients of delays.

We live a distance from Newbury and if we were told about the delay would have made alternative arrangements.

To top it off the LOCK-NUT socket was removed from the boot and NOT RETURNED.

The following day went back to Kwik Fit Newbury as they opened to collect my LOCK-NUT SOCKET and guess what? NO WHERE TO BE FOUND!!! Will they replace it, lets wait & see?

This is the 2nd time I have had poor service at KwikFit and I certainly won’t be using or recommending them in the future..

Had my vehicle booked in for an mot at my local Petersfield branch to be told when I turned up for the appointment that they couldn't do the mot due to the lift being condemned. No attempt to contact me in advance to tell me this leaving me with no other option to get the mot done and leaving me without a vehicle for a week when it's needed for work. Useless customer service, will definitely not be using Kwik Fit in the future. AVOID.

Just back from kwikfit longman road inverness . Booked the car in for a brake check because in my opinion it needed new pads and discs on the back because of loud grinding when applying the brakes, i told kamal to go ahead with any work required. I got an email shortly after with my brake check results which showed no disc or pad wear and the issue was a moving part which had become stuck . This was rapidly rectified at a cost of £6 . Kamal kept me informed by phone . Another happy returning customer.
James miller

I visited the branch at Headington Oxford and the staff were knowledgeable and very kind and considerate. They went the extra mile for me. Excellent experience all round!

Good overall experience at the Bromley branch

Came out, fitted the wrong tyres.
Came out second time to check if they did.
Came a third time to replace with correct one - the van broke down.
Came a fourth time and finally managed.

Wasted hours and hours of time chasing and waiting for someone to come out.

They tried to get me to keep the wrong tyres even though they’re not recommended for my car…

Only went with KwikFit because they had a slot sooner than others, ended up wasting 4x the time. Took 2 weeks to get it sorted. Next time will go with someone else.

Really bad service! I had to go twice because my AC was not charged. The manager told me to give me the refund and after one week it was not done. I have to contact them again and he said that 'He was working and it takes time to get through the company to make the refund that I could call them because I am at home' assuming that. After 3 weeks, he said that the company changed the law and its me who has to contact them for the refund. Really dissappointing! Never go there anymore. Still waiting for the refund

Good service