I hesitated to return to Kwik Fit West Norwood for my vehicle MOT, having previously experienced poor service. This time there was a hiccup, but the team went out of their way to put it right. Wi... See more
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Review summary
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Had my back passenger flat tyre changed by a mobile mechanic. He was fabulous but my steering has been completely messed up ever since. Im to scared to even drive my car anymore.
Company replied
Fast professional service. Easy to book appointment. Fitter came out, repaired puncture (by replacing the tyre, which he had onboard, as the existing one was worn). Checked the other tyres for wea... See more
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Had a tyre pressure warning en route down the M40, so went to Kwik Fit in Headington, Oxford to have everything checked. The manager was very helpful and fitted me in that afternoon despite being real... See more
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Company details
About Kwik Fit
Written by the company
Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.
Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.
Book A Free Vehicle Safety Check
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!
Buy Tyres at Kwik Fit
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.
Book Your Service
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!
Book Your MOT
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.
Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.
Kwik Fit
Written by the company
Contact info
ETEL House, Avenue One, SG6 2HU, Letchworth Garden City, United Kingdom
- 0800 757 677
- customercare@kwik-fit.com
- www.kwik-fit.com
4.3
Excellent
81K reviews
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Reply from Kwik Fit
Thanks so much for sharing this great review with us, Charles!
I have 2 weeks notice for tyre fitting…
I have 2 weeks notice for tyre fitting and for second time in a row. They didn't have the tyre and I was not made aware until after my due time and had been sitting in all day waiting
June 27, 2026
Reply from Kwik Fit
Thank you for taking the time to leave this review, we're very sorry to hear that the team haven't been able to source the correct tyre when you've visited. We completely understand the frustration this must have caused, we apologise for any inconvenience that has occurred from this. If you would like to chat further with our Customer Care team, please do complete the following form in full detail so that a member of the team can reach out to you directly - https://www.kwik-fit.com/contact-us/customer-contact-form - Many thanks, take care.
The tire fitter was lovely
The tire fitter was lovely! Friendly and respectful and helpful above what I had expected. Thank you!
June 22, 2026
Reply from Kwik Fit
This is so wonderful to hear, Lynn! It's great that your tyre fitter left such a positive impression on you, we hope that you'll be keeping us in mind should you need any more help getting back on the road in the future. Many thanks!
This company really needs to get its…
This company really needs to get its act together with its online bookings. I booked online 4 days in advance (requiring payment upfront) for aircon re-gassing at Trowbridge branch only to be told on arrival that the whole day should have been blanked off as the technician only works certain days. Staff member told me this happens all the time especially with MOTs. Nuff said.
July 3, 2026
Unprompted review
Reply from Kwik Fit
We're truly sorry to hear that the team at our Trowbridge centre weren't able to honour your booking for your air con regas once you had arrived, Colin. We completely understand the frustration this must have caused, and this doesn't reflect the standard of customer care that we aim for at all. If this is something that you'd like to raise further with our Customer Care team, please do complete the following form in full detail - https://www.kwik-fit.com/contact-us/customer-contact-form - They should then be able to contact you directly to look into this further for you. Many thanks for taking the time to bring this to our attention, take care.
£45 cash taken from inside my car
I am absolutely devastated and out of pocket after using Kwik Fit Nailsea. I originally went in needing only two tyres, and was contacted saying I need four replaced.
To make matters worse, when I got my car back before I left the property, I discovered that £45 in cash had been stolen from inside my car. This was the last bit of money I had set aside for myself, and losing it has left me incredibly anxious and upset.
I had informed staff where the wheel nut was when I handed over my car keys. I later had a call asking where it was and I explained it was in the drivers door pocket, as mentioned before.
When I went back into Reception after collection, to enquire if my cash had been moved whilst looking for the wheel nut. The staff said they didn’t see any cash nor go into the passenger side, as I had stated on the phone the wheel nut was in the drivers door pocket, although the cash was visible in the passenger door pocket when sitting in the drivers seat . The staff said to me that they had not taken my money. I then left because I felt completely embarrassed that I had to be having this conversation, as a client of their business and putting complete trust in them to leave cash in the car whilst they completed a service on my car of £322 for tyre replacements.
When I called to report the theft to the Manager, the staff were entirely unhelpful, dismissive, and told me I'd have to wait until next week just to speak to a manager. The lack of accountability and empathy is shocking. I feel completely taken advantage of and will never use this branch again.
