Lee's Travel Reviews 

Attempted to book online an Emirates flight to Dubai and Lee's Travel took the payment and sent an email stating it was confirmed and that this confirmation email was the "e-ticket".

As it happens, I went on to Emirates website to allocate a seat, and found that Lee's had not issued the ticket. Called the number and they said they did not deal with queries on online sales and I should use the form on the website. Submitted a query on the form and no response.

After 1.5 days, checked on Emirates again and they said the confirmation was cancelled as Lee's had not issued in the required time. Still no response from Lee's. Ended up having to book directly from Emirates.

I have since added two more notes to my outstanding case with Lee's, and as far as I can see they still have not even seen the query (4 days since originally sending). I have asked for a refund but not hopeful as they seem incredibly dodgy.

Luckily I have booked using my credit card so as soon as I'm back from my hols I'll be claiming the money back

Non responsive. No telephone number, don't come back by email. Stay away.

Customer service is bad, confirmation emails don't arrive, customer service enquiries not dealt with.
Avoid, this is the worst company I've ever dealt with.

I can only say as I find. Saw an incredible return fare from LHR to ADL for March 2019. The price was near £100 cheaper than all the other. I booked online and within minutes received an email confirming order but clearly stating that the carrier may not have seats remaining at this price. Within one hour I received full confirmation of the booking from Lee Travel. I immediately went to Singapore Airlines website and ‘Manage my booking’ option. The booking was showing so confirmed seats.
I can only tell you that my experience with Lee Yravel was nothing but exceptional. Looking at the other deprecating reviews I have to admit that I never had to call the company which is where the difficulty seems to be!

i came across this company on skyscanner ,for a return trip to GC ,Australia and guess what the deal was too good to be true ! and we all know the answer to that question !!!
so i booked , paid etc, then i suddenly reallised , the name on my e-ticket was wrong , (google sometimes pre-populates forms so it put my christian name in as steve not steven, so i called Lees travel , answered by a woman , very curt and impolite who gave me another number , answered then by a guy who said fill-in contact form with my question and await reply ....after waiting i eventually received a reply , sorry we cant the change name so we refunded you !, my wife works for an airline as says this is completed rubbish so i think i had a narrow escape , i then booked direct through the airline (Singapore airlines for only £50 more , so INMHO avoid these cowboys ! and to top it all , just checked my mobile bill and they have charged me £2.50 for calling them !!!

Great and fast booking service, no issues al hamdu lilah.

Brought ticket though kayaks comparison website because Lee had amazing rates and the final price was scured as quote given on kayak.

Points to note.

My Bank declined payment to Lee's travel with my first payment, but it was not their fault, in fact it is the bank who declines the transaction and then the bank cancels it just to make sure its not suspicious activity on your account. Which means you just have to rebook again straight after cancellation without any issues. This mostly happens on debit cards, you probably find if you use credit cards you may not have this issue so much, or it could just that your bank is strict large transfer amount transactions being verified.

Total Robbery. never purchase from them. they will ask for more after. Total scammer. No customer services at all.

called to make a booking but ended up on hold for more than 15 minutes. this red flag is enough to make me go somewhere else and pay slightly more

I used Lees Travel this week (4/9/18) and wish I hadn’t. I have travelled through Europe and North America with my job in Automotive and have used many travel agents and airlines, and I have to confess, Lees travel are the worst. I wanted to make a change on my booking and it cost me over £100 more than the flight itself. To cap it all off they only gave me 40% of the airport taxes, which by rights should be all mine. Like I said I’ve travelled with work for over 25 years and never come across a company this poor.
You have been warned people!

Scam artists, do not use. Just because they appear in Skyscanner doesn’t make them legit..

The price is reasonable, however once you've paid don't expect any customer care. They never reply to emails.

Horrible service, terrible company! I tried to book twice and the booking got rejected, when I called, they said this is a technical issue and we are very sorry! Money comes back to the card in 5 working days, my booking with that price is gone now, I have no flights and I have to wait for the money to come back in order to book another flight that is more expensive, the customer service couldn't help and said everything is automated.
There is nothing they can do. DO NOT TRY TO BOOK FLIGHTS WITH THIS COMPANY!

I would have left no star if that was a choice. Tried to book tickets to Bali from London, even entered my bank card details but they sent an email to say that the fare is not available anymore!!!!! First time ever this happens after actually entering card details. They asked me to do another search and rebook which of course I didn't. But now I can see that the payment is a pending transaction on my bank account! Had to call the bank to stop them from taking the money. What a huge hassle and a total waste of time. They even don't have a proper phone line for customer service. You have to pay extra per minute to call their 0871 number. What a scam. NEVER EVER buy from them.

Avoid if you can, they might be bit cheaper, but if you are unexpected any changes they will charge you more. As far i know, some agency will not charge for first changes if there if the flight difference is 0. And customer service is worst. Not friendly

Worst customer services I have ever experienced no interest in helping you would never book with them again would rather pay double that deal with them again.

Booked with them. 4 days later got no confirmation, no reply to emails. When I call them they say they will call me back but never do. Never again.

I purchased a flight to Malaysia as Lee's Travel offered the best deal, I was quick to buy.

Having never heard of the company before I noticed really bad reviews on other websites and was quite uneasy about my ticket purchase. I was truly worried that I had lost £600 and was potentially being scammed. I called the company the next day and they confirmed that my booking went through at the price I agreed to pay. The customer service could have been better as the lady was quite short.

For me, my experience when ahead without any issues but I know this hasn't been the case for others.

Simon Lee the owner doesn't give a damn about his business. He completely ignored all 4 emails that I sent to him requesting some customer assistance. I had booked a ticket and got the return date wrong by one day as it was a 1am flight and realised it as soon as I got the confirmation through. I immediately emailed within 5 minutes of making the booking asking them to correct it which they ignored. I called them and they said the ticket was not changeable and that I would have to buy a new ticket (quoting me the standard terms and conditions). Most agents would have treated it as a mistake and corrected it without any fuss but not Lees Travel. I have bought a lot of tickets with them over the years and this is the first time I needed a bit of customer service which simply didn't exist. Needless to say that is the last time I ever use them.

Travel tickets had wrong name and was charged more than what was advertised. When you speak to them about this they're now saying something totally different compared to when tickets were booked.

Do not use this company, they advertise low price, wait till you ring up then charge you extra on top of your original price if you actually want to book! Total scam, amazed if this is legal.

Pay more for a reputable company!