LEEDS MOTOR CO LIMITED Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and completely free of pushy sales tactics during the entire purchasing process. Consumers also highlight the smooth, straightforward paperwork and efficient service that made buying a vehicle completely stress-free and enjoyable. Though some reviewers were not happy with minor vehicle condition issues discovered upon collection, such as unexpected mechanical noises or faulty built-in features. A few people also mentioned experiencing initial frustrations regarding pre-delivery checks and minor cosmetic flaws before these matters were ultimately addressed. Reviewers appreciate the broad selection of cars available, though a small group noted that post-purchase follow-up required extra effort.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, patience, and... See more

Service

Customers had positive experiences with service, noting a relaxed and pressure-free environment during their... See more

Product

Reviewers highlight positive aspects of product, with many people expressing great satisfaction after finding... See more

Customer service

Consumers find customer service to be positive, highlighting helpful and responsive staff who answer all... See more

User experience

People report positive experiences with user experience, highlighting that the entire process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Leeds Motor Company (Burley Place) looking for a car for my daughter and was dealt with by Jeremy. He was friendly, not pushy, patient and answered any questions we put to him. After inspec... See more

Rated 5 out of 5 stars

Purchased a Jaguar F-Pace from Leeds Motor Company and have had premium service from start to finish from Nick. The vehicle was very reasonably priced to start with and Nick with no quibbles about re... See more

Rated 5 out of 5 stars

Leeds Motor Company must hand-pick every single vehicle they choose to display for sale on their forecourts in Leeds. There are a myriad of good value and quality cars on display. Everyone of th... See more

Rated 5 out of 5 stars

I bought my first car from here 4 years ago and was entirely happy with this little runaround until an idiot smashed into this writing off. The service was excellent given by Callum so I have now ret... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(207)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with LMC

Really happy with LMC - the initial telephone contact was great and the test drive went well with plenty of time to ask questions. Kevin was very helpful, easy to deal with and kept me fully informed throughout. I didn't feel pushed into making a decision and the process of buying the car has been smooth and straightforward. Would recommend A+

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

“Steer clear “issue with steering

Bought in feb 23 wrote an initial review I can’t access now ! Issue within a couple of thousand miles driving with steering and rang and was informed Ollie would call me and see what they could do £2100 bill for correction ! Steer clear pun intended .No contact made from garage .
I had notification some one liked my review hence my return too their website with this update .
Rang to speak to Chris Gilpin when I logged
On recently and was informed he was in Florida on vacation and would be too busy to contact me ! Then contacted Ollie at the dealership I bought from and he was not the pleasant guy I purchased from ! He promised contact and I’ve heard nothing now a good month later !
So pls heed this caution.
The car was 13 years old with very low mileage not 15 as stated

July 18, 2024
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Dear Joan
The review you left was actually on Google not Trustpilot and the reason you got a notification was due to me responding to you. The car you purchased was a 15 year old Volvo that was in great condition when you purchased it. We have no record of you ever calling us as we would have responded to you. In your google review you say the steering column fault happened 800 miles after buying the car but on here you now say 2000 miles. The only reason I point this out is that you only do 2,000 miles a year so if the car had a problem with its steering column this would have been 1 year after purchase.
As per my reply on Google I am happy to talk to you about this if you would like to call me.
Chris Gilpin
Leeds Motor Co Ltd

Rated 5 out of 5 stars

Very good service

Very good service, kind, informative, very professional and a good selection of cars.
Noticed small issue with car & they addressed & solved this straight away

February 28, 2025
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for your review.
Chris Gilpin
Leeds Motor Co Ltd

Rated 5 out of 5 stars

Nick was very helpful.

Nick was very helpful.
We bought a very honest car from Leeds Motor Company. Dealt with over the phone and was a refreshing experience with a car dealer.

February 26, 2025
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for your review.
Chris Gilpin
Leeds Motor Co Ltd

Rated 5 out of 5 stars

Great selection of cars and lots of…

Great selection of cars and lots of choice. No hassle or hard sales. Very happy with the purchase and my daughter is thrilled!

February 20, 2025
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for your review.
Chris Gilpin
Leeds Motor Co Ltd

Rated 5 out of 5 stars

Bought a car from the Leeds store on…

Bought a car from the Leeds store on Kirkstall road. Nick has been very helpful from the moment I set foot in the dealership, answered all my questions and addressed all my concerns. All the paperwork has been completed and dealt with in a timely manner, highly recommend these guys!