July 3, 2026
Unprompted review
Reply from Kwik Fit
We're extremely disappointed and concerned to hear that you discovered some money missing from your vehicle after visiting our Nailsea centre, Amber. It's also saddening to hear that the team weren't able to help further when you contacted them on the phone, we'd really like to discuss this further with you to see if we can help. When you're able to, can you please complete the following contact form fully? - https://www.kwik-fit.com/contact-us/customer-contact-form - Our Customer Care team should then be able to look into this further for you and contact you directly to discuss this with you. We're very sorry again to hear this, Amber. Thank you very much for bringing this to our attention.
Incorrect/ false Diagnostic Check
Took my car to Sleaford Kwik Fit for a Diagnostic check on Saturday 28th June '26, as I had an engine light come on on my dashboard.
My husband suggested it was possibly a sensor, as the same had happened to his car in the past.
They plugged it in and after merely 3 minutes, he came back into the reception area to tell me that it was a dirty DPF, it needed cleaning but unfortunately Kwik Fit dont do it. This 3 minute check cost me £40.
I asked him again was he sure that it wasnt a sensor, because I knew that was a big and expensive job, so was quite relieved when he said it was definately not a sensor, just the DPF.
I phoned around for somewhere to get the work done, and found that Halfords at Lincoln (17 miles away) did DPF deep cleaning, so booked it in for Friday 3rd July '26..... and I didnt drive the car at all in the time inbetween.
On taking my car to Halfords, he told me that the DPF was actually fine, he gave me a printout of their Diagnostic check, and it was pretty clean..... BUT it needed 2 sensors, as 1 of them was actually broken and one didnt work at all.
5 days of non-driving, how could KF have misdiagnosed my car and had the cheek to charge me £40 for plugging it in for just 3 minutes.
I wasnt given a diagnostic printout, I wasnt even given a receipt.
If KFs Diagnostic machine got my car so wrong, then I want my £40 refunded. I SPECIFICALLY asked if it was JUST the DPF and he assured me nothing else had come up on the machine.
they gave me Unreliable and incorrect diagnostics, I want to see what my readings were.
He was right in one aspect, it DEFINATELY didnt need a sensor...... it needed TWO, costing £900!
Dont get me wrong I would obviously still have had to get the sensors replaced, but I was given false information, and for that I believe its not unreasonable to ask for and be given a full refund.
June 28, 2026
Unprompted review
Reply from Kwik Fit
Hi Anne, we're very sorry to hear that your experience at our Sleaford centre was a disappointing one. We completely understand the frustration caused by the team not diagnosing the issue with the sensor correctly, and it's disappointing to hear that you weren't provided with the information after your appointment. We'd very much like for our Customer Care team to discuss this further with you, when you have a moment can you please complete the following form in full detail of your experience? - https://www.kwik-fit.com/contact-us/customer-contact-form - The team should then be able to look into this further for you and contact you directly to discuss next steps. We're very sorry again, Anne. Many thanks for bringing this to our attention, take care.
Excellent service at the Stafford Road
Excellent service at the Stafford Road, Wolverhampton branch.
Car kept showing low pressure on one of my tyres. The two young gentlemen persevered in finding the problem and fitted a new tyre.
Professional and friendly.
July 3, 2026
Unprompted review
Reply from Kwik Fit
It's so wonderful to hear that the team at our Stafford Road centre were able to identify and resolve the issue with your tyre pressure, Kate. It sounds like our hardworking and helpful team really left a positive impression on you, if there's anything more that we can help with please do let us know. Many thanks!
Kwik fit cant send a van to fix a…
Kwik fit cant send a van to fix a puncture in north london for min 5 WEEKS
A joke
July 3, 2026
Unprompted review
Reply from Kwik Fit
We're very sorry to hear that the team aren't able to send a mobile fitter out to you sooner, Malcolm. We completely understand the frustration this must be causing and we'll make sure to take your feedback into consideration. If this is something that you'd like to discuss further with our Customer Care team please do complete the following form in full detail - https://www.kwik-fit.com/contact-us/customer-contact-form - Many thanks.
He arrived early and exchanged my tyre…
He arrived early and exchanged my tyre in a very good time.
June 26, 2026
Reply from Kwik Fit
It's very good to hear that our fitter arrived to the appointment early and was able to get your tyre changed and get you back on the road quickly, Colin! If there's anything more that we can help with going forward, please just ask. Many thanks!
Big shoutout to the guys at Grimsby
Big shoutout to the guys at Grimsby! Only 3 in today, a company fleet to change tyres, they were super busy! I had a blowout tyre, and was all morning waiting for RAC. And even being so busy, when I called asking if I could take my car there, they didn’t turn me down… thank you for putting me back on the road!
