LEEDS MOTOR CO LIMITED Reviews 

207
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and completely free of pushy sales tactics during the entire purchasing process. Consumers also highlight the smooth, straightforward paperwork and efficient service that made buying a vehicle completely stress-free and enjoyable. Though some reviewers were not happy with minor vehicle condition issues discovered upon collection, such as unexpected mechanical noises or faulty built-in features. A few people also mentioned experiencing initial frustrations regarding pre-delivery checks and minor cosmetic flaws before these matters were ultimately addressed. Reviewers appreciate the broad selection of cars available, though a small group noted that post-purchase follow-up required extra effort.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, patience, and... See more

Service

Customers had positive experiences with service, noting a relaxed and pressure-free environment during their... See more

Product

Reviewers highlight positive aspects of product, with many people expressing great satisfaction after finding... See more

Customer service

Consumers find customer service to be positive, highlighting helpful and responsive staff who answer all... See more

User experience

People report positive experiences with user experience, highlighting that the entire process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Leeds Motor Company (Burley Place) looking for a car for my daughter and was dealt with by Jeremy. He was friendly, not pushy, patient and answered any questions we put to him. After inspec... See more

Rated 5 out of 5 stars

Purchased a Jaguar F-Pace from Leeds Motor Company and have had premium service from start to finish from Nick. The vehicle was very reasonably priced to start with and Nick with no quibbles about re... See more

Rated 5 out of 5 stars

Leeds Motor Company must hand-pick every single vehicle they choose to display for sale on their forecourts in Leeds. There are a myriad of good value and quality cars on display. Everyone of th... See more

Rated 5 out of 5 stars

I bought my first car from here 4 years ago and was entirely happy with this little runaround until an idiot smashed into this writing off. The service was excellent given by Callum so I have now ret... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(207)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’m not one to normally leave reviews…

I’m not one to normally leave reviews but after my experience i think it’s only right, I purchased a car on finance in August 2023 not even a month after having the car it needed new brakes and discs, when the man took them off it literally crumbled in his hand's (the car had only been used by myself a handful of times) I mean in a month after purchase this shouldn’t of happened also it supposedly had been through a health check before I received it 🤦🏽‍♀️ anyhow I got the car checked over as I don’t want to use something that’s dangerous especially for my disabled child so on the checks they also told me it needed 2 new tyres, I have had nothing but trouble with this car since getting it especially with oil I mean the car should not need 1lr and half every month this has went on since September 2023 unfortunately they can’t find a problem but also said this is not normal.
If I have learnt anything from this I will never get another car on finance because you never know what you actually get .

October 3, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this garage

Avoid this garage. I should have listened to the previous 1-star reviews of this company.

I paid £187 for the initial investigation, and the result is the same as what I told them - the turbo. Graham sent me an email about the estimated quote just for the turbo, plus the initial investigation charge for a total of £2,700 plus, and it may go up depending on the accumulated problems of the car.

To make a long story short, I told Graham that I would transfer my car to a cheaper garage instead because my budget is short, so I’ll just pay the £187 initial diagnostic charge, which I did. Then they put my car outside of the garage.

To my surprise, when I opened the car bonnet, most of my car’s parts were missing, and I found them dismantled and scattered at the back of my car (as seen in the pics below) including the vehicle ECU or motherboard. It’s not normal to me so I asked Graham to please put them back at least, and he said, “No, we will not put them back.”

I felt bullied and that my car was sabotaged. It’s not fair.

He told me to report him to West Yorkshire Trading Standards and check our emails, which have nothing to do with my car parts that have been stripped out and not put back.

I feel like my car has been sabotaged and I’ve been bullied by this garage. KARMA will get you, Graham. Maybe not now, but sooner.

July 25, 2024
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

This Review is not for Leeds Motor Co Ltd we do not have a Graham working here and have never dealt with the person who has written this review.
The reviewer Ruben Tumala profile shows he is also based in the USA we are in the UK
Please remove asap

Rated 5 out of 5 stars

Fantastic service and aftercare,must be…

Fantastic service and aftercare,must be good this is the 11th or 12th car our family has bought from LMC,Thanks guys keep doing what your doing,your the best.

July 20, 2024
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for the review
Chris Gilpin

Rated 5 out of 5 stars

All round great experience

Just bought my car from here. James was very helpful, matched a previous trade in price for my old car and made the whole buying experience very pleasant.

July 24, 2024
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for the review
Chris Gilpin

Rated 5 out of 5 stars

Enquired about a car the night before

Enquired about a car the night before, was rang before opening times the following morning, spoke with Tony who was nothing but helpful and got us the car the following week, would definitely recommend and a big thanks to Tony!

July 20, 2024
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many thanks for the review
Chris Gilpin

Rated 5 out of 5 stars

Great service from the Leeds Motor Co…

Great service from the Leeds Motor Co Limited, particularly Oliver Hartley from Burley Place. Oliver made the acquisition of a VW UP! very easy and answered any questions which we had in a professional manner. Thanks Oliver, you were great!!!

June 17, 2024
Unprompted review
LEEDS MOTOR CO LIMITED logo

Reply from LEEDS MOTOR CO LIMITED

Many Thanks for your kind review
Chris Gilpin

Rated 5 out of 5 stars

Good overall experience

Quick and easy! Ollie Hartley has
helped me with all the steps ensuring I stayed up to date with what was going on and was on hand to assist throughout.
Happy with the overall experience was able to collect the following day.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Decent dealership

I bought a car from the commercial rd site and had a couple of very minor issues, great friendly service from Kevin who sorted them without any bother. Would recommend having a look here, competitively priced motors, no hassle test drive, not pushy but on hand to answer any questions etc.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Just purchased my first ever car

Just purchased my first ever car, I love it. Fantastic service, everything was explained fully. All MOT advisories were carried out prior to collection and the car looked fantastic. Love my new car, thank you

March 27, 2024
Unprompted review
Rated 1 out of 5 stars

Cowboy dealership…

I bought a car on finance from here in December.
Prior to picking the car up, I was told it would have any work doing it needed to get it through an MOT.
I gave them ample time to do this, putting back the collection date by five days to accommodate them.
Yet, when I arrived to collect the vehicle on the day, it was still on the ramp being worked on. Even though I was assured it would be ready. It was gone five o’clock before being ready.
The car seemed fine on the drive home, from Leeds to Lincoln.
The next morning I set off for work and something broke before I got out of my street.
It sounded like a coil spring breaking.
I took the car to a local garage, they informed me that it was a broken coil spring. Not only that, but Leeds Motor Company had fitted a part incorrectly which could well be the reason for the failure.
Furthermore, I was informed it never should have passed an MOT in the condition it was in.
The brakes were well below the standard expected to pass & a front suspension strut was insecure. They fitted a winter tyre on the near side front, even though the other three were all weather tyres.
To me, this is at best incompetent. Leeds Motor Company have denied any wrong doing & have not done anything to rectify these issues.
I’ve had no choice but to carry out the repairs myself, resulting in a bill in excess of £1000.
To say I’m disappointed that my new (to me) £10000 car has cost me a thousand pounds, in my first month of ownership, is a huge understatement.
Buyer beware.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Car purchase

Extremely delighted with our new vehicle !
Renegade Jeep
. Kevin was very helpful, even delivered it to Norfolk!
Fantastic service, would definitely recommend!

February 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look