www.lightingathome.co.uk Reviews 

668
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

The same business as nextdaylighting.co.uk so of course the same awful service (ltd company is actually Salford Electrical factors ltd owned by what looks like an aging couple) Ordered pr... See more

Rated 1 out of 5 stars

Order of a light fitting was fulfilled but upon opening all the parts, one was found to be broken. Emailed the company to report this and request a replacement part but almost 2 months later still hav... See more

Rated 1 out of 5 stars

Does anybody know if this company is still trading?? Placed order 5/4/25 on a 2-3 day delivery. Over 7 weeks later no delivery. Have emailed 3 times without response. Phoned Friday & Tuesday pm bu... See more

Rated 1 out of 5 stars

I paid for next day delivery and while PayPal confirmed my payment, I've had no communication from Lighting at Home - no order confirmation or tracking. They don't answer their phones or reply to emai... See more

Company details

  1. Lighting Store

Information provided by various external sources

We are Lightingathome.co.uk. We're one of the nation's leading lighting retailers, with over 25 years of experience in the lighting industry; in fact we're one of the oldest lighting firm in the UK. We have extensive showrooms in Liverpool, Manchester and Leeds displaying all the latest ranges and we have accounts with every major lighting manufacturer from Mantra, Diyas, Franklite, Searchlight, Endon, Eglo, Phillips Lighting, Massive Lighting, JH Miller and many many more.. We're also the main supplier to many high street lighting companies and we're well established in the wholesale marketplace. We also specialize in supplying the UK's major building and development companies such as Barratt Homes, Wilmott Dixon, and major high street brands like Ted Baker to name but a few. We have literally kitted-out thousands of show homes throughout the UK. So what does this mean to you? Well, it means you get to benefit from our huge bulk buying discounts and from our amazing clearance lines. We'll always give you our best price; many of our products are discounted by 20% and some by as much as 55% off RRP.


Contact info

1.1

Bad

TrustScore 1 out of 5

668 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(668)

5 reviews in the last 12 months

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Rated 4 out of 5 stars

Web site choice was good and pricing …

Web site choice was good and pricing clear and competitive. A surprise phone call to confirm the order and check we understood the nature of the light fitting (for a ceiling fan not stand alone) was reassuring.
Slight mix up between suppliers and delivery meant they delivered to incorrect address and a missing part was frustrating. But this was followed up by a call from them and was sent immediately and the lights work well and look good. Despite the delivery and missing part, the courtesy and speed of addressing the issues was excellent so I would not hesitate to use them again and would happily recommend them to others.

January 3, 2018
Unprompted review
Rated 5 out of 5 stars

Efficient

The quickest delivery ever! I ordered the item just before Christmas, did not expect to get it until after Christmas and it arrived on Christmas eve!
Also. The item looks just like on the photograph. I know it is a photograph, should look the same but how many times I received goods looking nothing like on the photo in the past...(from other companies).
It was good to receive what I believed I ordered and incredibly quickly too.

January 3, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

I would highly recommend this lighting company. Very helpful, and the goods arrived well packaged and quickly. I will certainly be buying from this company again.

December 12, 2017
Unprompted review
Rated 2 out of 5 stars

Service was slow

Service was slow, ordered product as it came with free bulbs but after a week for delivery the bulbs were not included notified next day and delivery took 4 more days to arrive

December 6, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Dear Mr. Gardner,

Thank you for your review.

We welcome all our customer reviews good or bad, however having looked into your order I can now understand the delay. We do our upmost to keep a lot of the products we sell in stock and can safely say we are probably one of the very few retailers in the Country that carry high stock levels. Your order unfortunatley was not on the shelf in our warehouse and we had to order this from the manufacturer which took a few days to arrive, because we asked for a direct delivery to you. Also recent government legislation changes have come into place that manufacturers no longer supply Bulbs with all products and as a result of the service we provide our customers we send bulbs at our cost Free of charge.

We can only apologise in this instance for the slight delay you experienced and look forward to being of service to you in the future, if you have any further queries please do not hesitate to contact us.

Kind Regards,
Lighting at Home.

Rated 4 out of 5 stars

Very happy with the light

Very happy with the light, and it arrived when promised, however there was a delay in the shipping from when I placed the order, so I had to chase it up.

December 6, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Denise,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Apologies for the slight delay in dispatch.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

Rated 5 out of 5 stars

Next day delivery superb prices

Next day delivery superb prices!
Bought our original uplighter/ reading lamp from Housing Units in Oldham. It was £80 in the sale original price £140. We thought we'd got a bargain! After 2 years the uplighter lamp stopped working and was unrepairable. Looked on Housing units website and the same lamp was now over £200!!! Looked on line and found Lighting at Home and they had lamps that looked the same for £35!!!! YES, £35!! We ordered 2 of them and with delivery the bill was £75- still cheaper than the one we got in the sale from Housing Units! When they arrived we compared it with our broken lamp an they we EXACTLY the same.
I assume Housing Units buy theirs from Lighting at Home and put a 300% Mark up on the price!
Well done Lighting at Home, we will definitely be recommending you to all our friends. 5 stars is not enough!

December 5, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Mrs. Baron,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

Rated 5 out of 5 stars

Excellent service

Excellent service from the time I placed the order I received regular updates about its progress

December 5, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Lisa,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

Rated 5 out of 5 stars

Goods delivered quickly

Goods delivered quickly. No problems at all. Can recommend

December 3, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Mrs. Longmire,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

Rated 5 out of 5 stars

Very efficient

Very efficient, great service

November 27, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Mrs.Fenwick,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with. Chosen lighting no longer available. Lighting at home offered an alternative which was even better.
Communication very good.

November 27, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Mr. Bedford,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

Rated 5 out of 5 stars

Great service

Great service. Arrived quickly and very well packaged.

November 27, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Mr. Gallacher,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

Rated 5 out of 5 stars

Excellent service

Excellent service, really quick delivery - everything arrived well packed and in good condition

November 21, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Mrs. Gardner,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

Rated 5 out of 5 stars

Great product

November 5, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Mr. Morgan,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

Rated 5 out of 5 stars

easy to use

easy to use - delivered straight away...

November 5, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Mr. Askew,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

Rated 5 out of 5 stars

Vety good service

Vety good service. Professional,prompt,well priced.

November 1, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Andre,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

Rated 4 out of 5 stars

Prompt delivery and customer contact

Prompt delivery and customer contact. Very helpful to assist in purchasing replacement parts. Price of my product was a little higher than expected. But overall very good supplier.

October 31, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Mr. Owen,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

Rated 5 out of 5 stars

Excellent service

October 31, 2017
Unprompted review
www.lightingathome.co.uk logo

Reply from www.lightingathome.co.uk

Hi Mrs. Welsh,

Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.

Hope to be of service to you again very soon.

Kind Regards,
Lighting at Home.

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