July 3, 2026
Unprompted review
Reply from Kwik Fit
Thank you so much for taking the time to leave such a lovely review, Ana! Our Grimsby team really do work hard to ensure that everyone gets back on the road safely, it's so wonderful to hear that they were able to fit you in and help resolve the issue with your blown out tyre. If there's anything more that we can help you with in the future, please don't hesitate to ask. Take care, Ana!
Amazing service at Kwik Fit
Amazing service at Kwik Fit, took my car to have it degassed and service was excellent
June 25, 2026
Unprompted review
Reply from Kwik Fit
We're so pleased to hear that the team went above and beyond to ensure that you got back on the road quickly and safely, Joanne. Thank you so much for sharing this kind review with us!
The mobile technician was excellent
The mobile technician was excellent. Really polite, friendly and helpful. Great service.
June 26, 2026
Reply from Kwik Fit
Thanks so much for sharing this great feedback with us! It's wonderful to hear that your technician was helpful and accommodating, please do keep us in mind should you ever find yourself needing further help getting back on the road. Take care!
Technician went above and beyond
Technician was very knowledgeable and went beyond what is typically required (wheel corrosion causing deflation problems). It was easy to get an appointment, easy to ensure the correct tyres were bought and the price vs convenience of having 4 tyres replaced at home was excellent.
July 2, 2026
Unprompted review
Reply from Kwik Fit
It's so wonderful to hear that you were so satisfied with your mobile fitting experience. It's great that your mobile fitter went above and beyond to ensure that your tyres were completely safe before getting you back on the road, and we're pleased that you were so happy with the ease of the whole process. We hope that you'll be keeping us in mind should you ever need further help in the future, take care!
I booked the mobile tyre service on the…
I booked the mobile tyre service on the KwikFit site. This was an easy process. Danny turned up on time and quickly inspected the problem tyre. He was very efficient in removing the wheel, fitting the new tyre and refitting the wheel. He then made sure that all tyre pressures matched the new tyre. He also took away the remains of the old tyre. I was very happy with the service provided.
June 26, 2026
Reply from Kwik Fit
We're delighted to hear that Danny was so punctual to your appointment and that he ensured that the whole process went smoothly, Eamon. Our teams do go above and beyond to ensure that their customers are happy, so thank you very much for sharing this great feedback with us. Take care!
Reply from Kwik Fit
It's wonderful to hear that our mobile fitter was able to fit your tyre so quickly and get you back on the road, Aidan. We hope that you'll be keeping us in mind if you ever need further assistance, many thanks for this great review.
Reply from Kwik Fit
We're so pleased to hear this, David! It sounds like your fitter really did leave a positive impression on you, if you ever need any more help getting back on the road please don't hesitate to ask. Many thanks!
Great service
Great service
Easy to book online
Competitive price
Very friendly
Arrived early
July 2, 2026
Unprompted review
Reply from Kwik Fit
This is what we love to hear! It's so great that your experience with us was such a positive one from the very start, we hope that you'll be keeping us in mind should you ever need any more help getting back on the road. Many thanks!
Reply from Kwik Fit
Thanks so much for sharing this wonderful review with us! We know that it will mean a lot to the team. Take care!
Had a tyre changed from front new tryes and alignment to back…
Had a tyre changed from front to back then 3 new tyres,balanced then alignment done all done at preston branch which we've used before ,but got to say well impressed with the staff Chris and Paige ,very helpful and explained what they where doing and why which you don't get much of today .I believe there new to this branch at north road preston let's hope they stay here at this branch.
June 28, 2026
Unprompted review
Reply from Kwik Fit
Thank you so much for taking the time to leave such kind feedback for our hardworking Preston team, Chelsey. The whole team are truly committed to ensuring that every customer who walks through the doors leaves happy, so it's so great to hear that Chris and Paige in particular left a positive impression on you. Thanks so much again, take care!
Brilliant service- lovely staff
They managed to fit me in last minute and looked at my problem for me. I had mentioned another problem as well and the kindly also looked at that for me despite being full for that day. They kept me informed throughout.
June 27, 2026
Unprompted review
Reply from Kwik Fit
This is so wonderful to hear, Suzy! We're very pleased that the team were able to fit you in so quickly to have a look at your vehicle for you, and it sounds like they went above and beyond to make sure that you were getting back on the road safely. Thank you so much for taking the time to leave this kind review, take care.
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