Lamps2udirect Reviews 690

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered Led Lamp batten and it was delivered promptly, packaged securely and excellent price. No fuss straightforward order. Great Company

Rated 5 out of 5 stars

Highly recommend!!! Great customer service and honest. I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receivi... See more

Rated 4 out of 5 stars

Ordered some bulbs on 7th March but had to phone on 17th as I hadn't received any notification of a delivery date. The man was very helpful, said they were awaiting delivery of the bulbs from Europe a... See more

Rated 5 out of 5 stars

Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... See more

Company replied

Company details

  1. Lighting Store
  2. Light Bulb Supplier

Written by the company

Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

690 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent prices & fast delivery

Great choice, excellent prices & fast delivery.

December 11, 2025
Unprompted review
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Reply from Lamps2udirect

Thank you so much for your wonderful review! We’re thrilled to hear that you were happy with our lighting selection and overall experience. Helping our customers find the perfect lighting solutions is what we love to do.

Rated 5 out of 5 stars

Problem solved

I ordered some bulbs with both unfortunately arrived damaged. I emailed with photographic proof and asked if I could have a replacement. They got back to me very quickly and promised to send some new ones out. They also provided tracking for the new ones being sent.
Excellent communication and customer service. Will definitely be ordering more when needed.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and prompt results

Really fast support which enabled an informed decision to purchase replacement strip lighting.  Two days later and it has been delivered and is now successfully installed and operational.  Many thanks

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Ordered 3 lamps on July 22nd. Had to chase them as had not received the lamps and was told they would be with me the week after. Explained that they were making my company look bad as I promised a contract that I would have theirs replaced within a week
Still not heard anything and have not received the lamps.
Would not advise using this company!

UPDATE
Have now heard from them and they are expecting a delivery today and I should receive them this week. Will update review once received....

August 11, 2025
Unprompted review
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Reply from Lamps2udirect

Hello Lucy - Thank you for sharing your experience. Sorry to read this was not up to our usual standard and the delivery time overran. We cancelled and refunded your order in full, but we do have the lamps here and ready for despatch. If you want to re-place the order we would be happy to upgrade the standard delivery service to a next working day delivery!

Rated 5 out of 5 stars

The staff are always so helpful

The staff are always so helpful. I have used this company many times before and always recommend to others who need lighting. Very knowledgeable staff and products at a great price!

July 7, 2025
Unprompted review
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Reply from Lamps2udirect

Thank you so much for your kind words! We're thrilled to hear you had a great experience. Your support truly means a lot to us, and we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Great Customer service

Great Customer service from this Company. Thank you Martin

July 7, 2025
Unprompted review
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Reply from Lamps2udirect

Thank you so much for your kind words, Maureen! We're thrilled to hear you had a great experience. Your support truly means a lot to us, and we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Very Happy customer

Was so very happy with the help and advice I was given. Very impressed with the service and very speedy order. Thank you all very much. Would definitely recommend this company. Thank you Lamps2udirect.

July 4, 2025
Unprompted review
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Reply from Lamps2udirect

Thank you so much for your kind words! We're thrilled to hear you had a great experience. Your support truly means a lot to us, and we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Amazing products as well as great…

Amazing products as well as great customer service. Will definitely be back

June 9, 2025
Unprompted review
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Reply from Lamps2udirect

Thanks Tiffany! We really appreciate the time you have taken to leave us a review. Please get in touch if we can help again!

Rated 5 out of 5 stars

Needed new bulbs for my new flat and…

Needed new bulbs for my new flat and had very little clue. They were super helpful in answering all my questions and helped me with exactly what was needed, and I received them very quickly. Would recommend to anyone and will definitely be using them again.

June 11, 2025
Unprompted review
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Reply from Lamps2udirect

Thanks Persia! Happy to see everything was as required! Please get in touch if we can help again!

Rated 5 out of 5 stars

The Best!

