Langford Russell Reviews 

64
•
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

5/5 Stars: Outstanding Service from Start to Finish! We recently sold our property through Langford Russell, and we simply cannot praise Nathan Robinson enough. After having frustrating experience... See more

Rated 1 out of 5 stars

so much went wrong, for 3 weeks during the winter 2026 I was left without the heating, I had to buy 6 electric heaters, I ask ed to be compensated for the usage of power but I had no penny given, for... See more

Rated 1 out of 5 stars

During six-month sales transactions that now has fallen through, they have been utterly deceitful and not a single grain of truth came from their mouth. Weeks after we walked away and notified the... See more

Company replied

Rated 2 out of 5 stars

Repeatedly sent emails to the wrong email address despite more than once asking them to update contact details. Rebooked viewing times the day before we were due to visit, then didn’t inform th... See more

Company details

  1. Real Estate Agency

Written by the company

The Acorn Group (Incorporating Langford Russell) is much more than just the various estate agency brands you now see on the high street, and 2022 saw us join forces with Leaders Romans Group to become part of a 260-strong branch network with over 2,600 employees. Through the unique way our branches and brands work together, we can offer something no other agent can. We provide support and infrastructure to allow staff throughout the company in many different locations to work seamlessly with each other, benefiting from a shared database and massive marketing spend, whilst at the same time retaining the autonomy to provide clients with a completely bespoke service.


Contact info


3.0

Average

TrustScore 3 out of 5

64 reviews

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3.0

All reviews

(64)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Really happy with the communication…

Really happy with the communication from Rob at Langford Russell. We were the buyers & found the process very smooth. Would highly recommended.

October 19, 2022
Unprompted review
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Reply from Langford Russell

Thank you Anthony for leaving us a 5* review of your experience. I am delighted to hear that you were happy with the service you received from Rob at our West Wickham office . If we can help further please do let us know. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

Excellent communication and management of the sale.

Incredibly impressed with the level of service given by Langford Russell in Locksbottom, particularly by Jackie Ray and Stephen Whyte.

Both went over and above what was expected. Jackie, in particular, made sure that there was excellent communication throughout the sale. In a very precarious market, her guidance and advice were invaluable.

Highly recommend them (and already have done!).

October 12, 2022
Unprompted review
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Reply from Langford Russell

Thank you Amira for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jackie and Stephen at our Locksbottom office . If we can help further please do let us know. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

Top service from the team and Langford…

Top service from the team and Langford Russell, West Wickham. Michelle, Jasmine and Lauren are great! Kept me updated on the progress of my sale throughout and went the extra mile, chasing up outstanding info or dealing with queries from slow solicitors. A pleasure to deal with and I would highly recommend them to anyone in the area who is looking to sell (or buy) a new home!

October 8, 2022
Unprompted review
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Reply from Langford Russell

Thank you Arran for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Michelle, Jasmine and Lauren at our West Wickham office . If we can help further please do let us know. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

Comments re Sale of Property in West Wickham

We, Marion and Paul could not have been happier, with the communication, advice and pleasant and helpful manner that Rob Griffin of the West Wickham branch, concluded the sale of my Father-in-Laws house.
Always available to answer my messages and phone calls, even on his days off. He also helped, sorting out various problems relating to the sale, as well keeping in contact with the buyers solicitors. Keeping us updated at all times, which reduced the stress normally associated in buying and selling a property. He efforts meant the sale, from start to finish only took a couple of months.
I (we) would without any hesitation would recommend Rob to anyone in the West Wickham area who is looking to buy or sell a property.

August 16, 2022
Unprompted review
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Reply from Langford Russell

Thank you Marion and Paul for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Rob and hope you will be happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager

Rated 1 out of 5 stars

Dreadful experience with Langford…

Dreadful experience with Langford Russell Sevenoaks. I felt the lettings manager was not trustworthy after he misled me. He also took my property off the market when it shouldn't have been and I did not feel he had good judgement in finding the right tenant. He would not listen to me, always having a retort and I felt he was self opinionated. Been waiting for the sign which was screwed into the front of my house to be removed and the damage made good and it's been over a month now. Back to wonderful Steve Wood at Bardens Estate Agents (01892527317)- what a fool I was being lured by a freebie.

August 9, 2022
Unprompted review
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Reply from Langford Russell

I am very sorry to read your review of our service and have spoken to those involved. The sign has now been removed and wall repaired. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

Rated 5 out of 5 stars

Great service from Jackie

I would like to say and big thank you to Jackie at Langford Russell Locksbottom who helped us find our first home. Throughout the process she has been extremely helpful and supportive I would highly recommend.

June 14, 2022
Unprompted review
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Reply from Langford Russell

Thank you Lily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jackie and hope you will be happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

A personal touch to help you find our first home

Langford helped us find our first rental property and in this current market we had previously found the whole experience of viewing so many places, offering and then being left feeling disappointed when we didn’t get what we wanted really tough to manage. We were at the point of almost giving up for a few months until we suddenly saw a flat in the location we wanted and the spec we were looking for. From the first phone call we made Mia helped us feel at ease, reassured that we would find somewhere even if this one didn’t work out and spent a lot of time listening to what we wanted to help us work through the best options to ensure we got our first home. I’ve spoken to many estate agents over the last few months and Langford was one where we felt we got a really personal conversation, someone that generally cared about what we were looking for and really good communication everyday leading up to the big move. It didn’t matter what questions we asked we were given constant support and kindness throughout which helped us feel at ease with all the processes we had to go through. We are so excited to get settled now! Thank you for all your help. Eloise and Jack

June 1, 2022
Unprompted review
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Reply from Langford Russell

Thank you Eloise and Jack for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mia and hope you will be happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

Excellent client service

Excellent client service. Steve M is first class - engaged, responsive, outcomes drive for his customers.

