I recently purchased a canon g7x mark iii. I joined the waitlist expecting to wait months but the camera arrived within a few days! The customer service from LCE was excellent, especially from Zoe. Th... See more
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On the telephone and in the shop the assistants couldn’t have been more patient and helpful. All my technical questions were answered in full and useful tips were given freely. The delivery of equipme... See more
Nothing was too much trouble for the very helpful and knowledgeable staff. They understood my issues, and went about providing me with sound advice. Their service was extremely prompt. A great experie... See more
I found a used Irix 15mm Blackstone lens for Nikon F at LCE website online (not the Firefly which is the cheaper version ) at a reasonable price at LCE Nottingham and wasn't dissapointed when I paid... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
7 Pelham Street, NG1 2EH, Nottingham, Nottinghamshire, United Kingdom
- 01159417486
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Replied to 93% of negative reviews
Typically replies within 1 week
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I am 67 and have been taking photos…
I am 67 and have been taking photos since I was 7. In those 60 years I have used and owned a huge number of cameras and lenses and have bought and sold kit from a fair number of shops. For no specific reason I had never used London Camera exchange until last week when I bought an open box Sigma 16-28mm L mount lens. I was so impressed with their service that I went on to buy a Sigma 24-70 and a Sigma 70-200. The prices were great and the service was exemplary. I will be back!
Excellent service
Great all round
Great communication, quick delivery, well packaged, excellent product.
Good communication
Good communication and understanding, patience in dealing with my questions (and error) is a plus for customer service. A fair px value against a used item, which was even better condition than advertised. Would I use again? Certainly.
All good
Smooth transaction & very helpful member of the team. Well packaged item & great communications throughout the purchase & delivery. Thank you very much
Excellent service and product
This is not the first time that I have purchased a used item from London Camera Exchange (LCE). Every purchase has been the same, the product has been as described and the speed of delivery also timely. I would purchase from LCE again !!
Highly recommend for great service
I pre-ordered a highly sought after Sigma lens for Fujifilm, they were able to procure and ship one much quicker than any of their competitors. Great communication along the way and super helpful folk. Will be shopping here again.
Quick delivery
Quick delivery, well packaged, excellent product as described, great price
Exceptional service from the staff at…
Exceptional service from the staff at Nottingham branch and Jason at Exeter - thus enabling me to benefit from the offers available on this fantastic lens.
Jason sorted me out with a UV filter too and put it in the same parcel; and Nottingham found a suitable carrying bag for me. I was up-and-running in no time.
I bought two lenses
I bought two lenses, separate transactions and they phoned to make sure I actually wanted two lenses and hadn't accidentally made a duplicate order. The customer service throughout was above and beyond - really friendly, customer focused and kept me informed at all stages. Knowledgeable, understood what I was asking for and why and was able to organise the purchase and delivery in a very short space of time.
Was a very good experience but lens was fogged up…
Was a very good experience but the lens arrived freezing cold so when I opened the box it instantly fogged up completely, I know this is user error but maybe a mention in an email or on the box to help with that as I wouldn't want any damage right after opening it.
Great next day delivery ,lense 20 to 60…
Great next day delivery ,lense 20 to 60 pansonic is in good order packed well very happy will come again. ..patrick
Really great service
Really great service, staff were very helpful, item arrived quickly and as described. Highly recommend.
Stellar Service at London Camera Exchange, Nottingham Branch
I recently made a pre-order through London Camera Exchange (LCE), and I must single out the Nottingham branch staff for their truly excellent service. They are a brilliant example of how a retail team should operate.
When I needed to follow up on my pre-order, I called the Nottingham store. The staff member who answered was incredibly helpful and friendly. They addressed all of my questions clearly, providing detailed and concise information regarding the order status and expected timelines. Their clarity and professionalism made the entire process seamless and reassuring.
The team's great attitude and expertise make the whole experience a pleasure. I would highly recommend the Nottingham branch of the London Camera Exchange to absolutely everyone looking for equipment. Their staff are topnotch
Great customer service.
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