February 18, 2025
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for your review.
Chris Gilpin
Leeds Motor Co Ltd

Rated 5 out of 5 stars

Amazing service

Purchased a car from the Commercial Road location. Kevin and James were very knowledgeable and went above and beyond to ensure I was happy with the car before I purchased. They explained everything and answered all my questions in a polite and friendly manner. All the staff were very polite and helpful. Kevin completed the purchase and made the process really easy and smooth. None of the staff were pushy or over bearing they were polite, honest and down to earth. I would highly recommend Leeds Motors, the service was outstanding and the car is incredible.

February 5, 2025
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for your review.
Chris Gilpin
Leeds Motor Co Ltd

Rated 5 out of 5 stars

very easy experience purchasing a new car

very easy experience purchasing a new car 🚗 from kevin at leeds motor car sales. Gave us a realistic price for the car we were part exchanging . not a pushy salesman but very knowledgeable.

January 15, 2025
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for your review.
Chris Gilpin
Leeds Motor Co Ltd

Rated 5 out of 5 stars

Fantastic service

Bought Suzuki Baleno from Kirksall Rd. Tony was fantastic, and very professional. Would highly recommend him and his team. Thank you.

January 7, 2025
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for your review.
Chris Gilpin
Leeds Motor Co Ltd

Rated 5 out of 5 stars

Absolutely great service meeting the…

Absolutely great service meeting the dealers got a hyundai i10 2012 perfect car highly recommend them for getting a car

December 18, 2024
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for your review.
Chris Gilpin
Leeds Motor Co Ltd

Rated 5 out of 5 stars

Honest and helpful

I recently purchased a vehicle from the Burley Place branch for my son with great support and communication from Jeremy. Upon completing the vehicle inspection they found an issue with the vehicle which they promptly fixed and now my son is very happy with his new vehicle. Great price and great service.

December 5, 2024
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for your review.
Chris Gilpin
Leeds Motor Co Ltd

Rated 5 out of 5 stars

excellent service from tony at Leeds…

excellent service from tony at Leeds Motor Company. After a test drive i had concerns about brakes and discs to which tony agreed to have these replaced before i took the car. Overall very happy and love the customer service i was given.

November 9, 2024
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for your review.
Chris Gilpin
Leeds Motor Co Ltd

Rated 1 out of 5 stars

This company are diabolical

This company are diabolical! Cowboys and liars. Sold us a car for £6000 that after 2 days the clutch went. Had it in for repair and the garage I sent to to found a whole host of issues with it including wheel alignment problems and other dangerous issues. (This car was passed an MOT at Leeds motor co 4 months previously and sat in forecourt ever since so unsure how it developed so many issues) when I phoned garage they were very unhelpful and just said that we should have got a warranty with them. The car should not have been sold in a dangerous state. After less than a year of owning it we took it to a different garage for MOT. Failed on many counts. Told dangerous to drive. Engine problems, hand break issues and then multiple electric faults and found the inside of the door had been taped together!
Fed up of paying so much to have repaired within the year of owning it we traded it in. Got offered £400 and told it was only worth scrap. This is what I can only call wormwood cars and should be avoided at all costs! Especially when they bribe you to leave a good review of them to be offered a service!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great car garage!

Went to look at a car and was helped by Tony. He was really friendly and helpful with all of our questions. No hard sell and offered to MOT the car before we picked it up. Great experience overall!!

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

just bought Skoda Citigo from jeremy at…

just bought Skoda Citigo from jeremy at lmc burley place, he went above and beyond our expectations of buying a used car everything done as promised and more.good experience and straightforward.would definitely use again. thank you, Tracey

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

I have recently bought a BMW…

I have recently bought a BMW CONVERTIBLE,from LMC.I put my Dacia in part ex,and got a very fair price.James Kane who I dealt with was a very straight and up front guy.I know a bit about customer relations, having been a Milkman,in and around Huddersfield for 30 plus years.I will definitely recommend James and LMC,nice to do business with honest,straight forward people.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Honest and straightforward

Honest and straightforward! Good car. All prepped and ready as per our agreement. Pleasant to deal with. No hard sell, just a chat and honesty. Recommend for future car buyers.

October 25, 2024
Unprompted review

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