Lamps2udirect Reviews 691

I had an issue with lamps ordered that failed very soon after use. Lamps2udirect could not have been more helpful in resolving the issue with the manufacturer annd supplying replacements. A big shout out especially for Martin top man. Product arrives well packaged and when they say it will.

Arrived well packed and with good delivery arrangements despite ordering over Xmas period.

Well after having looked all over the place for replacement light from diplomat, went to your site and found the exact fitting for my existing power sauce, highly recommend for service and help, first class, cannot thank you enough. Gerry

company to recommend
I am from Croatia and every compliment from the first contact, order and delivery.
special compliment to Mr. Martin

Having ordered items from L2U previously I needed help on a fresh order seeking advise on the items. Contacted L2U by e-mail (Martin) who was more than helpful. He quickly responded to my questions and so I was able to order the items. Communication thereafter, from both L2U (and the carrier) was excellent. Goods arrived sooner than expected. Well pleased .

I needed to replace the halogen fibre optic bulb in my Christmas angel. I've had it for over 35 years, I wasn't even sure if the bulbs would still be available.

I contacted Lamps2udirect, they asked me to send some photos of the bulb and they were able to fix me up with the correct replacement bulbs. They were so helpful.

The parcel was really well packed and it arrived at my home in France, in perfect condition. Thank you for the excellent service.

Cherry McSharry,
Charente,
France

Took 5 working days for them to dispatch my bulbs. When they arrived, all of the filaments were already broken. For a company that only sell bulbs, it is unacceptable and unforgivable that all of the bulbs were broken upon receipt. Waste of time - obviously returning for a full refund and will use another retailer that know what they are doing.

This Company went out of their way to offer a fast and efficient service and I would have no problem in recommending them. Thank you !

Excellent service, even had an email response relating to a query that I raised, at 21.00 hours.

Service, service just service, a true customer centric business.

Items were due *before* Christmas. Still have heard nothing back and now see on Facebook that nothing will be done till 2nd Jan.

Not remotely impressed.

Prompt communication and delivery. Accessible customer services line. Correct product received. Great experience!

Update!
Still haven't received my items and two emails have been ignored
How can a company just take money and ignore you?

Had exactly the lamps I wanted in stock and at very reasonable price. These lamp units are getting harder to find as like most things they have been 'upgraded'
Order process was straightforward and goods were safely delivered in good time

All very smooth. Correct item showed up quickly and worked properly

I had a terrible experience with this company regarding an order of lights that unfortunately did not match my fittings as I misread the description provided. I had to return the item and incurred £4.50 in postage and an additional £3.50 for the return. In total, I ended up spending £8 without being able to use the product.

While I understand that mistakes can happen, I found the initial customer service response rather lacking in empathy. The guy called Martin mentioned that they receive around 20 orders per day for these items in his very first response, which felt somewhat dismissive given the situation.

In hindsight, I realised that ordering from a more established retailer like Amazon might have provided a smoother experience, with better return options and support. Only to save £2 per light, it’s not worth it!!!

Lastly, the return wasn’t easy! Royal Mail said the item was delivered on the 24th and Martin kept saying until the 29th that we have not received the item. Once I shared the screenshot of Royal Mail, he issued the refund and said the parcel was with our neighbour. What sort of business that sells 20 orders for one item each day gets their parcels delivered to neighbours and makes their customers wait for the refund?!!! He was trying his best for me to give up on the refund clearly, so they don’t have to issue the refund.

So happy. Got my light bulbs and tubes (some semi discontinued sizes) fast and at a fair price. My house is light and bright. Happy customer

My order was for a small quantity of downlighter bulbs. Ordering was quick and easy. Arrived very promptly. Good quality and exactly what I wanted at a very reasonable price. Will definitely use this company again.

Really poor experience. Ordered a light on the 23rd of August that was showing in stock, after a couple of weeks I made contact as hadn’t had delivery, was told they didn’t have any and would be getting more the week after. A further couple of weeks past and still no delivery or communication so contacted them again, still don’t have them in stock and don’t have a date they are expecting them. Left it another two weeks and still the same so cancelled the order for a refund, their website is still showing the item is in stock.

I could get items here that I couldn't obtain elsewhere and the service is excellent. Everything is well packaged, too.
Just replaced my old MFI style under-cabinet strip lights - very pleased.