What fantastic customer service ! I requested an item a little different to what was shown on the website, nothing was too much bother and the change was made with no problem. Very quick delivery-the... See more
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I first had the pleasure of meeting Dom & Rita at the Christmas Ideal Home Exhibition. Their products are truly amazing! I purchased 3 while I was there & ordered another 2 when I got home. Both onlin... See more
Have bought from this company a couple of times. Absolutely delighted with both purchases. Well made frames etc, well packaged and quick delivery. Would highly recommend this company to anyone.
Ordered via website which was so easy. Good range of products to choose from. Would have no hesitation to order further items. Even though we currently have issues with Royal Mail deliveries, it di... See more
Company details
Written by the company
Award winning family-run business based in The Cotswolds specialising in personalised gifts for friends, her, him, children...the entire family! Our products are stocked in Liberty London, Le Club 55 and Bella Rose to name a few. All our bespoke collections are available online!
Contact info
Unit 28 Malmesbury Road, Kingsditch Trading Estate, GL51 9PL, Cheltenham , United Kingdom
- 01242 250653
- info@ladedaonline.com
- www.ladedaonline.com
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Excellent
Second time ordering from here and another great balloon which was well received.
Very efficient helpful service
Great quality
Great quality, great value and excellent customer service.Don’t hesitate.
Fabulous high quality picture
Brilliant fast efficient service. I ordered 2 pebble family pictures. High quality frame . Love this site .
I'm really pleased with my order er
I'm really pleased with my order, process was easy to manage & it is very pretty. I gave 4 stars rather than 5 as I thought the pebbles were maybe a bit tiny for the size of the overall picture. I will consider ordering further gifts from La de da.
What you see is what you get
What you see is what you get, the item we received was great, a good gift for a wedding
Beautiful personalised wedding gift
Beautiful personalised wedding gift. The recipients loved it.
Beautiful gift
Beautiful gift, exactly what I wanted. Super quick delivery and very well packaged. I would definitely buy again.
Easy to order from and the product…
Easy to order from and the product arrived early and in great condition.
Disappointing...
Having ordered four previous personalised spoons and being really happy with them I ordered a fifth. This one had been sent in a plain flimsy white envelope and had come open on two of the four sides and the envelope was wet as it had been raining when the postie delivered it. I literally picked up the envelope which fell away to reveal the wet spoon inside - not an impressive delivery as it had clearly not been despatched adequately packed. I don't even know how it managed to reach me!
My reaction was different to usual too as I felt really disappointed with it as it was very different to any I had ordered before. I know they are not perfect and that is part of the charm but the letters didn't have the same clarity as the previous ones and some letters were blob like. In addition the message was crooked. The spoon just wasn't as nice as previous ones.
I sent a polite email advising of the inadequate packaging and commented I was a little disappointed and sent photos of the new spoon and a previous one I'd received.
More disappointing than this was the response I had from the general manager. He sent a very short response saying sorry it was received wet and that they do not use jiffy bags due to the use of plastic.
A further short comment said the writing on the spoon was in keeping with other items and they will always be different!
I just found the response weak and it didn't come across that they were that bothered.
They need to package items so that they arrive intact plastic or no plastic. You cannot send a heavy metal dessert spoon through the post in a normal white letter envelope!
This was in 2019 and I didn't leave a review at the time so hopefully they have rectified it but I never ordered from them again. I have decided to leave the review now as a friend recently had an issue with them and received poor customer service.
Items were as described
Items were as described, just what I ordered, looked fantastic and have been gifted and greatly liked by recipients. I am going to order again.⁹
NOT A GIFT BOX - IT'S A CHEAP POUCH
The item was lovely, the delivery was very speedy - BUT i was extremely disappointed with the 'gift box' - it's not a gift box, it's a cheap filmsy brown pouch with a plastic window in it. I am annoyed that i paid £1.50 for it, it should have been free. I felt embarrassed giving it to my friend. You can't charge £1.50 for this - and you definitely shouldn't be referring to at as a 'gift box'. Such a shame, the spoon is gorgeous. Very annoyed.
delivery was on time and made the…
delivery was on time and made the day. special balloons for a special Princess
Everything about the frame and pebble…
Everything about the frame and pebble picture looked professional and was exactly what we wanted . It looks really lovely
Excellent looks great and was received…
Excellent looks great and was received as gift and was crying. Thank you
Very helpful communication
Very helpful communication . Great service and delivery prompt. Would 100%recommend
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