My third time ordering from Lamps2udirect & absolutely chuffed with the quality of service provided and the fast and efficient delivery of the items ordered. Great value for money & my go to place

June 10, 2025
Unprompted review
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Reply from Lamps2udirect

Thanks Madelaine! We really appreciate your repeat business, the time you have taken to leave us a review and are glad to see your your order was delivered quickly. Please get in touch if we can help again!

Rated 5 out of 5 stars

Incredible customer service

So quick & easy! Incredible to work with & were great at explaining what bulbs were best for me. I was clueless going into it but needed new bulbs for my flat. They helped me find exactly what I wanted for each room!! My home is SO much brighter thanks to the team !!

June 11, 2025
Unprompted review
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Reply from Lamps2udirect

Thanks Hannah! We really appreciate the time you have taken to leave us a review and are happy to see your your order was as expected. Please get in touch if we can help again!

Rated 5 out of 5 stars

Used this company for the 2nd time.

Used this company for the 2nd time.
Nice range of brands and competitive prices.

April 5, 2025
Unprompted review
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Reply from Lamps2udirect

Thanks Kerrie - We really appreciate the time you have taken to leave us a review - Please get in touch if we can help again!

Rated 5 out of 5 stars

Good range of replacement lights

After my under cabinet lights started to go after 12 years I thankfully managed to find replacement fluorescent tubes at Lamps2Udirect. Good price, helpful comms, well packaged and arrived intact. Great!

March 7, 2025
Unprompted review
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Reply from Lamps2udirect

Thank you! We really appreciate the time you have taken to leave us a review and are happy to see your your order was as expected. Please get in touch if we can help again!

Rated 5 out of 5 stars

Martin is the best

Martin is the best! So easy to work with.
Service is impeccable!
Highly recommend for all your bulb needs.

May 13, 2025
Unprompted review
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Reply from Lamps2udirect

Thanks Jason! We really appreciate the time you have taken to leave us a review. We look forward to helping again soon!

Rated 1 out of 5 stars

Sent wrong bulb - no response to emails

Ordered a replacement bulb for our kitchen and found the exact one that matched the old one. Ordered it, but it took over a week to arrive. When I opened the packaging I found they had sent the wrong bulb. I had ordered a 4 watt 350 Lumin and they sent a 3.5 watt 250 lumen. Emailed them to request a refund on the 21 March and I am still waiting for a response. Surely if you order a bulb of a certain spec they should email you to confirm the bulb is no longer available or offer an alternative - not simply send you a near close match. Not happy and won't use these guys again.

March 21, 2025
Unprompted review
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Reply from Lamps2udirect

Hello Andy - Thank you for taking the time to leave us a review. Sorry this experience was not a great one. Apologies for the delay in receipt, although we do quote 5-7 days for our standard delivery. This is quoted at the checkout prior to completing an order. In regards to a different lamp being sent - Manufacturers are constantly making changes to specs right now to ensure they get the lowest energy rating possible. This sounds like one that has slipped though. We would be happy to get these back for a full refund. We have not received any emails from you before seeing this review though. Please send us an email and we will get this all resolved for you! info@lamps2udirect.com.

Rated 5 out of 5 stars

I had a good experience with…

I had a good experience with Lamps2udirect. Their website is easy to navigate, with a great selection of lighting options at competitive prices. The ordering process was smooth, and I received my items quickly and well-packaged.

February 12, 2025
Unprompted review
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Reply from Lamps2udirect

Thank you so much for your positive review, Petro! We hope to help again soon with your lighting requirements!

Rated 5 out of 5 stars

Issue Resolved - Great Customer Service

I had an issue with lamps ordered that failed very soon after use. Lamps2udirect could not have been more helpful in resolving the issue with the manufacturer annd supplying replacements. A big shout out especially for Martin top man. Product arrives well packaged and when they say it will.

March 12, 2025
Unprompted review
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Reply from Lamps2udirect

Thank you so much for your positive review, Ian!

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