May 20, 2022
Unprompted review
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Reply from Langford Russell

Thank you Scott for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Steve and do let us know if we can help further. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

Efficient, helpful and friendly

I recently rented a residential flat with the help of Langford Russell. The service I received throughout the rental process was outstanding - always efficient, helpful and friendly. I would particularly like to thank Bradley Gilchrist for being so helpful. If you're thinking about buying, selling or renting a property, I would highly recommend Langford Russell.

April 11, 2022
Unprompted review
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Reply from Langford Russell

Thank you David for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Bradley and do let us know if we can help further. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

Great Service

Bradley from Langford Russel helped us getting our new rental apartment. He is very responsive and helped in all of our queries. Overall a very good experience and would recommend his services

April 11, 2022
Unprompted review
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Reply from Langford Russell

Thank you Vitlesh for leaving us a 5* review. We are really happy that you were pleased with the service you received from Bradley and hope that you will be happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager

Rated 1 out of 5 stars

Dishonest and borderline rogue

During six-month sales transactions that now has fallen through, they have been utterly deceitful and not a single grain of truth came from their mouth.

Weeks after we walked away and notified them at least twice, asking specifically to update the property status, the property remains advertised as sold, deceiving others - rogue practices plain and simple. Stay away!!!

February 26, 2022
Unprompted review
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Reply from Langford Russell

I am sorry to read but am unable to find you on our system from your pseudonym. Could you please email me directly so that I can investigate further. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

Rated 5 out of 5 stars

Absolutely wonderful team

Absolutely wonderful team. the whole processes from start to finish was impeccable. Cant thank the team enough for making this such an easy sale and their customer service was fantastic. would highly recommend the Beckenham team to sell your property
Thanks guys.

January 31, 2022
Unprompted review
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Reply from Langford Russell

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Beckenham team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

Rachel Fineman

We were very impressed with Rachel Fineman from
the West Wickham branch. She was polite, informative, confident and very helpful, a real asset to the Company.

Ron Cleverley

December 3, 2021
Unprompted review
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Reply from Langford Russell

Thank you for takling the time to leave us a review of your experience using our services. Best wishes. Langford Russell Customer Services.

Rated 5 out of 5 stars

Outstanding service

Absolutely outstanding service from Sophie, extremely professional and efficient all the way through our purchase. Nothing was too much trouble for her and she was always willing to go the extra mile. Very helpful and genuinely concerned about my elderly mother's well being. I wouldn't hesitate to recommend this estate agents to anyone, couldn't have wished for better service.

November 28, 2021
Unprompted review
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Reply from Langford Russell

Thank you Sue for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sophie at Chislehurst and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

I can highly recommend Bradley Gilchrist at Langford Russell

I can highly recommend Bradley Gilchrist at Langford Russell to anyone looking for professional but friendly guidance and support when renting a new property. Bradley took time to speak to me regularly on the progress and helped me with any questions I had throughout the process - this is the kind of approach that makes a difference and makes your house move a lot less stressful!

November 12, 2021
Unprompted review
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Reply from Langford Russell

Thanks Sofia for the 5 star review! I am so pleased that you were happy with the service you received from Bradley and hope that you will be happy in your new home. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

Great service from Jackie at Langford…

Great service from Jackie at Langford Russell, proactively chasing not just our buyer but the whole chain, kept us up to date with honest progress and getting us to completion with the minimum of fuss (well, minimum to us)
Thanks for all your help

November 10, 2021
Unprompted review
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Reply from Langford Russell

Thank you Janet for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jackie at Locksbottom and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

I would definitely recommend…

I would definitely recommend LangfordRussell.
Jake @ Bromley South handled the sale of my flat; he and the team there were pro-active, efficient and helpful throughout; a very professional firm.

October 25, 2021
Unprompted review
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Reply from Langford Russell

Thanks Glenn for taking the time to share your experience of dealing with Jake at our Bromley office. We are really pleased that you were happy with the service you received and do let us know if we can help further in the future. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

Brilliant experience

I have recently sold my property using Langford Russell.I had a fantastic experience throughout the whole process.Oliver was extremely professional, providing fantastic advice and the whole process could not have gone better .I would highly recommend using Langford Russell Beckenham for a successful sale on your property.

October 16, 2021
Unprompted review
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Reply from Langford Russell

Thank you Natasha for sharing a review of your experience with our Beckenham office. We are really pleased that you were happy with the service you received from Oliver and do let us know if we can help further in the future. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

We recently bought our first property…

We recently bought our first property through Langford Russell. Georgia Holmes was our main point of contact. She was extremely responsive, informative and gave us regular updates with where we were at. Any questions that we had she was able to answer straight away or get an answer from the vendor very quickly. Would highly recommend! Thanks to Georgia & the team at Langford Russell

September 20, 2021
Unprompted review
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Reply from Langford Russell

Thank you Hannah for taking the time to leave us a 5* review. We are really happy that you were pleased with the service you received from Georgia and hope you will be very happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

Amazing first home experince

I have just brought my first home through Langford Russell Bromley, and it was such a great experience. My estate agent Georgia who dealt with my purchase was amazing from start to finish. Nothing was ever too much to ask of her, she helped me through everything including sorting out water/electric as this is all new to my partner and I. Georgia was efficient and so organised I couldn’t of asked for a better agent. Thank you so much for getting us our dream home.

September 1, 2021
Unprompted review
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Reply from Langford Russell

Thank you Georgia for taking the time to leave us a 5* review. We are really happy that you were pleased with the service you received from Georgia and hope you will be very happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

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