The ladder is exactly what I originally & arrived the following day. However the post code on the delivery message was different to my actual postcode. I phoned Ladders UK Direct & you corrected the... See more
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Review summary
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Reviews shaping this summary
I've twice bought from them - a roof ladder & a step ladder. Each time I found the website comprehensive & helpful, the products were delivered swiftly with no issues and I'm delighted with them both... See more
I needed a telescopic ladder to replace my old one which had unfortunately seized up after a few years of use. This one is so much better than the last one. For a start it has a stabilisation bar, whi... See more
Got off to a slow start when I found out my order wasn't available for next day delivery. The internet site should have informed me the Ladders were not in stock, I would not have minded. But after t... See more
Company details
Written by the company
We stock a great range of extension ladders that have been manufactured in the UK using high grade materials. Our broad range includes 5 different grades of extendable ladder including those for domestic use, industrial ladders and heavy duty rope operated ladders. All products adhere to international health and safety standards and are tested before shipping to ensure they are safe. Every ladder we offer has been carefully selected because of its strength and durability so you can enjoy long lasting benefits. Ladders UK Direct makes purchasing a ladder easy. You can make secure payments online using PayPal or a credit or debit card. Please take a look at our main website and browse through the great range of ladders we offer. If you would like any additional information please send us an email at sales@laddersukdirect.co.uk and we will get back to you as soon as possible. If you are ready to order you can do so online or for more information call us on 01446 731 238.
We aim to offer ...
Written by the company
- *****Great Advice and support*****
- Customers wont always know exactly which product to buy, but dont worry.... we are here to help guide our customers so that they can do the job in hand safely and with the correct access tool.
- *****Superb Service*****
- Our aim is simple.... To deliver high quality ladders and access solutions to you as quickly as possible. Whether you are at home or on site we can help.
- *****Improvement*****
- We at Ladders UK Direct are always striving to be better and we need you our valuable customers to help us with your feedback. Whether it be positive or negative we can continue to offer the very best customer service.
FAST & FREE DELIVERY
From Checkout to Your Door Overnight!
We offer a range of delivery options for our customers. All items come with a standard FREE Delivery service which is typically a 3 days service but some of our items are also FREE NEXT DAY DELIVERY as we are constantly running special promotions for our valued customers both old and new.
Contact info
Cardiff House, Cardiff Road,, CF63 2AW, Barry, United Kingdom
- 01446 731 238
- sales@laddersukdirect.co.uk
- www.laddersukdirect.co.uk
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 2 weeks
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Arrived quickly and delivered to my…
Arrived quickly and delivered to my door, in good condition
December 22, 2025
Ladder
Good delivery. Great size ladder and so light compared with my previous ladder. Put to use straight away. Good choice on website.
December 18, 2025
Very good service
December 11, 2025
Good selection of stock so found what I…
Good selection of stock so found what I need and ok price,
Delivery was fast
December 8, 2025
Fast and efficient service
Fast and efficient service. Great product nice and sturdy
December 7, 2025
Ladders
Ladders seem ok, asked for a particular delivery day but that was ignored and I was not at home. How difficult can it be !
December 7, 2025
Ordered and no comms until I rang and…
Ordered and no comms until I rang and they said it was damaged in the warehouse ( crap excuse) and would t be delivered until after Xmas a month late at least !!!
December 5, 2025
Reply from Ladders UK Direct
Morning
We’re very sorry for the frustration and disappointment caused by both the delay and the lack of communication regarding your order. We completely understand how unacceptable this experience has been, especially at such an important time of year.
Unfortunately, your item was damaged in our warehouse prior to dispatch, which led to an unexpected delay. However, we want to reassure you that your replacement order will be shipped as soon as possible, and we will provide tracking details immediately once it is dispatched.
Please accept our sincere apologies for the inconvenience caused. This is not the level of service we strive to provide, and we are reviewing this internally to prevent it from happening again. If you have any further questions, our customer support team will be happy to assist you.
Ladders UK Direct
Fast and efficient service .Really…
Fast and efficient service .Really pleased with the quality of the ladders I purchased 10/10 definitely order again from this company.
November 25, 2025
I haven’t received the ladder
I haven’t received the ladder. Truck came to house, then discovered it was not on truck because it was too long. No idea when it will arrive now
November 21, 2025
Scammers 🚨🚨
Scammers 🚨🚨🚨
Brought ladders
They sent photos saying it was left outside my property and gate, but no signature, no delivery proof. Driver later confirmed it wasn't there. I reported it stolen and asked for a full refund.
• Refused refund or replacement.
• Communication was rude and dismissive.
• Money taken, item never received.
WARNING!!! ‼️ Do not trust this company.
I've opened a chargeback and reported them to Trading Standard and the police
November 28, 2025
Unprompted review
Reply from Ladders UK Direct
Dear Customer
We’re sorry to hear that you’re unhappy, and we take all concerns regarding deliveries very seriously. For transparency, we would like to clarify the steps taken in your case:
• Photographic delivery confirmation shows the ladders delivered to your correct address and safe location.
• You confirmed that the property shown in the photos was indeed your home.
• When you reported the item missing, we arranged for the driver to revisit the address, in line with our standard procedure.
• During this visit, the driver confirmed that the ladders had been moved from the original delivery location, indicating they were present after delivery.
• No signature was required for this service, as the delivery is validated through timestamped photographs.
We have also added your crime reference number to your file and will fully cooperate with the authorities or your card issuer if they request information.
Based on the delivery evidence and the driver’s verification, the order is recorded as successfully delivered, which is why we were unable to issue a refund or replacement.
If you or the authorities require the delivery photos or revisit notes again, we are happy to provide them.
Thank you,
Ladders UK Direct
Great product and delivery driver…
Great product and delivery driver helpful and friendly.
November 18, 2025
Ladder ordered on Friday afternoon &…
Ladder ordered on Friday afternoon & the ladder was delivered first thing on Monday morning,....excellent service, thank you
November 7, 2025
Great quality and excellent servife
Very easy to use website. Ladders ordered on a Sunday, despatched the following day, and delivery received Tuesday. Great service, and quality of ladders brilliant. Will have no problem recommending this company to friends. Well done!
November 8, 2025
Delivers on time but outer packing damaged.
Ladders delivered on time but cardboard packaging was severely damaged and loose parts from the ladder rolling around in the box. Awaiting builder to install this coming week.
November 7, 2025
Quality product great scaffolding board…
Quality product great scaffolding board
. Regards Brian.
November 7, 2025
Prompt professional service and quick…
Prompt professional service and quick delivery. Ladders were placed in discreet location at rear of house on delivery which was thoughtful.
November 4, 2025
Ladders came and were of good quality…
Ladders came and were of good quality but stand off bar didn't come. Required ladders for that week end as site said prompt delivery. Ladders arrived but job made a lot harder without all parts. Emailed and got a generic reply. 48hrs later and still no follow up.
Stand off bar has now arrived ready for week end working.
November 3, 2025
Reply from Ladders UK Direct
Dear Customer
Thank you for taking the time to leave your review. We’re very sorry that the stand-off bar was missing from your delivery and for the inconvenience this caused. We have arranged for a replacement part to be dispatched today, with delivery scheduled for tomorrow. A member of our team will follow up to confirm safe arrival and make sure everything is resolved for you. Thank you for your patience and for bringing this to our attention.
Ladder UK Direct
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